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Five Star Ford
North Richland Hills, TX
8,705 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,705 reviews
March 27, 2024
We had a great experience! Alfred goes above and beyond. He made us laugh several times and we could tell he really cares about his customers! Highly recommend him!!! Alfred goes above and beyond. He made us laugh several times and we could tell he really cares about his customers! Highly recommend him!!! More
by jennrivas
March 26, 2024
Five Star did exactly what they said they would, even after an issue was found with a new vehicle. after an issue was found with a new vehicle. More
by Stuart Royal
Employees Worked With
March 26, 2024
Alfred is the man you want to talk to. He’ll take care of you. He’ll take care of you. More
by Muenzbergc
March 22, 2024
David Hill was VERY helpful in getting my extended warranty activated. He made sure I fully understood all the detailss. warranty activated. He made sure I fully understood all the detailss. More
by JOHNJOYSYL
Employees Worked With
Other Employees :
Steve Miller in the parts department has ALWAYS been an 'above and beyond'parts professional whenever I have a need for parts. I have been dealing with Steve for over 15 years now.. , Bobby Zelt, Graciela Guerrero
March 20, 2024
Did a very good I have bought several cars from Alfred and as always he takes care of his customers and as always he takes care of his customers More
by Garyrussell1963
Employees Worked With
March 19, 2024
Dealership was great to work with. Told them where I wanted my payment and they got it pretty close to where I wanted it. Got a great truck too!!! Told them where I wanted my payment and they got it pretty close to where I wanted it. Got a great truck too!!! More
by Yellowjeep0170
Employees Worked With
March 16, 2024
Alfred is an excellent salesman and made us feel comfortable and welcomed. We decided to explore Ford in Grapevine and that was a huge mistake. We left Ford Grapevine immediately to purchase our For comfortable and welcomed. We decided to explore Ford in Grapevine and that was a huge mistake. We left Ford Grapevine immediately to purchase our Ford Maverick with Alfred at 5 Star Ford. Thank you to Alfred and the team! More
by Maylidy10
Employees Worked With
March 15, 2024
Brieanna Lopez was very helpful and nice throughout the whole process of getting my first new vehicle! She made everything easy! whole process of getting my first new vehicle! She made everything easy! More
by gmayra045
March 15, 2024
We have bought 3 cars from this dealership in the past 2 years and they have always treated us fairly. Our salesperson every time has been Brieanna and she is the best in the biz! years and they have always treated us fairly. Our salesperson every time has been Brieanna and she is the best in the biz! More
by jamesvideopro
Employees Worked With
March 15, 2024
Brieanna and Mark have been very patient and so helpful throughout this purchase! Very grateful for your team's support on this! throughout this purchase! Very grateful for your team's support on this! More
by Britney
