Ferman Mazda - Brandon

ZERO% Integrity, Looking to Scam you from the start We wanted to buy a specifically equipped Mazda CX-9 and we were looking for year end deals for 2015 models. We shopped around several dealers but chos We wanted to buy a specifically equipped Mazda CX-9 and we were looking for year end deals for 2015 models. We shopped around several dealers but chose Ferman only because they told us they could get this exact color/package car we wanted at a price slightly higher than our best offer. We agreed and drove the 50 miles to pay the "$1000 deposit" requested to show OUR GOOD FAITH AND COMMITMENT. From the onset things were wrong. The documents listing the vehicle had the wrong VIN number, Monica our sales rep told us it was a simple mistake and made the correction. Then after going back and forth several times to the manager's office she came back asking us about making another selection "just in case" our chosen vehicle was not available. When we asked if there was a problem she assured us. "no, we just have to find out what vehicle they want from us in trade." We wrote the check and left feeling just a little uneasy, but she reassured us. The end of the next day Monica called my wife and left a voice mail stating they had arrived to get our vehicle at the trading dealership to find it damaged and could not complete the transaction. Being now completely suspicious we called the transferring dealer (we had demanded to know the source prior to our deal so we could see the vehicle on line) and learned the damage, trade arrangement and everything else about the deal was a lie. There had never been any intent on their part to get the vehicle we wanted from this other dealership. We were lied to and deceived from the beginning by Monica and her management team who conceived this false pretense to get us into their showroom, somehow thinking we were going to believe this incredulous story. If you are in metro Tampa area and are in the market for a good deal on a Mazda, go see the folks at Precision Mazda on North Dale Mabry. GM Arthur Banks and team there will work with you to give you a fair deal. Ferman with their "bait and switch" tactics and other places like them who are dumb enough to think shoppers are stupid are what give the entire industry a bad name. They will insult your intelligence and waste your time. AVOID! More

Best Car Buying Experience I've Ever Had My husband and I have never looked at Mazda's in person, just researched heavily online and in consumer reporting periodicals. I have always liked the My husband and I have never looked at Mazda's in person, just researched heavily online and in consumer reporting periodicals. I have always liked the designs and features of their cars so we decided to just "look." After meeting Alan Houze, our very capable and knowledgable sales representative, he allowed us to browse and answered all our questions. There was no pressure and no hovering and he listened intently to our needs and wish lists. We did not intend to buy any car nor did we need to, we were just researching. But we did find exceptional offers on their dealer owned Demo's and their impressive warranties that came with the very low mileage vehicles and decided to test drive two vehicles. In a couple hours we were Zoom Zoom on our way!! Happy with our CX-5 and with the experience and no pressure from the Ferman team. Our salesman Alan was the best and we wish him every success in his future endeavors as well. Great job with the entire delivery process as well!! More

Catherine Campo-Weber - Professionalism I recently purchased a Mazda6 and was as satisfied with the car buying experience as I am with my car. When I first visited Ferman Mazda, I was early I recently purchased a Mazda6 and was as satisfied with the car buying experience as I am with my car. When I first visited Ferman Mazda, I was early in the car leasing process and had visited a few other car dealerships nearby. When speaking with Catherine, I made sure she knew I was early in the process and would not be purchasing a vehicle that day. Catherine was very understanding, accommodating and patient to my needs. Unlike some of the other dealerships, I did not feel as if she was trying to "seal" the deal with a sale that day. Many of the other salesman I worked with at other dealerships spoke negatively of other car brands while Catherine focused on my needs and the benefits of the Mazda brand. After a few weeks of researching and test driving cars, I made the decision of leasing a 2016 Mazda6. Great car, great brand and a great car buying experience. Thank you Catherine for all of your help! More

Alan Houze a pleasure to buy from As a woman, I have always disliked shopping for a new car. Our experience at Ferman was surprisingly pleasant. We never felt pressured and all our As a woman, I have always disliked shopping for a new car. Our experience at Ferman was surprisingly pleasant. We never felt pressured and all our questions were answered to our satisfaction. Everyone we worked with was polite and knowledgeable. I can readily understand why you hired Alan, and Robin was a wealth of information....two special employees. I would certainly recommend Ferman to friends. More

Chris Butler Brought my daughter in to get her first car on her own. Chris was accommodating, informative, and open and honest with us. He was never pushy and work Brought my daughter in to get her first car on her own. Chris was accommodating, informative, and open and honest with us. He was never pushy and worked hard to get us in and out as quickly as possible. He took the time to explain the car to my daughter and was very pleasant to deal with.... A real asset to the team.... Thanks Chris for making Colbie's day!! More

Great place to buy a new Mazda! My husband and I just bought our first new car from this location. After falling in love with the 2016 Mazda 6, we looked around online for local deal My husband and I just bought our first new car from this location. After falling in love with the 2016 Mazda 6, we looked around online for local dealers. Ferman Mazda was by far the best! There were a few dealerships closer to our home, but we drove a hour away just to make our deal with Ferman. Non pushy salesman truly make buying a new car a great experience. We are so happy with our new car! If you go ask for Alan or Steve! They are the best to deal with! We will definitely look here first for any future car purchases. More

Ferman Mazda, easily as good as any, far better than most Longtime Mazda owner, third purchase from Ferman. Once again a largely painless, possibly even pleasant buying experience. Alan Houze was great to w Longtime Mazda owner, third purchase from Ferman. Once again a largely painless, possibly even pleasant buying experience. Alan Houze was great to work with as a sales rep, informed and helpful, got forced into working late but made it all happen none-the-less. Katrina Shipe on the internet sales crew was also great, sewing up much of the deal via chat before I even got to the lot. Folks at Ferman Mazda tell me they'll do what is necessary to keep my return business. I for one believe them. More

Alan Was Great!! Thank you Mazda! I love my new car! Alan and team was great to deal with, made the waiting pleasant and was awesome being shown how my new car works Thank you Mazda! I love my new car! Alan and team was great to deal with, made the waiting pleasant and was awesome being shown how my new car works! Love my 2016 Mazda 6!! More

Great experience!! If you are looking for an honest salesman who takes the time to make your car buying experience a great one, then look no further! Steven Stanley of F If you are looking for an honest salesman who takes the time to make your car buying experience a great one, then look no further! Steven Stanley of Ferman Mazda was kind, patient and helpful throughout our entire experience. He went the extra mile to have everything done for us in a quick and thorough manner. We enjoyed our time there and love our new car! We will definitely be taking our car back to Ferman Mazda for service. I would recommend Steven Stanley of Ferman Mazda to anyone looking for an honest, fair deal with great customer service to boot! More

Great and Fast Experience I have leased or purchased a number of cars, and this was by far the easiest time with the least amount of pain. Alan Houze, our sales consultant, wa I have leased or purchased a number of cars, and this was by far the easiest time with the least amount of pain. Alan Houze, our sales consultant, was very open throughout and was prepared for me when I came in to agree on a final price. I will highly recommend Alan and Ferman Mazda to others. More