First Hyundai

They screwed up my registration!!! for 6 months we had pay on a loan for car we couldn't drive!!! Finally had to get my tax money , and registration fees from them and go to RI DMV without an appointment pay on a loan for car we couldn't drive!!! Finally had to get my tax money , and registration fees from them and go to RI DMV without an appointment to straighten out thier mess. No compensation whatsoever including runner fees. Took 2 days at DMV. I am disabled because of bulging disks and Arthritis the pain was incredible. Avoid at all cost More

Poor service from sales staff to the prep team.We love Poor service from sales staff to the prep team. We love the car but are not at all happy with Mark the sales man who did nothing more than help fill Poor service from sales staff to the prep team. We love the car but are not at all happy with Mark the sales man who did nothing more than help fill out paperwork. Our experience with Mark can be summed up like this there was a car sold and Mark was nearby. Their prep team horrible car was not inspected when we came to pick car up,and the windshield must have been wiped with a greasy rag next day coming home from cape could not see out of windshield when we drove towards the sun.poor quality control poor salesmen, poor prep team which comes down to poor trading from poor management and poor ownership in my opinion along with my wife. In summary I recommend that you buy your car somewhere else More

Worst service on earth. The service team lack communication skills and transparency. I took my 2013 Hyundai Sonata in for a engine recall. I was ask to drop of my car on may 11 for service communication skills and transparency. I took my 2013 Hyundai Sonata in for a engine recall. I was ask to drop of my car on may 11 for service but I drop it of on may 7th a few days early and, up to now I have not gotten my car back it’s been well over 9 weeks since I gave them my car. They won’t give me a loaner, leaving me with the cost to find my own loaner. At the cost of $36 a day I spent well over $2,862. Mean while still making payments on the car. At this point what was the dam point of dropping of the car. I should have bought new Engine my self. Worst service I ever had. Never ever buying a car or letting this shameful dealership work on my car. More

Firstly, Lisa Anderson is nice and does try to help you. (She's one of their reps). May 4, I ask for my car's oil to be changed and to check a few things, general point inspections brakes etc. etc. I ask (She's one of their reps). May 4, I ask for my car's oil to be changed and to check a few things, general point inspections brakes etc. etc. I ask them to check the heating element in the seat. I also ask them about the buttons on the steering wheel not working and that my AC has stopped blowing cold air. Drop my car off, someone drives me home. So basically without my car from 8:30 to 2:30. Lisa calls and says, car's ready but we couldn't fix the rest of it because the mechanic left. She said there's a serious groove in your roter please come back. So I schedule for one week from that date. (Friday) Tuesday I am driving to work and my car is making VERY loud grinding noises, people are looking at me, I have to pull over to look at it to make sure nothing is falling off. I call and say the car feels unsafe, can you have someone look at it sooner. She says yes, not today obviously, but tomorrow yes. I have to rent a car. They do not have loaners. Wednesday, nothing, I call 3pm and on, no answer, the receptionist just "left" according to the workers there who clearly do not think highly of the receptionist. The manager quits during all of this. I can not get anyone on the phone. Lisa calls on Thursday and says I promise I have someone working on it, I am leaving at 1, but one of my coworkers knows your issue and will call you when its done and it'll be all set. No one calls. I am again, calling and calling and calling, NO answer. I even call the regular sales dept. and speak to "Deb" like four times. She's flabbergasted that no one is answering the phones in service either. Friday, I go by and pick up my car. The AC was supposed to be fixed and the heating element in the front two seats were supposed to be fixed. They were not. A employee comes out and says oh yeah, we put dye in it to see where the leak is and tries to show me how it all works. I don't at this point want a lesson in mechanics. I have spent 1692.00 on my car and the two main things I needed fixed (in 90+ degree weather) not fixed. I wear suits to work and I was showing up drenched, so I had to start wearing t shirts and shorts and then changing at work when I got there. Oh and they broke the button that tells you your gas mileage. Bring my car back AGAIN over a week later. Lisa calls at 4pm to tell me nothing was done on the car. I call to speak to the manager, they don't have one. Then I get stuck talking to another representative who laughs at me on the phone because I said I don't want to learn about why or how the car needs to be fixed, I want it to be fixed. I drive down there to speak to the owner, they refuse to get me the owner. Fine. Same guy who laughs at me on the phone takes my order and says "I'll hang it right here so I can keep an eye on it and get your situation and I'll call you" and gives me his card. Never calls. Been going back and forth, called corporate, started to get somewhere with them and then got assigned a cust. rep that "didn't know my situation" when she called me, so I told her maybe go look at the file then call your customers? I've worked in customer service for eons, I'd never. ever. ever. conduct myself this way. Worst part for them is I was a loyal Hyundai owner, I was going to purchase the palisade this Fall. Never. ever. ever. getting a Hyundai ever again. Oh, and when you call their main line, even today (July 8, 2021 ) it says they are closed because of covid. Come on. More

this is long overdue but i want to take the time to mention Chris Young is the best! always friendly remembers you every time you go in for services treats you like family very honest super easy to wor mention Chris Young is the best! always friendly remembers you every time you go in for services treats you like family very honest super easy to work with! More

I am always surprised by a salesman that knows a car better than Ii do Dave Sacco made the experience unique and easy the Best! better than Ii do Dave Sacco made the experience unique and easy the Best! More

Marcus was truly what a customer wants from a sales associate. This was my 2nd time with Marcus. I am from New Hampshire and he makes the trip worthwhile. He is a great listener ,knowledgeable and frie associate. This was my 2nd time with Marcus. I am from New Hampshire and he makes the trip worthwhile. He is a great listener ,knowledgeable and friendly. I will let my friends and relatives know to see Marcus. He was a breath of fresh air. Id you are looking for a vehicle you need to call or ask for Marcus. Marcus even delivered the vehicle to New Hampshire. First Hyundai truly has a gem. First Hyundai beat all pricing from my area. More

Dealership was awesome. Nice staff and super easy to work with. Everyone was really friendly and knowledgeable, I felt comfortable that I was going to get the best car to fit my needs. Dave Sacco is awesome with. Everyone was really friendly and knowledgeable, I felt comfortable that I was going to get the best car to fit my needs. Dave Sacco is awesome I would recommend him to anyone!! More

Salesman boasted that I should “try” going to Hyundai or post an online review ,one day after selling me the car. So here it is. Really bad customer service. Do not buy from this dealership. If you value post an online review ,one day after selling me the car. So here it is. Really bad customer service. Do not buy from this dealership. If you value being at loggerheads with management and sales for the duration of car sale and beyond go right ahead. Think beyond just the sale, if your new car has issues will they have your back? They have severe Non-Transparency issues. Heres some tactics we faced: a)Salesman sent a fellow salesman masquerading as manager when I wanted to speak to them. b)Salesman was consistently rude to three separate individuals who visited the dealership with me as per their experience. c)Staying an entire day to have your new car issues looked at while salesmen give you the runaround and make sales while you wait. d)Management denying issues with a new car while service department confirmed them. (after staying entire day) e) I was not allowed to meet the sales manager to make my case about issues with the new car and treated poorly by sales staff to leave. More