Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Great experience Love the employees there will always be giving my work on my vehicles. Just the fact that this dealership goes out of it’s way to make sure any proble Love the employees there will always be giving my work on my vehicles. Just the fact that this dealership goes out of it’s way to make sure any problems are corrected n the customer satisfied. With all the dealers that I have dealt with back in Cleveland Ohio n here in Florida this dealership is ranked number one with us . Thank You Steve n Michelle we love you! More

Good experience Fast and friendly service! I wasn't expecting to be in and out as quick as I was. It was an overall good experience. Dustin did great! Fast and friendly service! I wasn't expecting to be in and out as quick as I was. It was an overall good experience. Dustin did great! More

Becky in the service department ROCKS!!! We have 2 Jeep wranglers and always bring them here to be serviced! Becky has been helping us out for the past few years and she is just wonderful! S We have 2 Jeep wranglers and always bring them here to be serviced! Becky has been helping us out for the past few years and she is just wonderful! She always has a smile on her face and makes sure we are in and out of there in no time! She was an extra blessing me today too during our visit! Always have a great experience at Ferman and the staff is just incredible!!! More

Excellent service Steve is very knowledgable and straight forward. Goes out of his way to accomodate. He stays in communication through every step of the process and ex Steve is very knowledgable and straight forward. Goes out of his way to accomodate. He stays in communication through every step of the process and explains thouroughly what is going on. More

Service was awesome! Jamie Kissinge was great!! Jamie Kissinge went above and beyond and so did his techs. I run a very tight schedule and have limited time to get in for an Oil Change, he not only Jamie Kissinge went above and beyond and so did his techs. I run a very tight schedule and have limited time to get in for an Oil Change, he not only got me in with little to no notice but his oil tech stayed a touch late and got my truck finished. Thank you so much guys!! More

Prompt Service The website was easy to navigate in order to schedule an appointment. Promptly met by service representative upon arrival. Inoperative cruise control The website was easy to navigate in order to schedule an appointment. Promptly met by service representative upon arrival. Inoperative cruise control diagnosed and repaired in under two hours. More

Great service Department Great service department. Steve. Very friendly an thorough with his explanation of auto repairs needed. They have some of the nicest vehicles around Great service department. Steve. Very friendly an thorough with his explanation of auto repairs needed. They have some of the nicest vehicles around the area. More

Extraordinary Experience. First, they have a woman who schedules appointments, not just for Ferman Dodge But for all the Freman dealerships. when you have a recall, its a safet First, they have a woman who schedules appointments, not just for Ferman Dodge But for all the Freman dealerships. when you have a recall, its a safety issue so you don't want to wait. Although they did not have the parts in stock she ordered them on the phone while we were talking, told me when they would arrive, scheduled my appointment for just a couple of days later, and E-mailed me every step of the way to inform me this part is in, that part is in, your appointment is on time as scheduled. She is so nice, like a relative you've been missing. They better keep her happy cause, any business would benefit from having her employed with them. Second, then there is Jamie, my service agent. I pull into service, there are several well organized service people there and no lines. They tell me Jamie will be helping you today, and like that they are prepared to take my truck and ask if I want anything else looked at, and I did. I also was informed I could get a shuttle ride home at scheduling. So I asked Jamie about that and he called Jose. Jose was walking to greet me when I walked out door, ready to go. took me home, had non-stop conversation, offered to pick me up and return me to dealer when my truck was done. Which I accepted, and 10 min. after they said truck ready, there is Jose. I'm telling you, this dealership has it all together, this is how all business should be done, I will be back, and yes, you want to come experience this for yourself too! Thank you Ferman David Sowers More

Flat tire with huge hole At 4pm last Friday I got a flat tire from something large in my tire and was unable to pump it up so had to have it towed to Ferman Dodge in NPR. Sinc At 4pm last Friday I got a flat tire from something large in my tire and was unable to pump it up so had to have it towed to Ferman Dodge in NPR. Since it was so late the car was just dropped off at the dealer. Jason Longue called me first thing Saturday morning to tell me that he had the car and would look into the repair and get back to me. Results were I needed a new tire. Jason said he would get it in Monday morning and have my car ready to pickup which he did. Got a call at 11:30 that the car was ready. Thank You Jason!! More

Oil change and flat tire As always, Steve took care of my vehicle’s problems quickly. Even though I didn’t have an appointment, the work was completed in about 1.5 hours. As always, Steve took care of my vehicle’s problems quickly. Even though I didn’t have an appointment, the work was completed in about 1.5 hours. More