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Five Star Chevrolet

Carrollton, TX

4.9
1,285 Reviews
Sam Pack's Five Star Chevrolet in Carrollton, TX is the fastest growing Chevrolet dealer in the DFW area! The dealership employs approximately 80 local sales, service and administrative personnel. Sam Pack purchased the dealership in 2014 and the dealership has shown significant growth each and every year since. We are currently in the process of opening a brand new Chevrolet dealership across the highway; the new store should be opening its doors in spring of 2017.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,285 reviews

July 25, 2020

Worst experience I ever had in a dealer. I went there yesterday to look at the red stingray I called about just to get told I couldn’t test drive it. I was ready to buy, even took a friend to help drive More

by Ramiro13
Recommend Dealer
No
Employees Worked With
Jomar
Jul 27, 2020 -

Five Star Chevrolet responded

Mr. Fernandez, Thank you for taking the time to leave a review. While we never like to receive negative feedback it is necessary to always listen to what our customers are telling us. I am sorry we failed to meet your expectations this past Saturday when you visited our dealership. Unfortunately, we were unable to allow you to test drive the Corvette you were interested in. Our policy when test-driving a vehicle requires that the person have a valid driver's license. This is due to it being a State of Texas requirement to drive on public roads. It also is an issue with our business insurance regarding liability coverage and protection of you Mr. Fernandez should there be a collision on the test drive. Please try to understand, we want to help you any way we can. Feel free to give me a call at 972-404-6218 or email me at mleatherwood@sampack.com should you want to discuss your situation further. Michael Leatherwood Community Relations Manager

Jul 27, 2020 -

Ramiro13 responded

Mr. Leatherwood I was told the car needed to be “detailed and can’t be moved, I can remote start it but that’s it” not because of my recently expired license. I had a valid driver with me that could of test drove it or even your sales rep could of drove it. If someone would of told me that to begin with I would’ve totally understand. I came ready to buy, with payment in hand and a second driver. Again very sad, I don’t like to waste my time or anyone else’s. There’s nothing you can do to help me, but I believe it would be in your best interest to have managers that can better suit your customers.

July 24, 2020

Five Star Chevrolet is the greatest dealership. From sales to service you cannot beat Five Star! Always exceptional service, employees and the facility is so beautiful! More

by PJY
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2020 -

Five Star Chevrolet responded

PJY, We are excited to call you our loyal customer at Five Star Chevrolet. Serving you with proper customer and vehicle care is our #1 goal. Please stay in touch with our service team at 972-389-6700. We are always happy to hear from you. Thank you, Joe Marchbanks, Service Director

July 23, 2020

Came in to look at Used 2017 Chevy Silverado. Glad we worked with Lloyd, he was kind, courteous and professional. Love the new car. Thanks! More

by Landerconstruction
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Five Star Chevrolet responded

Thank you, Landerconstruction, for stopping by Five Star Chevrolet. Customer care continues after the sale and Lloyd and I welcome your truck care questions at 972-389-6700. You are a valued customer and we look forward to serving you again. Best Regards, Michael Leatherwood, Customer Relations Manager

July 22, 2020

Could not have asked for better service beginning to end. Everyone made sure to go out of their way to insure we were completely taken care of. More

by Bstewart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Humberto Luna
Jul 23, 2020 -

Five Star Chevrolet responded

Thank you for choosing the service center at Five Star Chevrolet, Bstewart! Keeping you safe and comfortable during your drive time is a necessity and we are happy to help. We look forward to answering any additional care concerns at 972-389-6700. Please stay safe and in touch. Take Care, Joe Marchbanks, Service Director

July 16, 2020

Five Star Chevrolet is the best dealership I've had the pleasure to work with. Their service department is second to none. I would highly recommend them. More

by Ric
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Crummen - Technician, Joe Marchbanks
Jul 17, 2020 -

Five Star Chevrolet responded

Thank you, Ric, for your recommendation of Five Star Chevrolet. You are a valued customer and we want to make certain you are safe and your vehicle runs smoothly. Call us anytime at 972-389-6700. We are here to help. Best Regards, Joe Marchbanks, Service Director

Jul 17, 2020 -

Five Star Chevrolet responded

Hello, we really appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

July 12, 2020

Alan Brown and Yulian Equihua really made things right and made our experience great. So pleased with our new family vehicle! It has everything we want and then some! More

by annierivera2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yulian Equihua
Jul 12, 2020 -

Five Star Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Five Star Chevrolet

July 11, 2020

I have never financed a car. This was my first experience with this and it was very professional. The staff was caring, honest and informative. I was treated like a queen by all the people that I encountered More

by Mariescleaningplus
Recommend Dealer
Yes
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Kellough, Michael Leatherwood, Karina Najera
Jul 12, 2020 -

Five Star Chevrolet responded

We appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 04, 2020

My Trax was recently in the shop for engine problem and other mechanical problems, and the mechanic did a great job on the repairing; it drives like new now and the A/C is working great. Amanda was my serv More

by ZR1fan
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2020 -

Five Star Chevrolet responded

Hello ZR1fan! Your driving comfort and safety are a priority at Five Star Chevrolet. Amanda, Rosa, and I are available at 972-389-6700 to continue sharing our automotive advice. Please stay in touch. We will be ready to help. Thank you, Joe Marchbanks, Service Director

July 02, 2020

My salesman was professional with no pressure! The Service team is helpful and knowledgable. The Finance guy Tino needs a lesson in customer relations and who it takes to pay his salary! More

by txcbhard9
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edo was my salesman He gets a 6 star reviee, Michael Leatherwood, Tino Ramos
Jul 06, 2020 -

Five Star Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Five Star Chevrolet and we hope to see you again.

July 01, 2020

Easy process found the car I wanted. Application online answer within an hour. James Cassels got us the vehicle we were after and Joe Downs got us delivered. Chris Fitter made the finance visit a breeze. T More

by slbanks10
Recommend Dealer
Yes
Employees Worked With
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Downs
Jul 02, 2020 -

Five Star Chevrolet responded

Congratulations on your new Chevrolet, slbanks10! Thank you for recognizing the efforts of our sales team and please know that customer care continues any time you have vehicle questions. Reach out to Joe, James, or me at 972-389-6700. Knowing you are fully enjoying your ride is the intent. Please stay in touch. Take Care, Michael Leatherwood, Customer Relations Manager

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