Ferman Ford

Walk In I was a walk in with a brake bulb out. They worked me in as soon as possible with a very busy day in service traffic. Was very appreciative of the e I was a walk in with a brake bulb out. They worked me in as soon as possible with a very busy day in service traffic. Was very appreciative of the effort. More

Fantastic place! Outstanding customer service, reliable work I absolutely LOVE this location. Customer service is phenomenal, wait times are extremely reasonable and the waiting area is quite comfortable. I wil I absolutely LOVE this location. Customer service is phenomenal, wait times are extremely reasonable and the waiting area is quite comfortable. I will recommend this location to everyone I know! More

This is a very attentive service center. Jeff is again a very efficient and knowledgeable employee for Ferman. The problem was identified in a short time and what could have been an extremely Jeff is again a very efficient and knowledgeable employee for Ferman. The problem was identified in a short time and what could have been an extremely dangerous situation for me was repaired. I appreciate all that he has helped me with. More

Service on Vehicle William and his team were excellent to work with. William got us in ahead of time and out on time. The amount quoted was less than anticipated. William and his team were excellent to work with. William got us in ahead of time and out on time. The amount quoted was less than anticipated. More

Service - Oil change William was prompt and professional. Recommend him and looking forward to working with him in the future. The call center (once my vehicle was on William was prompt and professional. Recommend him and looking forward to working with him in the future. The call center (once my vehicle was on the lot) continued to fwd my calls to a voice mail. Would've been nice to been routed to a person when trying to get ahold of him. More

Battery Brrougt in 2017 explorer with 16000 miles and dead battery on lunch hour and was told it would be 1.5 hours and I should leave it.. Had to take it bac Brrougt in 2017 explorer with 16000 miles and dead battery on lunch hour and was told it would be 1.5 hours and I should leave it.. Had to take it back home and make appointment for next day. So I I had to jump start it again and ha e my wife take it in because I did not have the time. A battery load test only takes a couple of minutes. More

Matt Jones Rocks! Matt went above and beyond to get me in the car I wanted. His communication was consistent and thorough. Matt was straightforward and transparent. I Matt went above and beyond to get me in the car I wanted. His communication was consistent and thorough. Matt was straightforward and transparent. I am thrilled with my car! Thank you Matt!! Ayesha was available and helpful! More

Buy 2019 Escape Ferman gave ma a decent deal on a new 2019 Escape and trade in on my 2016 Fusion. No pressure, just getting me the options we wanted. Ferman gave ma a decent deal on a new 2019 Escape and trade in on my 2016 Fusion. No pressure, just getting me the options we wanted. More

Always great Jeff my service advisor was great as always.. came in late evening and had tech Dave look at itbthen.. found the issue and put me on the books for nex Jeff my service advisor was great as always.. came in late evening and had tech Dave look at itbthen.. found the issue and put me on the books for next day. Gave me a loaner for the day at no cost.. perfect customer service More

Needed aNewBattery Very helpful needed a New battery and needed a ride home . The driver was so nice and said please call if I needed a ride back to get my car. Very helpful needed a New battery and needed a ride home . The driver was so nice and said please call if I needed a ride back to get my car. More