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Five Star Ford
North Richland Hills, TX
8,601 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,601 reviews
January 03, 2016
The Fantastic Five Star Ford Experience I needed a late model pickup with certain items on my wish list. I called up Rick Dike in the late afternoon. The next day, he called me up with two v I needed a late model pickup with certain items on my wish list. I called up Rick Dike in the late afternoon. The next day, he called me up with two vehicles that fit my needs. I went over, picked the one I wanted, and we got the deal done. It was the smoothest, no hassle vehicle purchasing experience I have ever had. The finance guy, Freddie Valdovinos, was great and Rick's assistant, Lee Clanton, took a lot of time inside the vehicle to show me the ins and outs of the electronics. I have never had anyone spend one on one time with me to go over the operation of a new vehicle. I was impressed with the whole experience and will go there for my next vehicle. More
by Alan W.
January 03, 2016
Great Customer Service and Prices My Explorer Sport was my first car purchase with Five Star Ford. Alfred El-Darazi handled our sales process and we could not praise him enough. He w My Explorer Sport was my first car purchase with Five Star Ford. Alfred El-Darazi handled our sales process and we could not praise him enough. He was not pushy and worked diligently with us to get what we wanted at the price we could afford. Alfred is professional, respectful, and very conscientious of the time it takes to buy a vehicle. Even our 2 1/2 year old enjoyed the process without one meltdown! We will be recommending Alfred to anyone who is in the search for a new car. When my husband's lease is up on his Honda Accord, we will be going back to Five Star Ford for his new car as they are the classiest dealership we have purchased from. Thank you Alfred and Five Star Ford for making this a pleasurable car buying experience! More
by caseylharris
January 03, 2016
Five Stars for Sam Pack Ford The experience of purchasing a truck at Five Star was like no other. This is my first Ford vehicle, if i ever purchase another one, this will be my go The experience of purchasing a truck at Five Star was like no other. This is my first Ford vehicle, if i ever purchase another one, this will be my go to spot! Thanks Danny Morales for taking great care of us. We owe you some pistachios! More
by Yesenia Chacon
Employees Worked With
Danny Morales
January 03, 2016
Outstanding Sales Process This was my first purchase from Five Star Ford and it will not be the last. Josh Ingram handled the sales process and I could not be more satisfied. This was my first purchase from Five Star Ford and it will not be the last. Josh Ingram handled the sales process and I could not be more satisfied. I have bought many new vehicles in my 75 years and this was the best. Thanks Josh and Five Star Ford. More
by edjackf150
Employees Worked With
January 02, 2016
Ford Escape The staff is very friendly and very helpful. Brieanna was very nice and I didn't felt pressured to buy a car right then and there but I got a good dea The staff is very friendly and very helpful. Brieanna was very nice and I didn't felt pressured to buy a car right then and there but I got a good deal. David emailed me right away to find out what I wanted in my Ford Escape. Financing with Freddie was easy and it didn't take a long time. They were both very helpful!! Thank you for the nice experience. :) More
by gromo03
January 02, 2016
WIFE'S CHRISTMAS PRESENT THIS IS THE THIRD CAR WE'VE BOUGHT FROM 5 STAR FORD. OUR SALES PERSON WAS DOREEN PARKER BAINBRIDGE, IN FACT SHE HAS SOLD US ALL OUR CARS. SHE'S PROFES THIS IS THE THIRD CAR WE'VE BOUGHT FROM 5 STAR FORD. OUR SALES PERSON WAS DOREEN PARKER BAINBRIDGE, IN FACT SHE HAS SOLD US ALL OUR CARS. SHE'S PROFESSIONAL, RESPECTFUL, AND WE GLADLY CALL HER FRIEND. ALL OF THE STAFF AT 5 STAR FROM TOP TO BOTTOM ARE SUPER. IF WE BUY ANOTHER CAR IT WILL BE FROM 5 STAR FORD. More
by TERRY & DONNA
Employees Worked With
SAM O'REGGIO, Terry Rich, Doreen Parker Bainbridge, Freddie Valdovinos
January 02, 2016
Chaotic, Rude, Unprofessional I was referred here by my main vehicle maintenance guys, they said these people were good, since the 100k warranty will only allow Ford Houses to do t I was referred here by my main vehicle maintenance guys, they said these people were good, since the 100k warranty will only allow Ford Houses to do the work. Mainly Johnny Tisdale, who their towing guys were using. From my first interaction with him, I knew they were wrong. Jeff from my maintenance place Alliance Dyno spoke to Johnny on the phone told him he was sending me over with a package that had everything ready to go. When I got there, we had to start at square one. And his attitude was completely rough. Like I was some chick that had no clue what was going on. That is what really aggravated me. Next was the fact that the warranty had not yet been transferred to my name. I had been to Grapevine Ford and they had done warranty work, with no problems. They knew I was working on getting it transferred. Johnny said he called and talked to someone named Kirsten in Finance and told us where to go. When we got there we were so confused no one knew who or what we were talking about but luckily we found a nice Finance Sales Manager, Marie Chase, to help us. This was the silver lining of the whole experience. She was extremely helpful in getting what we needed. It was completely chaotic, my Dad was out of town and this paper had to be signed. I had to get him to drive to a business in town to get to a fax to get this done basically for Mr. Tisdale. The next problem was that my insurance card was out of date. Well, of course it was, now I cannot blame this on him, but gosh by now I was about to have fumes coming out of my head. Really I just had done a title transfer and renewed plates. I am not driving a $50k vehicle with no insurance. But please once again, let me be inconvenienced and make sure that I look like the idiot. I call and get the correct one faxed, not emailed like he wanted. Are they not supposed to bring you a clean vehicle? Whose department is that? Well, they messed up too. Dirty and dusty. It is not that I expected it, but I thought that it was a service provided. Never again will I go to this awful dealership. More
by PamelaM
January 02, 2016
Treated with respect and diginity Bashar Nemri and Tony in finance worked a deal that put me in a new Truck.Very professional work, Thanks .These guys wanted me to be appreciated that Bashar Nemri and Tony in finance worked a deal that put me in a new Truck.Very professional work, Thanks .These guys wanted me to be appreciated that I chose there dealership and made me a happy customer, not just another number. Thanks More
by meangene
Employees Worked With
Anthony Snyder, Bashar (Bob) Nemri
January 01, 2016
we went for a state inspection We went in for a state inspection. Steven was our service person. He guide us through the procedures and everything went just as he said. Will definat We went in for a state inspection. Steven was our service person. He guide us through the procedures and everything went just as he said. Will definately go back. Thank you Steven and 5 Star Ford. More
by steve
Employees Worked With
Steven Carter
January 01, 2016
Postive, good, fun experience! Would do again Lee Clanton is the man, knows how to listen! Lee went over my list, explained why I would like #1 rather than #2. Wasn't the typical pushy car salesma Lee Clanton is the man, knows how to listen! Lee went over my list, explained why I would like #1 rather than #2. Wasn't the typical pushy car salesman. Lee knows definition of customer service. Freddie Valdovinos knows his finance! Freddie took care of paper work, got us, in my mind, finished in a reasonable time. Freddie's Finance Experience rocks! Good experience, will buy future cars from Lee Clanton, and 5 Star in N Richland Hills. Took about 3 hours total with our driving time. More
by cogranma
