Ferman MINI of Tampa Bay - Service Center

Sara Griffith was awesome and made our buying experience a delight. Very informative and no pressure. a delight. Very informative and no pressure. More

I was very pleased with my experience at the dealership. Dallas was my salesman and he was very professional, knowledgeable and patient. He made me feel comfortable throughout the entire process. Jeff was t Dallas was my salesman and he was very professional, knowledgeable and patient. He made me feel comfortable throughout the entire process. Jeff was the business a manager to complete My deal. He also made sure we were comfortable and he was quick and efficient. More

Repairs were done promptly and as requested; service adviser arranged transportation. Issues with car involved maintenance lights on; they are off now. adviser arranged transportation. Issues with car involved maintenance lights on; they are off now. More

Great customer service and answered my questions to my satisfaction. delivered repairs when to my satisfaction. satisfaction. delivered repairs when to my satisfaction. More

Matthew Maynard did a great job of explaining costs, and provided me with a quote for additional work that needs to be done. Waiting room is very comfortable. Service time was quicker than originally estima provided me with a quote for additional work that needs to be done. Waiting room is very comfortable. Service time was quicker than originally estimated. More

Awesome and attentive salesman. Not so excellent accounting. Payoff after 8 days created discrepancy as my trade in car’s auto payment was charged between. When I notified the discr Not so excellent accounting. Payoff after 8 days created discrepancy as my trade in car’s auto payment was charged between. When I notified the discrepancy, initially they said my finance service for the trade in car (BMW) will refund the amount, however, after investigating with BMW finance, actually the Ferman should refund. If I didn’t proactively investigate, I would not be able to get the refund. No apology from accounting. Again, sales and service department are great. More

Thanks for addressing what was needed in a timely manner. My daughter liked the snacks and coffee too. :-) My daughter liked the snacks and coffee too. :-) More

Courtney in Service Dept was fantastic? Through the complete processed she took great care of my needs. Through the complete processed she took great care of my needs. More

Matthew in the service area is fantastic. He’s helped me numerous times and is always friendly and professional. He’s helped me numerous times and is always friendly and professional. More

Brought in my 2022 EV for its yearly check up. Firmware update was going to take a long time so they called me a Lyft to go home and back. This is why I have owned 3 minis Firmware update was going to take a long time so they called me a Lyft to go home and back. This is why I have owned 3 minis More