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3,134 Reviews of Ferman Ford - Service Center
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February 23, 2020
Took my 2019 mustang in for work on a Saturday with no appointment and they had no problem getting me in. Had a good experience. appointment and they had no problem getting me in. Had a good experience. More
by Enebaj
Verified CustomerEmployees Worked With
February 23, 2020
Completed very timely, always good service from Jeff. Scheduled in online, it was pretty busy that morning but Jeff had someone else get me started so I could get to work. Scheduled in online, it was pretty busy that morning but Jeff had someone else get me started so I could get to work. More
by Happy customer
Employees Worked With
Jeff Vuncannon
February 23, 2020
This very annoying doing this twice since I didn’t remember password. I hate your new format Give me a break. Your service and sales force were great but this is the second time I had trouble tellin remember password. I hate your new format Give me a break. Your service and sales force were great but this is the second time I had trouble telling you More
by KEITH888
February 21, 2020
Great service department. They listen to the customer. They treat you with respect. They get the job done right the first time, on time. Robert went above and beyond when he provided a lyft ride to get to They treat you with respect. They get the job done right the first time, on time. Robert went above and beyond when he provided a lyft ride to get to get us back to the resort. He also arranged for a lyft ride back to the dealership. I am charged with the care of my friends elderly handicapped mother who has a very hard time walking and standing. Sitting around the dealership waiting for repairs would have been a huge burden for her, and painfull. I explained this to Robert and he listened and acted swiftly to get Sandy back to the resort pronto. Robert also provided accurate information about the diagnostic time and repair times. Robert was spot on with the diagnostic time and repair times. I felt the repair cost was very reasonable. He provided a text with a link that explained the details and costs for repair and covered it on the phone as well. Wow my hats off to him, great job Robert. I reported back to Sandys family explaining the repairs, costs and the fantastic way they took care of her and her car. I told them the dealership gets an A+ in my book, and they know im not an easy person to please, and im not a pushover. Robert and the entire service department earned this A+ rating. Thank you Robert for going above and beyond. More
by richardheipp
Employees Worked With
February 21, 2020
Recall repair computer needed to be reprogrammed. Got me in and out the door quickly . Olta was very helpful while keeping me informed on the vehicles progress. in and out the door quickly . Olta was very helpful while keeping me informed on the vehicles progress. More
by trachtkaderfamily
Employees Worked With
February 20, 2020
The service was impeccable and the timing was fast as well, prices are a fair amount. And their waiting area is the best around too well, prices are a fair amount. And their waiting area is the best around too More
by sidny.celaschi
Employees Worked With
February 19, 2020
Smoothed out an extra shifty tranny I had an issue with a certified pre owned f150 with a shifting sequence problem in the 10 speed automatic tranny. It was smoothed out in less than 1 h I had an issue with a certified pre owned f150 with a shifting sequence problem in the 10 speed automatic tranny. It was smoothed out in less than 1 hour of technician time. Smooth as silk now. More
by no2
Employees Worked With
February 19, 2020
Collision Center - Major Repair Ferman Ford collision center provided weekly updates and stuck to their original estimated timeline. The repair was quite extensive as it involved a Ferman Ford collision center provided weekly updates and stuck to their original estimated timeline. The repair was quite extensive as it involved a completely new frame. They did quality work and restored the vehicle on time. More
by r
Employees Worked With
Richard Glomb
February 19, 2020
Service visit Brought my 2016 F150 in for 60K service and verification of possible problems found during a required vehicle inspection to qualify to renew an extend Brought my 2016 F150 in for 60K service and verification of possible problems found during a required vehicle inspection to qualify to renew an extended warranty. No problems were found, but during my discussion with service rep Jeff, he noted that I already had extended coverage, purchased when I bought the truck. I went home to check and sure enough I was covered. Jeff literally saved me a little over $3000 which is the cost of the new warranty I was ready to buy. Beyond that, Jeff and the service team were all professional, courteous, competent and friendly with all other aspects of the visit. More
by gran7875
Employees Worked With
Jeff Vuncannon
February 19, 2020
William was awesome. Took a little longer to get it up front, waiting for the wash... worth the wait. Spotless, including the sugar sand that was in the floor mats. Then, William took 10% off for the ext front, waiting for the wash... worth the wait. Spotless, including the sugar sand that was in the floor mats. Then, William took 10% off for the extra wait. Will bring it back. More
by CMRuss77
