Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

I had requested electrical wiring repaired along with changing out headlight bulbs. Since I purchased and brought my own parts which I learned later that the service manager would not allow bulbs to be c changing out headlight bulbs. Since I purchased and brought my own parts which I learned later that the service manager would not allow bulbs to be changed. I had thought that the electrical wiring I requested repaired was not completed. I will have to double check my receipt to verify whether I was charged for electrical work. I am severely disappointed that the wiring repair was not performed along with the replacement of my high beams. Seeing as there is a lot involved removing parts to get to the headlight assembly. More

Great service and quick turn around time, speed of car day before appointment and was fine that day, very surprised and happy with the service day before appointment and was fine that day, very surprised and happy with the service More

Live in Colorado Springs CO and Hudson FL...needed a oil changed and was pleasantly surprised how efficient Ferman Jeep was! Will definitely return. Thank you changed and was pleasantly surprised how efficient Ferman Jeep was! Will definitely return. Thank you More

It was a smooth process and they went out of their way to get my rental car back. Thank you for all your hard work. get my rental car back. Thank you for all your hard work. More

My tire was losing air on 5/14 which was the last day of my bumper tp bumper dealer warranty so I called for service that day. It was very hard to get a "live" person on the phone- my messages were not retu my bumper tp bumper dealer warranty so I called for service that day. It was very hard to get a "live" person on the phone- my messages were not returned- so I kept calling until finally I told the receptionist I would have to talk with a manager. She then said David Frankie would call me right back. He called me about 15 to 20 minutes later. I explained the situation. He said it was then too late to came out that day. If they had answered the phone or returned my earlier messages , it would not have been too late to come out on the 14th. In any event Mr Frankie told me to come out the next morning- which I did. On the 14th the tire had lost half it's pressure- so obviously there was some problem. On the 15th they took me right in but told me they could not find any problems with any of the tires. I am not sure what they did to thoroughly check out the situation? In any event I am quite sure I will now have to return another time when the tire is low again. I believe they should have taken the tire off the rim and done an internal inspection which I will have to insist upon when it gets low again. More

David is an amazing service advisor!!! I always feel heard and welcomed. He has even answered questions for me when I am no there! Very helpful heard and welcomed. He has even answered questions for me when I am no there! Very helpful More

Brought my Jeep into them for my check engine light. They were backed up told me it would be a couple days. It turned out they got it in right away and I had it back the next day. were backed up told me it would be a couple days. It turned out they got it in right away and I had it back the next day. More

If I could leave no stars I would, this is the 2nd time I have had a super negative experience with a Ferman dealership. The service department is a joke. They are crooks. If you value your money don't buy t have had a super negative experience with a Ferman dealership. The service department is a joke. They are crooks. If you value your money don't buy their by warranty, they won't do the work to prove it is a warranty problem, and charge you 50% more than what a fair standard rate it to do the work. Take you vehicle somewhere that values you as a customer. I cannot stress enough run away for this BAD business. More

Jason got me right in for my appt. Thank U Jason I thought the key was expensive but I know Jason doesn't make the prices so that isn't his fault Jason was very helpful and nice! Give him a raise! thought the key was expensive but I know Jason doesn't make the prices so that isn't his fault Jason was very helpful and nice! Give him a raise! More

Travis was friendly and communicative with me. It was a lot more expensive than I thought it would be but I guess everything is more expensive these days. Overall I’m very satisfied with the quality of wor lot more expensive than I thought it would be but I guess everything is more expensive these days. Overall I’m very satisfied with the quality of work and friendliness of the staff. More