Ferrari of San Francisco - Service Center

Service is great but Ferrari of San Francisco has always been great to us. This year we dealt with Matt and he did not call us back even after multiple voicemails and emai Ferrari of San Francisco has always been great to us. This year we dealt with Matt and he did not call us back even after multiple voicemails and emails and was late with delivery. We had to reach out to Oscar to find out about our car. It’s upsetting to have our consultant constantly changing. More

Very prompt response. Excellent service mindset. Liana pays attention to details. She also gives useful tips on ferrari maintenance. Would highly recommend her! Great service! pays attention to details. She also gives useful tips on ferrari maintenance. Would highly recommend her! Great service! More

I've been getting our 458 serviced here for a few years now, and have always been very satisfied with the service and very friendly and laid back staff. Liana is always on the ball with reminders about my now, and have always been very satisfied with the service and very friendly and laid back staff. Liana is always on the ball with reminders about my services and has been very flexible with my constantly changing schedule. More

Liana’s top priority is to ensure her customer’s satisfaction. She listens to and understands her customer’s needs and issues . She has excellent interpersonal and communication skills. Liana is al satisfaction. She listens to and understands her customer’s needs and issues . She has excellent interpersonal and communication skills. Liana is also able to explain to her customers any mechanical work done in easy-to-understand terms. She is sensitive to her customer’s schedules, and makes it very easy to schedule service visits. More

Liana is great! Been dealing with her for years. No problems or issues. Always got the car back as promised. Pleasure dealing with her. Highly recommended. problems or issues. Always got the car back as promised. Pleasure dealing with her. Highly recommended. More

Awesome service I'd like to take a moment to say thank you to team Ferrari Mill Valley. The dealership (sales and service) are very professional, courteous and are on I'd like to take a moment to say thank you to team Ferrari Mill Valley. The dealership (sales and service) are very professional, courteous and are on top of their game. We really appreciate the quick response and turn-around of the car and pick up and delivery. A very happy customer! More

Liana is outstanding! She is detailed and always communicating with schedule and information updates. She is a Great addition to the service team, I was very unhappy with the Ferrari of San Franci communicating with schedule and information updates. She is a Great addition to the service team, I was very unhappy with the Ferrari of San Francisco service prior to Liana. More

I have been using ferrari of San Francisco for over 10 years. Whether purchasing a vehicle or performing maintenance, the dealership and employees have been superb! years. Whether purchasing a vehicle or performing maintenance, the dealership and employees have been superb! More

I was extremely pleased with the service and the professionalism of my service Consultant Liana. My vehicle was serviced perfectly to my satisfaction. I would recommend them very highly. professionalism of my service Consultant Liana. My vehicle was serviced perfectly to my satisfaction. I would recommend them very highly. More

Led by Brad, Ferrari of SF really stepped up I had my car serviced with them 2x and was going to book a 3rd, but I was hesitant because of difficulties with Ferrari NA (who I could only reach aft I had my car serviced with them 2x and was going to book a 3rd, but I was hesitant because of difficulties with Ferrari NA (who I could only reach after a phone call into Italy and multiple emails) and its customer service. Specifically, Ferrari was balking at fixing a small leak in the roof seal because my warranty had technically expired mid-pandemic, when CA was on lock down and getting my car serviced was completely unrealistic. I expressed my frustration to Liana and she relayed it to Brad. Brad personally called me and convinced me to let Ferrari of SF try to remedy the issues. He went to bat for me with Ferrari NA and took personal responsibility in getting the service done correctly and in a timely manner. He kept me apprised each step of the way and - although unnecessary - explained the rationale and secured my approval for the even smallest charges (like a front end alignment). Brad also made sure that my car was perfect with seamless pick-up and delivery. In short, my experience with the dealership was the antithesis of what I received from the manufacturer: Ferrari of SF stepped up, took ownership of the issues, and did their absolute best to make things right. I will use them again for my next service, and strongly recommend that others do so as well. More