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First Coast Auto Sales

Jacksonville, FL

5.0
214 Reviews
First Coast Auto Sales has been proudly serving the greater Jacksonville community for over 40 years. Our specialty is helping people re-establish or improve their current credit status with flexible in house financing on high quality late model cars and trucks. Every First Coast vehicle undergoes a rigorous 127 point inspection and service by our certified technicians before it is offered for sale . For peace of mind, every vehicle we sell comes with a free 3 month / 3200 mile limited powertrain warranty. Extended warranties are also available for a nominal fee. Our on site service department is open Monday through Friday.If your vehicle needs repairs and you're short on cash, we offer several payment plans designed help keep you on the road.
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1148 Cassat Ave

Jacksonville, FL

32205

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Showing 214 reviews

August 15, 2020

From the street dealership was very clean. Marlon (salesman) made me feel comfortable regarding my purchase. He was friendly and professional! Many different cars to choose from. Very happy I found m More

by Kay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig O'Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlon Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2020

Everyone was very outstanding including the one that is on Beaver Street I must say Bryant Walker Walker is the best I have ever met More

by Sharonscott70
Recommend Dealer
Yes
Employees Worked With
Craig O'Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Legree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlon Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2020

Definitely would recommend them. They did an awesome job all the way around from beginning to end and then some. Never felt more comfortableat in a dealership. Thank you Harold and Lonnie. More

by Tal73a
Recommend Dealer
Yes
Employees Worked With
Lonnie Legree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold Telfair
December 16, 2019

Great experience from start to finish My wife and I just purchased a 2009 Subaru Outback from First Coast last week. Our experience with First Coast was positive throughout the entire pro More

by Christopher and Sevgi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Guy Marvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Legree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

First Coast Auto Sales responded

Thanks Chris, Ditto you and your wife were a pleasure to deal with. Glad to hear your new campmobile made a flawless run back to Wisconsin. We look forward to seeing you guys again upon your return to sunny and warm Florida.

November 19, 2019

He made getting my vehicle quick and easy he is courteous and will knowledgeable and really helped me out I will definitely be getting my next vehicle here More

by James.pgomez2
Recommend Dealer
Yes
Employees Worked With
Lonnie Legree
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2019

Didn't even have the vehicle for 24hrs Purchased a vehicle from this place on a Saturday and by Sunday the engine was overheating. I reached out to the dealer and explained the issue. He se More

by TknAdvtgOf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Guy Marvin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2019 -

First Coast Auto Sales responded

The customer has misrepresented what happened. Unfortunately, shortly after purchasing a Jeep the upper radiator hose split. The split was 6 inches long causing a ton of steam and water loss. Rather than stopping and calling he continued to operate the vehicle. Ultimately, he sent me a photo of the dash showing the temperature pegged hot, check gauges warning message in the info display, the tachometer showing the engine running and the odometer. I responded within 60 seconds, even though it was Sunday afternoon, My response said, "Please turn it off. If it is that hot you will be damaging the motor. Is it leaking water?" The customer sent pictures showing water throughout the engine compartment and all over the grill and front bumper. We picked the vehicle up Monday morning and transported it to our service facility. It was immediately apparent that the hose had split and the customer chose to ignore the steam, water leak, gauge, warning message and chose to drive the vehicle to its death. What I sent the customer was a photo of the blown $25 hose, a copy of the picture of the odometer he sent me with the gauge pegged hot and a picture of the odometer when I received the vehicle. What the pictures showed was a major water leak which had to cause a ton of steam. Then his picture from Sunday afternoon shows him ignoring the gauge and warning message. My last picture showed him proof that he continued to drive miles further despite all the warnings to stop. Our warranty does not cover a customer who intentionally chooses to drive a vehicle until it burns up. In fact it expressly states in the very first exclusion, right next to the customer's initials, "Failure caused by misuse, modification, lack of fluids or overheating." are not covered. We have offered to help the customer fix the problem he caused. He has refused to accept responsibility.

October 21, 2019

Customer Service Guy took perfect care of me in my search for a car and got me approved with questionable credit with only a minimum down payment More

by Caleb5665
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Guy Marvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2019

A great place to buy a car! I can't say enough great things about 1st Coast Auto Sales on Cassat Ave. Ben and Zach were so pleasant and nice during my time there. Ben took care More

by DG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Mitts, Zack Belton
September 26, 2019

Untrustworthy They get you in a car then fail to comply with their own words/warranty and always have an excuse for not returning phone calls. Shady service tech's More

by MPressly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryan Walker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Bourgeois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Mitts
Nov 12, 2019 -

First Coast Auto Sales responded

Ms. Pressly's issue was resolved the day after she brought it to our attention at zero cost to her. She file this review BEFORE she made us aware of her concern. Hopefully, she is now satisfied and will reassess her experience.

September 23, 2019

Made my purchase enjoyable! Dealing with Ben & Zack was a pleasure! I hope to do business with them again real soon!!! There was no hassle, they made me feel welcome and comfor More

by Shelleyb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Mitts, Zack Belton
Sep 23, 2019 -

First Coast Auto Sales responded

Shelley, Thank you for the review!!!! Yes Communities bought a great truck. Thank you for the opportunity to earn your business.

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