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Five Star Ford
North Richland Hills, TX
8,659 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,659 reviews
September 12, 2025
Mr. Bass was exceptional helping me with this transaction. Very happy with my purchase and would recommend five star ford to my family and friends. transaction. Very happy with my purchase and would recommend five star ford to my family and friends. More
by Paul
September 12, 2025
AlFred went above and beyond in helping us find the perfect family car. His dedication, patience, and expertise made the whole process smooth and stress-free. He’s truly the best – we couldn’t be happi perfect family car. His dedication, patience, and expertise made the whole process smooth and stress-free. He’s truly the best – we couldn’t be happier! More
by Queen
Employees Worked With
September 10, 2025
Lewis is a good man ! 1st time in a car dealership since 2004. He made the process of leasing seamless. No pressure, informative,friendly, professional. The process took 1st time in a car dealership since 2004. He made the process of leasing seamless. No pressure, informative,friendly, professional. The process took less than 2 hours. More
by Maryallor67
Employees Worked With
September 07, 2025
Alfred gave me a great deal with the truck and made sure I was happy! Great guy! I was happy! Great guy! More
by luis.venzorburrola
September 06, 2025
Alfred and his teammate Mel did a fantastic job, from start to finish. You are now my favorite dealership ever. Sewell aint got nuthin on 5 Star!! If possible, please give them a raise, they are worth it start to finish. You are now my favorite dealership ever. Sewell aint got nuthin on 5 Star!! If possible, please give them a raise, they are worth it. And David in the closing office, he is top shelf. We are all best friends now. I will refer you every chance I get, thanks for the great deal on my new King Ranch!! More
by SuperKeith
September 05, 2025
We had an amazing experience with Emmanuel, he was super friendly, patient, and really went out of their way to help us. Made the whole process easy and stress-free. Highly recommend! friendly, patient, and really went out of their way to help us. Made the whole process easy and stress-free. Highly recommend! More
by ana & guillermo
Employees Worked With
September 04, 2025
The process of buying my new to me Truck was Great. Lewis and Tyler answered all my questions. the length of time spent at the dealership was normal. Lewis and Tyler answered all my questions. the length of time spent at the dealership was normal. More
by ehlersad
September 04, 2025
Wow, on the surface this dealership looks like many other in the metroplex, the staff here sets them apart from all the other dealerships I have worked with. in the metroplex, the staff here sets them apart from all the other dealerships I have worked with. More
by Dfwplaneguy
September 03, 2025
Everyone was very very helpful! I would recommend Five Star Ford to anyone in need of wheels! I would recommend Five Star Ford to anyone in need of wheels! More
by gonzaleschris570
September 02, 2025
I’ve probably bought trucks from Rick Dike for over 30 years at different locations he’s always treated me look and made sure I was happy with my purchase that’s why I allways come back to five star Tha years at different locations he’s always treated me look and made sure I was happy with my purchase that’s why I allways come back to five star Thanks Rick More
by Kctarich
