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Five Star Ford
North Richland Hills, TX
8,753 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,753 reviews
April 01, 2026
Little bit of back and forth during the negotiation. ..but everything came together and it was a great experience. Thank you Mr. Bass for getting everything all together. ..but everything came together and it was a great experience. Thank you Mr. Bass for getting everything all together. More
by Erik
Employees Worked With
April 01, 2026
I would give Brieanna Lopez all the credit. She was a fantastic sales lady. After driving 4 hours to the dealership Brieanna made a better deal ! Walked away in a brand new instead of a used 20 She was a fantastic sales lady. After driving 4 hours to the dealership Brieanna made a better deal ! Walked away in a brand new instead of a used 2023 for a better deal! Now how the deal worked out was not ideal. We came to look at something else and it was a lot of back and forth it was at another location then it sold. But her quick response to get another explorer of a much better deal was what sold us on buying a car from her instead of walking away. We didn’t originally start with her as the salesman we were talking to but she was able to sell the deal. More
by Kailah Brooks
April 01, 2026
Everyone was kind professional and so courteous. Truly a great experience and I love my Bronco Truly a great experience and I love my Bronco More
by marilyn.garretson
April 01, 2026
Was shopping online for a new company vehicle. I was blown away with the selection and pricing they had. No silly business, what they had online was in fact what they offered. I was blown away with the selection and pricing they had. No silly business, what they had online was in fact what they offered. More
by Angel.moreno297
Employees Worked With
March 31, 2026
Great service, stayed late with me helping me look at different vehicles in my budget and let me do a test drive late! Will be the first place I go to for my next vehicle! different vehicles in my budget and let me do a test drive late! Will be the first place I go to for my next vehicle! More
by Reid.jones2215
Employees Worked With
March 30, 2026
I can’t express enough how great of an experience I had with Mr. Alfred. He was so personable and met all of my NEEDS. He worked his magic and made it happen for my family and I. Thank you Alfred. You are with Mr. Alfred. He was so personable and met all of my NEEDS. He worked his magic and made it happen for my family and I. Thank you Alfred. You are the man! I will be forever grateful. PS: my dad has gotten 6 cars, my nana 1, and my brother 1 all from Alfred! More
by Ryanb.branscome
March 21, 2026
Wanted me to do a credit check first. I just wanted an out the door price I just wanted an out the door price More
by cw.robe
Employees Worked With
March 16, 2026
Had a great buying experience. Carlos was very easy to work with and had great communication. Carlos was very easy to work with and had great communication. More
by derekbrenstuhl
March 14, 2026
Very nice people, they treat customers like they are special. Great doing business with this dealership and the entire team. special. Great doing business with this dealership and the entire team. More
by brooksmk
March 13, 2026
This dealership is the best in DFW and it’s not even close. The sales rep Tyler was professional and made the car buying process a breeze for my finance and I walked out with two new vehicles. I would h close. The sales rep Tyler was professional and made the car buying process a breeze for my finance and I walked out with two new vehicles. I would highly recommend! More
by Stanton Turley
Employees Worked With
