Ferman Ford

Purchase It was a wonderful experience, Joe & Anthony were quite professional & and knowledgeable concerning my purchase. They are definitely an asset to your It was a wonderful experience, Joe & Anthony were quite professional & and knowledgeable concerning my purchase. They are definitely an asset to your dealership, displaying their skills & abilities. More

Vehicle service is good I came in for vehicle service on a leased Ford Flex. The service went well. While I was waiting I went to the sales department to give Ferman the oppo I came in for vehicle service on a leased Ford Flex. The service went well. While I was waiting I went to the sales department to give Ferman the opportunity to trade my lease on a new lease. I have an offer through a competing Ford dealer. I wanted to give Ferman an opportunity to match the competitors deal since Ferman beat the same competitor for the vehicle I am currently driving. The salesman took all my info and had the car appraised. He said he would be calling me the next day after they found the car with the options I desired. I never received a call. This is no big deal, like I said, I have a deal at another dealer. Just thought that someone would like to know that business was lost to Ferman. No hard feelings. More

Service Experience I am pleased with the service team's work and am confident in the work being performed on my truck. I have worked with Cameron in the past and he gets I am pleased with the service team's work and am confident in the work being performed on my truck. I have worked with Cameron in the past and he gets me in and out as fast as possible. He is very courteous and does his job well. More

Car service Demetrios truly brings service after the sale. He goes above and beyond with his customers and it shows. We recommend him to everyone we know! Ferm Demetrios truly brings service after the sale. He goes above and beyond with his customers and it shows. We recommend him to everyone we know! Ferman Ford is lucky to have him as a rep. Talon was an outstanding service rep as well. He went above and beyond as well and made out car look like we just bought it! Five stars for both of these guys! More

Dishonesty with price changing. No customer service! Negotiated a price for a Mazda 6 via email. Received a written quote with breakdown of agreed price. When arrive (driving over 100 miles) I test drove Negotiated a price for a Mazda 6 via email. Received a written quote with breakdown of agreed price. When arrive (driving over 100 miles) I test drove the car and shook hands with the manager on the agreed written price. After agreement to purchase price and giving them confidential information; they decide to try and up sell me an additional 500 dollars. I’m very disappointed with the misquoted price and waste of my time and money. I will not buy or recommend them. Very deceptive business sales. They do not respond when confronted about their sales practices either. BEWARE if driving any amount of distance. They do not honor prices and will change them during paperwork. More

Great experience My wife and I dropped in on a whim to look at a Ford certified pre-owned Ford Escape for our son. We were considering purchasing another make of vehi My wife and I dropped in on a whim to look at a Ford certified pre-owned Ford Escape for our son. We were considering purchasing another make of vehicle and not familiar with the Escape, so, our visit was originally just to compare the Escape to the vehicle we were considering at a different dealership. Joe Lukason greeted us and spent a fair amount of time explaining the Escape’s features and showed us several trim models. We found that all the vehicles we looked at were exceptionally clean and aggressively priced. One particular vehicle stood out because of the color, features and price, so we brought our 17 year old son to the dealership to look at the car; needless to say, he loved it. The following day we negotiated a price and purchased the vehicle. The entire purchase process was phenomenal, very quick and easy. We had a great experience with Ferman Ford and look forward to purchasing another car from them in the future. More

Great speedy customer service Our sales consultant Demetrios Mina made our car buying experience very easy. He quoted us an out the door price for a used car and came through with Our sales consultant Demetrios Mina made our car buying experience very easy. He quoted us an out the door price for a used car and came through with a great deal. We were in and out in just a few hours. More

Zen buying experience I came to Ferman Ford to replace the AC on my 2008 Escape hybrid. Once we had the repair estimate, figured in the mileage, etc - it was apparent the b I came to Ferman Ford to replace the AC on my 2008 Escape hybrid. Once we had the repair estimate, figured in the mileage, etc - it was apparent the best bet would be to purchase a new car. I really wasn’t planning to buy a car today, but Dimitri was so mellow (let me check the car out on my own without pressure), listened to my needs and found me a car that not only was like new, it fit in my budget. They gave me a fair trade in price and helped me sort through the right warranty too. From the helpful technician (William) that heard me while we talked through repair scenarios, to the expert salesmanship (Dimitri) and the tenacious financing (Eric) - it was such a nice experience. I plan to drive my new car for the next 10 years just like my last Ford. And when I’m ready to let it go for something new, I will be right back at Ferman. More

45,000 miles maintenance originally oil & filter Service advisor suggested of getting the 45,000 miles maintenance instead of just filter & oil change & roration of tires. Was done in a reasonable ti Service advisor suggested of getting the 45,000 miles maintenance instead of just filter & oil change & roration of tires. Was done in a reasonable time & courteous staff. More

GREAT! Jeff called and explained that the parts weren't coming in till Monday. I explained that my husband was in assisted living and I had to see him. He m Jeff called and explained that the parts weren't coming in till Monday. I explained that my husband was in assisted living and I had to see him. He made a called someone and before I knew it he had a car and said no charge. Now that's Great service More