Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

The warranty company gave us hard time but in the end Travis managed to get things done!! Thanks fir the loaner jeep helped us a lot Travis managed to get things done!! Thanks fir the loaner jeep helped us a lot More

Despite Chrysler Fiat Protection Plan approval delays, I found the dealership and Service Advisor , Jason very competent. A turbocharger was replaced and my 2014 Ram 3500 DWR is back to normal with only 790 found the dealership and Service Advisor , Jason very competent. A turbocharger was replaced and my 2014 Ram 3500 DWR is back to normal with only 79000 miles. More

My service advisor David was great!! He was very helpful and honest! I usually hate going to dealers for service but I almost always have a good experience here and honest! I usually hate going to dealers for service but I almost always have a good experience here More

Steve Brawer was very helpful and professional. Although the problem was not repeated, I feel a lot safer knowing it was investigated. I am extremely satisfied with the service department. the problem was not repeated, I feel a lot safer knowing it was investigated. I am extremely satisfied with the service department. More

Got me in, got the work done, Travis was courteous and informative through the process. Will return with my other Dodge vehicles for services. Thanks informative through the process. Will return with my other Dodge vehicles for services. Thanks More

More than two years taking my vehicles to maintenance and repairs to this dealership. The service provided is just wonderful. Thanks for having great people working there. repairs to this dealership. The service provided is just wonderful. Thanks for having great people working there. More

I have had some issues with this vehicle and I’ve felt with other service writers but I’ve always been able to go trust Steve to get me in and out as quick as possible. He also keeps me posted on the prog with other service writers but I’ve always been able to go trust Steve to get me in and out as quick as possible. He also keeps me posted on the progress of the repairs. Good job! More

It was a the 12th visit for the same issue over 2 years. A faulty display screen/computer. The dealer service depts are “trying” but the unit, or design, is flawed! But for this visit , all that was d A faulty display screen/computer. The dealer service depts are “trying” but the unit, or design, is flawed! But for this visit , all that was done over a 2-3 hr time span was to turn on logging. To be fair, dealership had to contact FCA - but given 11 previous visits. Thus should’ve been done 8-10 visits ago. More

Steve is treating me with kindness and respect although issue still not located. Jose was very nice and pleasant on the ride back to work! issue still not located. Jose was very nice and pleasant on the ride back to work! More

Bought my Certified 2019 Grand Cherokee at this dealership February 2020. I even brought several insurance packages. A few weeks later I received notice I need to update computer in dash. After dealership February 2020. I even brought several insurance packages. A few weeks later I received notice I need to update computer in dash. After bringing my vehicle in for service early morning, I figured I would get a call from the service writer, but I figured wrong so I called. Long story short, I called and the service writer stated the dash went blank. They had my car for 4 weeks. That was February 2020. I have brought my car in a couple of times for oil changes and alignment, always some king of issue. January 2021 I bring it in for an oil change and explain to service writer that a panel in the trunk area is coming off. He that’s a problem Jeep, actually each time in have brought something up, they I would hear, that’s a problem Jeep. So after the oil change a made a left and went south to Fitzgerald Jeep. Showed the service writer the panel. She order a new one and they put in a few days later along with Hitch, Hitch wiring harness and bezel for almost 400.00 I was quoted from Ferman Jeep. I did call there customer service person in corporate office and she had the General Manager call me. They both did not careee Glad Fitzgerald was there for me. More