Findlay Toyota - Service Center

Very pleasant modern car place, waiting area is huge, snacks are available for purchase and plenty of seating area. snacks are available for purchase and plenty of seating area. More

The dealership tries to help the customer as they should do and they do a very good job. do and they do a very good job. More

Time period for service is excellent communication awesome Ethon plot is a wonderful person he is just awesome awesome Ethon plot is a wonderful person he is just awesome More

I brought our Rav4 in for a regular service and wheel alignment last week. Not only did the service take over three hours to complete, but it took 50 minutes to get the car after I was told it was ready alignment last week. Not only did the service take over three hours to complete, but it took 50 minutes to get the car after I was told it was ready and "I'm just waiting on the paperwork." Furthermore, while Findlay internally noted that the oil pan access panel was loose, this was not communicated to me verbally or in the paperwork I was given. Clearly no attempt to secure the panel was made, as it began dragging on the ground within days of the service. When the car was brought back to replace the panel, I was blamed for the issue rather than the shop taking responsibility for their negligence. We have bought our last two cars from this location and have had all of our services performed there; they will receive no further business from us. More

The oil change was fine and went just as expected. But there was one technician pushing hard for us to buy a new set of tires. It was off-putting. And to be honest, the guy was kind of a dick about it But there was one technician pushing hard for us to buy a new set of tires. It was off-putting. And to be honest, the guy was kind of a dick about it. It wasn't enough to make me take the car to Jiffy lube. I still believe a dealership can provide better service. But you need to back away from hight pressure sales pitches for things your customers don't actually need. Behavior like this is why so many people distrust and even hate car dealers. More

Was scheduled for an appointment. It was cancelled due to overbook. Not notified until I arrived at the dealership. Had a follow up appt and it too had to be rescheduled on the same It was cancelled due to overbook. Not notified until I arrived at the dealership. Had a follow up appt and it too had to be rescheduled on the same date due to staffing. Cars were washed in the past for service. Seems like this dealership is going down. I used to praise this dealership, not so more. Please call customers in advance if you know there is going to be a problem with scheduling. My appointment was late in the day, so there was plenty of time to get notified. More

Customer service is very good and my service guy is the best . I will always bring my Toyota there best . I will always bring my Toyota there More

David Ortiz helped me out and he was super cool to talk to and made the process simple. Thanks! to and made the process simple. Thanks! More

Knowleable and supportive and willing to help. Matt always goes above and beyond. Good technicians. Matt always goes above and beyond. Good technicians. More

Jordan was great but then the next day he had Kia Spence take care of my car and nothing was done she was rude and while I was trying to get information to her she was arguing on the phone with her boyfrien take care of my car and nothing was done she was rude and while I was trying to get information to her she was arguing on the phone with her boyfriend and told me I was being rude and nothing was done to my car until I complaint and then the next time they took care of everything cause Jordan came back More