Ferman Ford

Very helpful and pleasant in both the Service and Parts departments. The other Ford dealer I went to was terrible but the people here know what good customer service means. The only reason I didn't give departments. The other Ford dealer I went to was terrible but the people here know what good customer service means. The only reason I didn't give 5 stars is because they did their however many point inspection that I did not ask them to do. More

Prompt easy in and out service, pricing was as shown and no extra surprises. Excellent no extra surprises. Excellent More

Friendly service and transaction was quick and easy! Would definitely recommend to friends and family! Would definitely recommend to friends and family! More

Quick transaction to get the perfect used vehicle. I’ll be back for an upgrade. I’ll be back for an upgrade. More

1. Has done away with the courtesy van and now expect everyone to be okay with Uber drivers. Not safe or comfortable. 2. I took my car in because driver side air was blowing warm. I wanted an estimat everyone to be okay with Uber drivers. Not safe or comfortable. 2. I took my car in because driver side air was blowing warm. I wanted an estimate. I was told an estimate will cost $150.00 and can be rolled into the cost. 3. While I was waiting in the lounge I got a phone call. She said Ford is so impressed with the condition of my vehicle they would like to offer me more than market value to purchase. I said I'm not interested. She said, may I ask why? Very off putting. I just wanted cold air on my driver's side. Then the guy brings me $1050.00 estimate of which $600.00 was the air conditioner. I declined.. then when I left my entire car was blowing hot air. They stole my freon and sent me on my way. I would rather give my money to someone else. More

I dropped my car off on a Thursday at 8am. I didn’t hear anything from the dealership until after 5 PM on Friday. Then I did not receive another call. I called the dealership the following Thu I didn’t hear anything from the dealership until after 5 PM on Friday. Then I did not receive another call. I called the dealership the following Thursday. I spoke to someone but no one ever returned my call to find out what was going on with my car. Another three or four days past before someone called to tell me my car was ready. I do appreciate the loaner car but it would’ve been nice to know what was going on with my vehicle. More

Service was completed ahead of estimated timeframe. Responsive. Truck came back perfect. Service coordinated with our insurance company and enterprise. Responsive. Truck came back perfect. Service coordinated with our insurance company and enterprise. More

Extremely disappointed. Not only were you guys not able to install a Ford factory item, but it took four days to be able to tell me that, stringing me along and lying the en Not only were you guys not able to install a Ford factory item, but it took four days to be able to tell me that, stringing me along and lying the entire time. I use my vehicle for sales, I can’t just go extra day is not planned without a vehicle. If you tell somebody it’s going to be done by the end of the day then it better be or else you need to be more honest about it. Sent a complaint to the service manager last week and still never heard anything back. Last time I’ll ever use your dealership for anything. More

Olga was an excellent service person she was extremely polite and helpful. I will be returning for service because of her polite and helpful. I will be returning for service because of her More