Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Regular Vehicle Service Steve Brawer is always friendly and helpful. He answers all of my questions and is very patient. I would reccommend this dealership to all my family a Steve Brawer is always friendly and helpful. He answers all of my questions and is very patient. I would reccommend this dealership to all my family and friends. More

No fuss No muss I had my Charger in for servicing and I was in and out of the service in no time. The service rep was great and the wait was minimal! I had my Charger in for servicing and I was in and out of the service in no time. The service rep was great and the wait was minimal! More

Just an Oil and Filter Change I've never had any complaints when dealing with this dealership. I've bought 2 of my last 3 vehicles from this location and while my current Jeep I bo I've never had any complaints when dealing with this dealership. I've bought 2 of my last 3 vehicles from this location and while my current Jeep I bought elsewhere, I still bring it here for service. The staff is always courteous. Pricing seems to be fair. I almost always bring my own oil and filter for them to use. This trip, I also needed a replacement rear window wiper which they didn't think they would have in stock but they did. I was all taken care of. The only sad part of my visit was there were no donuts left in the customer lounge this time. I so look forward to the donuts! More

Friendly, Professional, Efficient I scheduled this recall service w/Jamie Kissinger, my service advisor. Jamie always takes the time (and patience) to explain the nature and purpose o I scheduled this recall service w/Jamie Kissinger, my service advisor. Jamie always takes the time (and patience) to explain the nature and purpose of the service to be performed, and why it's important for my car's overall performance. Clearly, Mr Kissinger is a accomplished professional, whose knowledge of my vehicle exceeds mine, and who always has a pleasant disposition and demeanor. More

pleasant Friendly----comfortable waiting area-----courteous-----efficient -----all was handled in a timely manner. clean and well taken care of service area a Friendly----comfortable waiting area-----courteous-----efficient -----all was handled in a timely manner. clean and well taken care of service area and waiting area.--also well stocked in coffee and donuts to make your waiting experience more comfortable. More

Urgent hurry My blower motor stopped working. I was originally going to get a ride home from the courtesy car, but after talking to my service rep and letting hi My blower motor stopped working. I was originally going to get a ride home from the courtesy car, but after talking to my service rep and letting him know that a family member had an important medical appointment I was asked to wait and left with my car fixed within the hour. That appointment turned into an ER visit and, with my blower working and car windows free of fog, we returned safely at 3am the next morning. So grateful to everyone! More

Oil change and extended warranty issue My oil change every 3000 miles no problem as usual, my AC fan was not operating, changed out on extended warranty for the deductible. Great work again My oil change every 3000 miles no problem as usual, my AC fan was not operating, changed out on extended warranty for the deductible. Great work again by the service department at Ferman New Port Richey. I have a 2013 Jeep Wrangler and my wife has a 2014 Jeep Cherokee, both purchased new at Ferman. There is never an issue at our dealership, a great staff and a pleasure to interface with them. Thanks Mike! More

Prompt and thorough service There was nothing less than perfect service. The service agent was courteous and helpful. The service was prompt and completed in good time. Won't hes There was nothing less than perfect service. The service agent was courteous and helpful. The service was prompt and completed in good time. Won't hesitate to use the service again More

Ferman is horrible. This dealership is horrible. My experience has been nothing but frustrating and fruitless when it comes to dealing with them. I purchased a Jeep Comp This dealership is horrible. My experience has been nothing but frustrating and fruitless when it comes to dealing with them. I purchased a Jeep Compass that frequently doesn't start and randomly drains my battery, leaving me stranded at times. I have had the vehicle towed into Ferman multiple times with no answers. I escalated my frustrations to corporate and received a case manager. Case manager spoke with the service director Mike Hughs and he stated that the car is in perfect working order and nothing is wrong with it. Completely ridiculous and a service manager, of all people, should know better. I am to the point that I'd rather trade this car in than really figure out what is wrong with it. Horrible dealership and horrible service department. I have told everyone I know to stay away from Ferman More

Service is always easy Thank you for getting my car serviced quickky and at the appt time. Jamie is always polite and friendly. I will definitely make all of my appointm Thank you for getting my car serviced quickky and at the appt time. Jamie is always polite and friendly. I will definitely make all of my appointments here More