Ferman BMW - Service Center

Seamless experience! Had recall service. Scheduling was easy. Drop-off was simple. Was given a beautiful loaner with all the latest bells and whistles. My car was ready th Had recall service. Scheduling was easy. Drop-off was simple. Was given a beautiful loaner with all the latest bells and whistles. My car was ready the following day. Customer service was excellent! More

great service Brought my X1 in for a service after driving 2000 miles... also tire rotation. I got an appointment in 1 day; waited for work to be completed. Every Brought my X1 in for a service after driving 2000 miles... also tire rotation. I got an appointment in 1 day; waited for work to be completed. Everyone was professional and friendly.. Received a follow up email to make sure everything was done to my liking... which it was. Very pleased with Ferman BMW More

Brakes, brakes, brakes! The service can’t be beat. Our 30,000 mile checkup was due and the Service Dept made sure we had a loser for several hrs so we didn’t have to sit arou The service can’t be beat. Our 30,000 mile checkup was due and the Service Dept made sure we had a loser for several hrs so we didn’t have to sit around and wait. When we picked it up the car was washed and ready to go. Everyone is very professional and always ready to get the job done. More

Oil Change and regular mx Professional, Communicative and Quick - everything I want from a Dealership Service Center and expect from BMW. Thanks for the great service work, I' Professional, Communicative and Quick - everything I want from a Dealership Service Center and expect from BMW. Thanks for the great service work, I'll be back. More

Transmission leak was not fixed The transmission leak although attempted changing out a transmission line, did not fix the leak. I have taken pictures and needs a resolution to compl The transmission leak although attempted changing out a transmission line, did not fix the leak. I have taken pictures and needs a resolution to complete the fix. More

Oil change This was was second opportunity to use this dealership. Just like the first time everything was wonderful. Will continue to utilize this deslership. T This was was second opportunity to use this dealership. Just like the first time everything was wonderful. Will continue to utilize this deslership. Thank you. More

Ferman BMW--the best! As always, I received a prompt and courteous reception. My problem was diagnosed quickly, and my service advisor explained what needed to be done and As always, I received a prompt and courteous reception. My problem was diagnosed quickly, and my service advisor explained what needed to be done and what that meant in terms of my receiving a loaner car. Finally, my car was washed and vacuumed so it looked like new. Great experience. More

Ferman BMW ROCKS!!!! My service rep Jamie Anise and her team do a FANTASTIC job whether it’s just egular maintenance or “Spa Day” for my 425i. I will definitely come back My service rep Jamie Anise and her team do a FANTASTIC job whether it’s just egular maintenance or “Spa Day” for my 425i. I will definitely come back !!!! More

Great place Very friendly and accommodating. Also the waiting lounge is extremely comfortable. This is the 4th visit and I’m always very pleased. They do very g Very friendly and accommodating. Also the waiting lounge is extremely comfortable. This is the 4th visit and I’m always very pleased. They do very good work. More

satisfactory, not great The team there is very professional. Usually for my scheduled service/maintenance, the work and service is satisfactory. However my last visit there w The team there is very professional. Usually for my scheduled service/maintenance, the work and service is satisfactory. However my last visit there was a disappointment. My 2 year old Bmw (in warranty) pulls slightly to the left while driving. After check, I was recommended to change my 2 year old front tires as they appear to be slightly worn in the sides which could be a cause of the pull. I would have expected an alignment check atleast. Rather I was provided an estimate of new tire cost for replacement (though these tires are just 2 years old 25K miles and no significant signs of wear n tear) and an estimate for alignment as well. More