Five Star Ford

Friendly but time consuming. Friendly but time consuming for the service i needed, which was to have a key made and programmed. I was recognized and greeted before I even made the Friendly but time consuming for the service i needed, which was to have a key made and programmed. I was recognized and greeted before I even made the door and John was very helpful and up front with his price and time estimate. As there was no work done to the vehicle I cannot speak to that. More

SERVICE REVIEW - JAC REVIEW I took my 2010 Mercury Mariner in for a safety inspection routine service on 7/25/2017. IT WAS SERVICE FOR THE 82,500 MILE CHECK. My service advi I took my 2010 Mercury Mariner in for a safety inspection routine service on 7/25/2017. IT WAS SERVICE FOR THE 82,500 MILE CHECK. My service adviser is Abigail peal, my adviser for almost a year and I have had two cars serviced routinely during that time. She is great, very professional and knowledgeable. She is very pleasant, courteous and professional. Most importantly, The service is always done right and completely. The service technicians, I have met, are always knowledgeable, professional and polite. The office personnel and cashiers are great as well. all these people give the service department a great atmosphere for getting your car taken care of. They are all so pleasant every time. I am a dedicated and loyal customer of Five Star Ford in North Richland Hills, TX. This is mainly because of the people in the service department and MS Peal. Keep up the great work. A very pleased customer J Caudle More

Five Star Ford Greatness We had an excellent experience with Five Star Ford regarding review, selection and purchase of our vehicle. As such, we know it is only right to expe We had an excellent experience with Five Star Ford regarding review, selection and purchase of our vehicle. As such, we know it is only right to expect the same for our entire ownership experience of this vehicle. Wes Rippy More

My first Ford will not be my last. Bottom line up front, I could not have imagined a better purchasing experience. To say I wasn't exactly looking forward to the whole car buying o Bottom line up front, I could not have imagined a better purchasing experience. To say I wasn't exactly looking forward to the whole car buying ordeal is an understatement. My family and I were in an accident in May that totaled my new SUV. After months of dealing with third party insurance and finally settling through my own, I was exhausted and dreading having to buy another vehicle. After doing some research and shopping around, we ended up finding the truck we wanted as a replacement vehicle online at Five Star Ford. Knowing nothing about this dealership, I called the number online and hoped for the best. And I'm so glad I did, because the best is exactly what I got. David Deger answered my call, delivered our truck, and provided the easiest, most pleasant experience one could hope for. He was kind, sincere, and easy-going, all while making a deal that was straight forward and hassle free. After the past couple of months I'd had, his kindness and professionalism went further than he could've known. Which brings me here- I'm telling every one I can that Five Star Ford and David Deger set the bar for the car buying experience. They can't be beat, and David Deger is the unicorn of car salesman as far as I'm concerned. As long as he is there, he's my guy. More

Totally Awesome, my 3rd Ford,!! Sandoval family. We came in to see about trading my Ford Escape for newer models. Having dealings with Mr William May in the pass he called to let us know of some of t We came in to see about trading my Ford Escape for newer models. Having dealings with Mr William May in the pass he called to let us know of some of the great deals they have on the 2017 models. We wanted to keep a reasonable payment amount. He knew what we needed and he did an awesome job to meet our needs, he is very curious and will go above his means to help you out. Thank you Mr William May for looking out for your customers. God Bless you... More

Very pleased The reason I went back to Five Star Ford was Justin Allerheiligen, Justin is great to work with he has always been professional, courteous and knowing The reason I went back to Five Star Ford was Justin Allerheiligen, Justin is great to work with he has always been professional, courteous and knowing his customer needs. This time around I bought two brand new vehicles from him. I highly recommend Justin and Five Star Ford. I also want to say that Joe Vazquez was also very professional and help us wrap up the deal quickly, More

Very quick oil change and tire rotation Five Star Service is a big and busy operation. They have a lot of service advisers and process a lot of customers. I came in for an oil change and t Five Star Service is a big and busy operation. They have a lot of service advisers and process a lot of customers. I came in for an oil change and tire rotation for my F250 Diesel. The completed the work in about two hours, faster than estimated. They offer shuttle service (which is great) which I have used before, but not on this occasion. My only gripe is that there system does not handle coupons well. The receipt itemizes the work and pricing based on standard work performance. It is impossible to see how the final price actually ties to the coupon. In other words, you don't see the coupon price plus tax. You are left to perform your own mental math to try to validate that what you pay makes sense based on the coupon. One other nit...the technician who completed the tire rotation did not re-adjust the tire pressure after the rotation. My truck calls for the front and back tires to be at different pressures. So, when rotated, they need to be adjusted. I did it...no big deal. More

Awesome Very helpful and productive experience buying our new car. Melvin Seibel our sales guy was great even finding our exact match in Houston and going to Very helpful and productive experience buying our new car. Melvin Seibel our sales guy was great even finding our exact match in Houston and going to get it for us. Joe Vazquez our finance guy was well prepared and thorough he had all our our packet ready to go when we arrived for delivery. Overall great experience buying our 3rd new car from 5 star Ford. More

Very pleased. Rick was great to work with and very helpful. He handled my deal quickly and professionally. I highly recommend him and the folks at Five Star Ford. Rick was great to work with and very helpful. He handled my deal quickly and professionally. I highly recommend him and the folks at Five Star Ford. More

Painless, professional and fast. Going to dealerships are usually a beating. After inquiring about a truck online we showed up and. Melvin pulled the truck up for us and told us to ta Going to dealerships are usually a beating. After inquiring about a truck online we showed up and. Melvin pulled the truck up for us and told us to take as long as we want. I was impressed by him letting us test drive by ourselves and not rushing us. After the test drive we still weren't pressured like most salesman do. Carlton helped us make a deal. It was quickest and painless car buying experience I've had. More