I had an awesome experience buying my new car. Nick and Mel were both very friendly and very helpful. They both listened to me and what I wanted and found the perfect car for me. The whole process went very smoothly! I highly recommend Five Star Ford as well as Mel and Nick.
I found the perfect car on line Saturday morning at 8:15 am, I drove off the lot, in that car at 1:45 that afternoon! I inquired if the car was still available and promptly heard back from Mel Seibel at 8:30 am with information about the car and that it was still available. We were coming from the other side of Dallas and Mel assured me he had the keys in hand and the car would be there when we arrived. I let Mel know I was not a fan of spending the day in the dealership and he sent me info to fill out prior to arrival to expedite the sale. After the test drive Mel got us over to see Mr. Bubba who was very helpful in securing a great interest rate for the loan and getting us out the door.
Overall the best experience in purchasing a car that we have had in a very long time - we will definitely be back and am happy to recommend Mel and Mr. Bubba @ Five Star Ford in North Richland Hills to family and friends
"Melvin Seibel - Five Star Ford - NRH, TX."
I have purchased a number of vehicles over the years, but have never had a better experience than dealing with Five Star Ford. Although in another industry, I have been in Sales for over 17 years, however, have never met a more dedicated and caring salesman before Melvin Seibel. Truly made the process seamless for me and I am a pretty difficult person, I assure you. He went above and beyond to get me in the perfect car at a great price.
I will absolutely recommend this man and this dealership to anyone searching for value and professionalism while purchasing your next vehicle.
I really appreciate your efforts, Mel! (and Kelly Blackwell)
Customer for life,
Mr Seibel was very helpful in locating the specific vehicle I was looking for. I have purchased my last 3 vehicles from Mel and will be sure to contact him for any further needs. David Welch also made the financing portion vert easy to go thru.
This was the most pleasant and painless car buying experience I have ever had. Mel and Carlton had me in and out of the dealership in record time!
"Amazing Customer Service "
Everyone that I talked to was extremely inviting! They answered any and all questions I had and treated me like family. I couldn’t be more happy with the vehicle they helped me find and the process to buy the vehicle was stress free. I will always recommend 5 Star Ford and Melvin Seibel to my friends and family for years to come!
My sales experience started with Melvin Seibel. He is excellent, knows his product and how to please a customer. After I decided on the configuration of an F150 Platinum, Melvin found one in Oklahoma and arranged to have it brought to 5 Star the next day. He had the windows tinted and it was ready the next day for me to pickup.
Melvin set me up with Tut Edwards for closing. Tut is a joy to work with. Arranging financing could not have been easier. With clear explanations of options decisions were easily made. Form printing and signatures progressed with light hearted banter and over as quickly as possible.
I have bought several vehicles from this dealership over the last 17 years. It has always been an excellent experience. I started with Joshua Fichter as my salesman and even though he has deservedly moved up in the dealership is still friendly and available to help when needed.
From top to bottom this dealership has assembled a fine, dedicated and caring team to care for the customer.
"MEL SIEBEL IS AWESOME"
AS SOON AS YOU WALK IN THE DOOR, SOMEONE IS THERE TO ASSIST YOU. WE HAVE BOUGHT 4 VEHICLES IN THE LAST 8 YEARS ALL FROM MEL @ FIVE STAR. WE CONTINUE TO GO BACK BECAUSE OF THE GREAT PERSONAL CUSTOMER SERVICE HE PROVIDES.
"Amazing salesman, made my experience quick and simple! "
Melvin went above and beyond to make my experience as easy, quick and simple as possible. He's very friendly and definitely the man I'll see again if I need to. I will definitely be referring friends and coworkers to see him!
"Third Ford from Five Star Ford"
I just purchased a new 2018 F150 from Five Star in NRH Texas. This is my third F150 from them in the past 12 years. Mel in sales was did a great job of helping me find the right vehicle for my needs then worked to get a me a good price and made sure I got all the incentives that were available. Tut in Finance department was very professional and got all the paperwork completed quickly. I traded in 2010 F150 and they gave me a fair value for it.