Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

We have left numerous voicemails for the service advisor trying to find out if the part he ordered for our ram has been delivered, it has been over a week and we have not received a response. We have also b trying to find out if the part he ordered for our ram has been delivered, it has been over a week and we have not received a response. We have also brought in our 2019 jeep grand Cherokee because the start stop is still not working and this will be the third trip for the same repair that they have failed to fix More

Ferman Chrysler Dodge Jeep and Ram of New Port Richey Fla has the finest service department in the country. Just ask anyone who knows them…. A big A+ to Mike Hughes and his crew especially Jason and Steve…… has the finest service department in the country. Just ask anyone who knows them…. A big A+ to Mike Hughes and his crew especially Jason and Steve…… thanks guys for all you do! More

It was told to me that they were going to call me when the part ordered came in to schedule a return appt. They never called when I called a month later and asked if the part came in. I was told by someon the part ordered came in to schedule a return appt. They never called when I called a month later and asked if the part came in. I was told by someone in service dept. "I think so ". Really ? What kind of customer service response is that? I said what does that mean? Is the part physically there or not. Please check for sure before I schedule a return appt. It was there I hoped and I set up a return appt. Then when I arrived was told "Not sure we can fit your vehicle in today as the person that booked your appt did not allow enough time for the actual repair". Person went into the dept and then came back and said ok we can fit it in. I do not know any names. No one told me their name. I do not recognize anyone listed. More

I work with Steve. I always get excellent service. Quality work at a reasonable price. Quality work at a reasonable price. More

The staff works hard! They seem to be extremely busy all the time but manage to get the job done! Always very friendly and professional too! the time but manage to get the job done! Always very friendly and professional too! More

After holding my car hostage for 5hrs on a Saturday for an oil change they finally called me (after I tried to call them many times with no answer) and said they just finished the oil change and were about an oil change they finally called me (after I tried to call them many times with no answer) and said they just finished the oil change and were about to check my service lights. Basically paid $200 for them to tell me I needed to dish out $2,000 of I want them to fix my brakes, speed sensors and a hose. Parts cost no more than $200. What a ripoff! So I paid $200 for an oil change and a 5 minute diagnosis basically. Bought the vehicle here and think its pretty weird these parts are bad after only 3yrs when I barely drive the car. Never again. 😐 More

I was told on Friday my vehicle would be completed and available for pickup the following day. It was not, and I wasn't contacted at all. When I went under the hood for a dead battery a week later, I re available for pickup the following day. It was not, and I wasn't contacted at all. When I went under the hood for a dead battery a week later, I removed a shop towel from this service. More

Awful place. Terrible experience. Rude and incompetent service staff and manger. Manager Said he was sick but wasn’t wearing mask! service staff and manger. Manager Said he was sick but wasn’t wearing mask! More

German, Chrysler Jeep dealership is a very convenient service center for me to bring my Jeep. Your staff are very professional and courteous. Your waiting room is clean. I really enjoy having a cup of co service center for me to bring my Jeep. Your staff are very professional and courteous. Your waiting room is clean. I really enjoy having a cup of coffee while I wait for my car service to be completed. Mistake, I am very impressed with the short time it takes each time to service my car and I will always come back to this service center. I would definitely recommend this dealership to my family and friends here in Florida. More

This is the worst experience I have ever had with any dealership. I have continued to escalate this matter and have not heard back which is extremely frustrating. dealership. I have continued to escalate this matter and have not heard back which is extremely frustrating. More