Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Service Had a trouble code that continued to set off the CEL and each time I brought it back Jamie was willing to work through the problem. Had a trouble code that continued to set off the CEL and each time I brought it back Jamie was willing to work through the problem. More

Had to come in for a recall I was notified of a recall, and getting ready for a road trip. I called in, spoke to Steve in service, he said to bring it right in and would take car I was notified of a recall, and getting ready for a road trip. I called in, spoke to Steve in service, he said to bring it right in and would take care of it while I waited. Great service. More

Great as usual The service and staff was simply outstanding. My service advisor, Steve Brawer, conducts himself with a level of professionalism that is second to non The service and staff was simply outstanding. My service advisor, Steve Brawer, conducts himself with a level of professionalism that is second to none. When I leave there, I truly feel as though I am in very good hands. Steve, thanks for all you do and for the way you take care of me. More

service great service from jamie. above and beyond what someone would do. i have the same issue before somewhere else and definitely can compare levels of ded great service from jamie. above and beyond what someone would do. i have the same issue before somewhere else and definitely can compare levels of dedication to the company and the brand and to their customers. More

Steve Brawer Steve was awesome,very knowledgeable ,friendly . Was able to answer all my questions and solved my problems the first time. I would totally recommend Steve was awesome,very knowledgeable ,friendly . Was able to answer all my questions and solved my problems the first time. I would totally recommend anyone with mechanical issues to come see Steve. More

Service was terrible. They have no knowledge of what they can or cannot do. My caravan needed a system update for the navigation system. The nav system told me to take it t They have no knowledge of what they can or cannot do. My caravan needed a system update for the navigation system. The nav system told me to take it to a dealer for the update. Called them, was told they could do it. Took the vehicle in for the service, after a hour and half was told they couldn't do the update because it was a garmin product. After leaving I discovered the maps no longer worked at all, before the service they worked fine just needed updated. Made a second appointment, my wife took the vehicle in because I was at work. She was laughed at, talked to like an idiot, and disrespected. When I got on the phone I was also disrespected and told I had no idea what I was talking about. They took no responsibility for the issue and then tried to charge me $2000 for a completely new system. Do not go here. More

Awesome service! Mike Hughes did an amazing job and Ferman never disappoints. Always a pleasure to bring the Jeep in for service at this dealership. They take care of Mike Hughes did an amazing job and Ferman never disappoints. Always a pleasure to bring the Jeep in for service at this dealership. They take care of you. More

Great Service Ferman’s service techs goes above and beyond and is very attentive to the needs of my vehicle. I appreciate great service and would recommend. Ferman’s service techs goes above and beyond and is very attentive to the needs of my vehicle. I appreciate great service and would recommend. More

Excellence Exemplified Jamie Kissinger was on top of the U65 recall, and had a total service check on my Grand Cherokee performed, Jamie's professional explanation of all th Jamie Kissinger was on top of the U65 recall, and had a total service check on my Grand Cherokee performed, Jamie's professional explanation of all the woes and wonders of my vehicle educated me in the absolute requirement of preventative maintenance. More

Attentive service department I took my Wrangler in for service. Steve knew what was wrong immediately and they were able to replace my wheel speed sensor while I waited. Very ni I took my Wrangler in for service. Steve knew what was wrong immediately and they were able to replace my wheel speed sensor while I waited. Very nice people. I'm new to the area and feel lucky that I might have found a dealership I like so soon. More