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Five Star Chevrolet

Carrollton, TX

4.9
1,288 Reviews
Sam Pack's Five Star Chevrolet in Carrollton, TX is the fastest growing Chevrolet dealer in the DFW area! The dealership employs approximately 80 local sales, service and administrative personnel. Sam Pack purchased the dealership in 2014 and the dealership has shown significant growth each and every year since. We are currently in the process of opening a brand new Chevrolet dealership across the highway; the new store should be opening its doors in spring of 2017.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,288 reviews

July 04, 2020

My Trax was recently in the shop for engine problem and other mechanical problems, and the mechanic did a great job on the repairing; it drives like new now and the A/C is working great. Amanda was my serv More

by ZR1fan
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2020 -

Five Star Chevrolet responded

Hello ZR1fan! Your driving comfort and safety are a priority at Five Star Chevrolet. Amanda, Rosa, and I are available at 972-389-6700 to continue sharing our automotive advice. Please stay in touch. We will be ready to help. Thank you, Joe Marchbanks, Service Director

July 02, 2020

My salesman was professional with no pressure! The Service team is helpful and knowledgable. The Finance guy Tino needs a lesson in customer relations and who it takes to pay his salary! More

by txcbhard9
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edo was my salesman He gets a 6 star reviee, Michael Leatherwood, Tino Ramos
Jul 06, 2020 -

Five Star Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Five Star Chevrolet and we hope to see you again.

July 01, 2020

Easy process found the car I wanted. Application online answer within an hour. James Cassels got us the vehicle we were after and Joe Downs got us delivered. Chris Fitter made the finance visit a breeze. T More

by slbanks10
Recommend Dealer
Yes
Employees Worked With
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Downs
Jul 02, 2020 -

Five Star Chevrolet responded

Congratulations on your new Chevrolet, slbanks10! Thank you for recognizing the efforts of our sales team and please know that customer care continues any time you have vehicle questions. Reach out to Joe, James, or me at 972-389-6700. Knowing you are fully enjoying your ride is the intent. Please stay in touch. Take Care, Michael Leatherwood, Customer Relations Manager

June 30, 2020

First time here i am really happy with the time that took to have it ready be back for sure i really recomend this dealership More

by juansauceda69
Recommend Dealer
Yes
Employees Worked With
Humberto Luna
Jul 01, 2020 -

Five Star Chevrolet responded

Welcome to Five Star Chevrolet, juansauceda69! We appreciate your feedback regarding your visit to our service center. Please do not hesitate to contact us at 972-389-6700 when you need additional care for your vehicle. We are here to help. Thank you, Joe Marchbanks, Service Director

June 27, 2020

Amazing Experience, employees care of your vehicle likes it their own. I was out less than an hour with an oil change, tire rotation, filter changed & washed and vacuumed .. Everyone tech, mechanics an More

by iZniz
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Humberto Luna
Jun 29, 2020 -

Five Star Chevrolet responded

Hello iZniz! Thank you for rating your visit to the service center at Five Star Chevrolet. Our service team wants to make sure you are fully informed and comfortable with the care of your vehicle. Please reach out to us anytime at 972-389-6700. Your safety is our priority. Thanks again, Joe Marchbanks, Service Director

June 27, 2020

Everyone at Five Star was very inviting, buyer oriented, and easy to work with. Great customer service, detail oriented, and sent me home in the vehicle I wanted for a great price. Definitely would reccomen More

by Zachery
Recommend Dealer
Yes
Employees Worked With
Christopher Fitter, Michael Leatherwood, Yulian Equihua
Jun 29, 2020 -

Five Star Chevrolet responded

Congratulations, Zachery, on your new Chevrolet! We are excited you chose to shop at Five Star Chevrolet and we want to make certain this is your best driving experience. Yulian and I are available for your questions at 972-389-6700. Thank you for taking the time to share your feedback. We look forward to helping you again. Take Care, Michael Leatherwood, Customer Relations Manager

June 26, 2020

Always great service and attention to detail. Dropped my truck off for oil change and a little tire rotation. Very well done Amanda. Got me in and out! Joe Marchbanks and Team always impress! More

by Seanojohnson
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Marchbanks
Jun 27, 2020 -

Five Star Chevrolet responded

Hello Seanojohnson, Thank you for your commitment to the service team at Five Star Chevrolet. Amanda and I would like to continue sharing our automotive care knowledge. Please reach out to either of us at 972-389-6700. We look forward to keeping you safe and comfortable during your drive time. Take Care, Joe Marchbanks, Service Director

June 23, 2020

best place to get you car check, they told me what was wrong with my truck and fixt it, it was faster they cleaned good this time More

by villabb1
Recommend Dealer
Yes
Employees Worked With
Humberto Luna
Jun 24, 2020 -

Five Star Chevrolet responded

Thank you, villabb1, for taking the time to rate your visit to Five Star Chevrolet. Your comfort and safety is a priority when you visit us. Humberto and I are available at 972-389-6700 to continue helping with your truck care concerns. We look forward to seeing you at our service center again. Take Care, Joe Marchbanks, Service Director

Jun 26, 2020 -

Five Star Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 22, 2020

Team was very friendly, dealership and service area very clean and the service very fast. I will return for all my service needs. Thank you. More

by jkm
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2020 -

Five Star Chevrolet responded

Thank you, jkm, for rating your visit to Five Star Chevrolet. Your vehicle's maintenance is a priority and we are happy to have the opportunity to provide its care. Please let Amanda or me know when you have questions at 972-389-6700. We are here to share our automotive advice. Take Care, Joe Marchbanks, Service Director

June 21, 2020

Well, some of the car are very expensive but they will make the possible for you to help you to get the best car for you. Some of the car are cheaper and very good car you can drive without any problem. T More

by Arly Valle
Recommend Dealer
Yes
Employees Worked With
Cecilio Santos, Yulian Equihua, Tino Ramos
Jun 22, 2020 -

Five Star Chevrolet responded

Hello Arly, Thank you for your comments regarding your visit to Five Star Chevrolet. We understand your time is valuable and we apologize for the time needed during financing. We hope to have the opportunity to invite you back to our dealership when you have additional vehicle needs. Please stay in touch with me at 972-389-6700 or mleatherwood@sampack.com. I will do my best to expedite your visit. Best Regards, Michael Leatherwood, Customer Relations Manager

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