Five Star Ford

Love the experience from A to Z By far this is the best car buying experience we ever had, Thanks to Bob Nemri for his outstanding service through the whole process , He made us feel By far this is the best car buying experience we ever had, Thanks to Bob Nemri for his outstanding service through the whole process , He made us feel at home , Mr. Nemri you earned our trust and we will be a customer for life, Thank you for your warmness and your sweet demeanor which is very hard to find at a car dealership, Thanks A million Five Star Ford. More

Excellent Painless Experience. We will be back. It was a great overall experience from start to finish with Lee and Tut. They knew I didn't like car dealerships, and wanted to make the experience as It was a great overall experience from start to finish with Lee and Tut. They knew I didn't like car dealerships, and wanted to make the experience as painless as possible. We ended up with a great used car and couldn't be happier. We will defiantly be back! Thanks again! More

Sales and service We have purchased two vehicles from Alfred El-Darazi on the recommendation from a friend who has purchased multiple vehicles from him. That sales exp We have purchased two vehicles from Alfred El-Darazi on the recommendation from a friend who has purchased multiple vehicles from him. That sales experience was AMAZING. He is very knowledgeable and very efficient. We didn't spend idle hours waiting for stuff to happen; our time was respected and we will definitely buy from Alfred in the future. I brought in my Ford Fusion for routine maintenance and a recall. Sean Billhymer arranged my appointment and was there to process my car when I arrived. Everything went smoothly. He kept me apprised of the progress the entire time. He was very personable and I highly recommend him and the service department as a whole. I drive 30 miles to come to this dealership and pass two other Ford dealerships along the way. Five Star Ford has earned my trust and I will keep going out of my way to bring them my business. THANK YOU!!!!! More

My Five Star Ford Experience When I arrived at Five Star Ford in North Richland Hills I was greeted by a really friendly staff. Alfred El-Darazi was my salesman and from the very When I arrived at Five Star Ford in North Richland Hills I was greeted by a really friendly staff. Alfred El-Darazi was my salesman and from the very beginning he was amazing! He picked out 3 vehicles for me to test drive and took care to explain all the features of each one. I really felt as though he honestly cared about me and not just making a sale as some other dealership's salesmen had done in the past. Alfred worked diligently on my Ford Mustang purchase and for me, it seemed as though I simply walked in, selected the car I wanted and drove away. All the stress that usually comes with purchasing a car was simply not there for me! Tut Edwards and the finance team working with him are simply the best out there!!!! I cannot say Thank You enough for everything that the team at Five Star Ford has done for me! I am a customer for life and have already referred a customer that I know feels the same about his experience when purchasing his new vehicle. I will continue to recommend Five Star Ford of NRH and especially Alfred El-Darazi and Tut Edwards to all my friends!! Thank you Tony Pack for selecting such an amazing staff and expecting excellence from your team because it is definitely felt by your customers. This car buying experience and meeting you and your staff has been such a Joy! God Bless you all!!!! More

Quick and Painless I had called and made an appointment ahead of time and Chad had a few selections for me to look at when I arrived, which took the hassle off my should I had called and made an appointment ahead of time and Chad had a few selections for me to look at when I arrived, which took the hassle off my shoulders quite a bit. He provided me with insight on certain things I was unaware of with the new 2016 F150s and did not pressure me to make any decision I did not want to. He provided facts and was helpful when I had doubts or questions. Paperwork was minimal throughout the whole process which was definitely an improvement from when I bought a truck there back in 2012. More

Very quick, clear, friendly experience They opened up early. The service repairman that set up my appointment was there. He was the person who checked me in. He remembered the cause of m They opened up early. The service repairman that set up my appointment was there. He was the person who checked me in. He remembered the cause of my being there. He provided an anticipated return time of my vehicle. When I went to pick up my repaired vehicle, I saw a salesman that I dealt with in the past. He remembered me. I am impressed that after 10 years since our interaction, he still seemed to care. I was impressed that the salesman has been at this location for 15 years and that he is now the General Sales Manager. My service advisor walked me out to my vehicle and explained what was fixed by the recall notice. What all was checked and provided guidance on where I could have my son's 1973 Ford Mustang could be repaired since the dealership is not equipped to deal with that type of classic car. More

Ford Truck repair My 150 Ford (2001) was loaded and taken to 5 Star Ford by AAA on Monday, Jan. 17. The truck had failed to start on two recent occasions . It was qui My 150 Ford (2001) was loaded and taken to 5 Star Ford by AAA on Monday, Jan. 17. The truck had failed to start on two recent occasions . It was quickly received and service needed recorded by service manger, Mike. The truck was fixed and ready the next day. And as my wife of 85yrs. is ill and unable to drive, Mike arranged for a congenial driver to pick me up at home....which I greatly appreciate. Charles Lee Evans, Age 91 More

Great car buying experience I did all of my research for what I was looking for on the internet prior to visiting car lots. I knew what truck I was looking for and what it should I did all of my research for what I was looking for on the internet prior to visiting car lots. I knew what truck I was looking for and what it should cost me. Ollie Jackson contacted me because I had used the Truecar.com site and she had a couple of truck similar to what I was looking for. She actually sent me pictures, window sticker and her pricing on the trucks so that I could check them out before coming in to the dealership. After I had made up my mind which one I wanted I met her at the dealership already knowing what I was getting and the price I would pay for it. There was no haggling over pricing the initial price she quoted me was more than acceptable. The whole process was quick and painless. After the sale was complete Jimmie Mathews did the orientation on my new truck and showed me how to connect my phone to the truck and explained how the Sync system worked with my phone. He knew the Sync system inside out. I would recommend them to anyone looking for a new Ford car or truck. More

new car purchase experience We have purchased over 10 cars from this dealership and they always provide outstanding service.This continued on Jan 16 when we purchased a 2016 fo We have purchased over 10 cars from this dealership and they always provide outstanding service.This continued on Jan 16 when we purchased a 2016 ford escape]. our sales person, carlton Abrams was simply outstanding and calmly answered all of our questions. I also had a very pleasant experience with the finance department, Jimmy Truong was very helpful.....We buy all of our cars from this dealership and so does my daughter who just recently purchased two vehicles. More

Great Service Department The service here is great. Michael Fitch always professional, honest and kept me about my truck and needed services. Tiffany at the front was excellen The service here is great. Michael Fitch always professional, honest and kept me about my truck and needed services. Tiffany at the front was excellent also! More