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Five Star Ford
North Richland Hills, TX
8,718 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,718 reviews
January 20, 2026
Alfred and Carlos are amazing to buy from. They are very knowledgeable and helpful. They care about your time and needs. They are very knowledgeable and helpful. They care about your time and needs. More
by Pcgonzales07
January 20, 2026
Great dealership, wide selection of used and new vehicles per my needs and good customer service per my needs and good customer service More
by tristangeorge16
Employees Worked With
January 20, 2026
Great, very detailed, friendly easy to work with. Answered all our questions and worked within our set parameters for the truck we were looking for Answered all our questions and worked within our set parameters for the truck we were looking for More
by tristangeorge16
Employees Worked With
January 18, 2026
Alfred was an absolute pleasure! He was very helpful, answered all of our questions, and made us feel comfortable through the entire process of purchasing our new Ford. Everyone at t He was very helpful, answered all of our questions, and made us feel comfortable through the entire process of purchasing our new Ford. Everyone at the facility was so nice and welcoming. We would recommend others to consider them when making a purchase. More
by Stephanie G
January 17, 2026
Lewis was VERY good to deal with we worked through a couple of options between new and used vehicles . Spiraled in on one and the through a comedy of errors it was not available. I searched other 5 Star couple of options between new and used vehicles . Spiraled in on one and the through a comedy of errors it was not available. I searched other 5 Star lots and found one I wanted. Lewis went and got it that day. We took possession that evening. Chris in Finance was fast, efficient and SMART about the transaction. Customized it to our liking. More
by kevin.leckey
January 11, 2026
The dealership is good. They are straightforward. They do a good job being fair with their prices and inventory. They are straightforward. They do a good job being fair with their prices and inventory. More
by yyakir
January 10, 2026
Alfred, and David in finance were knowledgeable, professional, and really nice. Thanks so much! I love my new Ford Escape! professional, and really nice. Thanks so much! I love my new Ford Escape! More
by blakesterrocks
January 06, 2026
Honestly, this was the easiest and best car purchase I’ve ever had. No upselling, no tricks, no back-and-forth negotiations. Just clear communication, fast process, and total honesty. Darrin was amazing to w ever had. No upselling, no tricks, no back-and-forth negotiations. Just clear communication, fast process, and total honesty. Darrin was amazing to work with — I’d recommend him to anyone without hesitation. More
by Armen
Employees Worked With
January 03, 2026
I have been dealing with Five Star Ford for the past 5 years and will continue to buy all my vehicles from here. years and will continue to buy all my vehicles from here. More
by robert157560
January 03, 2026
Fast and efficient. Everyone was super nice and friendly. They kept making sure that we were being taken care of. Everyone was super nice and friendly. They kept making sure that we were being taken care of. More
by abbiethumudo
Employees Worked With
