Ferman Mazda - Brandon

I reached out to Jose Acevedo on May 27, 2025, to address the discrepancies and reiterated my desires to maintain the agreed-upon price. He responded defensively, accusing me of buyer’s remorse and dismissin the discrepancies and reiterated my desires to maintain the agreed-upon price. He responded defensively, accusing me of buyer’s remorse and dismissing my concerns. He responded defensively, accusing me of buyer’s remorse and dismissing my concerns. Following this conversation, I visited the dealership on May 29, 2025, accompanied by my mother. Jose greeted us with a casual shout from across the showroom, lacking professionalism. He demanded the vehicle’s milage without explanation, and when I questioned the need for this information, he responded dismissively. Throughout our interaction, he was preoccupied with his phone and exhibited a condescending attitude. When I requested written confirmation of the contract adjustments, Jose refused, becoming argumentative. He belittled my inquiries and dismissed my mother’s concerns. Feeling disrespected, I requested to speak with his manager. At this time, he began shouting and accusing me of being rude. Braxton Simmons, his manager, eventually addressed me and my mother’s concerns. While he provided a corrected form reflecting the adjusted loan amount, his demeanor suggested a desire to expedite our departure rather than solve the issue comprehensively. The experience at Ferman Mazda of Brandon has been disappointing, marked by unprofessional behavior, contractual discrepancies, and lack of accountability. I hope this feedback prompts a review of internal practices to ensure future customers receive the respect and service they deserve, especially when encountering Jose Acevedo. Thank you to Desmond Duke for being a stellar salesman and his overall customer service during this whole ordeal. More

Outstanding experience! For my dream car and it was the best experience ever! Thank you Chase you are the best! Professional, fast and friendly ! I would definitely recommen For my dream car and it was the best experience ever! Thank you Chase you are the best! Professional, fast and friendly ! I would definitely recommend this dealer and specially my salesman Chase ! More

Charles is professional, gentle, carering, fun and friendly person I ever met at car dealerships friendly person I ever met at car dealerships More

Had a fantastic experience and felt no pressure. Everything was clear and concise! I have purchased many new cars as well as a few used in my day. This was my first Mazda, and now I am Mazda for lif Everything was clear and concise! I have purchased many new cars as well as a few used in my day. This was my first Mazda, and now I am Mazda for life! More

Mr Charlie is the best thank you for all your help on my new vehicle new vehicle More

Charlie was by far the best salesperson I encountered on my first new car buying journey. He was very knowledgeable on all the features the CX-5 had to offer, did not pressure me to buy and very communicati my first new car buying journey. He was very knowledgeable on all the features the CX-5 had to offer, did not pressure me to buy and very communicative with me until I came back to buy. If you’re in the market for a Mazda, definitely stop by Ferman Mazda and ask for Charlie. You won’t be disappointed! More

Charlie was very understanding and worked with us to find us a vehicle within our means. 10/10 recommend! us a vehicle within our means. 10/10 recommend! More

I bought my first car and Charlie ROCKED it. It was the easiest process with such a friendly face. 💯 would buy from him again! Everyone looking for a car go ask for Charlie! It was the easiest process with such a friendly face. 💯 would buy from him again! Everyone looking for a car go ask for Charlie! More

Thank you for the best service Mr Charlie was pleasure to work with him thank you work with him thank you More

Charlie was very patient, no pressure, took the time to walk us thru all the models and wait for us to come up with a decision. Great service. walk us thru all the models and wait for us to come up with a decision. Great service. More