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Five Star Ford
North Richland Hills, TX
8,747 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,747 reviews
October 12, 2015
Great "no bull" communication One of the most pleasant sales for a vehicle that I have ever been involved in. Straight forward and the deal was done in minutes! One of the most pleasant sales for a vehicle that I have ever been involved in. Straight forward and the deal was done in minutes! More
by buyerofcarz
Employees Worked With
October 12, 2015
Went to great lengths to find my car Doreen bent over backwards to find the Mustang GT in the configuration I wanted, got me a great deal and the transaction was quick and smooth. Doreen bent over backwards to find the Mustang GT in the configuration I wanted, got me a great deal and the transaction was quick and smooth. More
by Spyrojoe
Employees Worked With
Doreen Parker Bainbridge
October 12, 2015
Great Experience ! I just purchased my third vehicle from Five Star. I can't say enough good things about my Sales Professional, David Hardick. He patiently answered a I just purchased my third vehicle from Five Star. I can't say enough good things about my Sales Professional, David Hardick. He patiently answered all my questions which were numerous. It was a relaxed and pleasant experience. I never felt as if I was being pressured by anyone I dealt with including Kenny Wilder in finance and Sam O'Reggio in Aftermarket Sales who made the transfer of my Skylink to the new vehicle super easy. I went in a stranger and left feeling like I had been treated like Family. More
by CKay
Employees Worked With
Sam O'Reggio, Aftermarket Saled, Kenneth Wilder, David Hardick
October 12, 2015
Flawless and Efficient This was a very good experience. It is not the typical dealership experience where sometimes you just don't feel comfortable or are pressured and rus This was a very good experience. It is not the typical dealership experience where sometimes you just don't feel comfortable or are pressured and rushed into things. I arrived early, and from start to finish, I was pleased with the staff, the appearance of the dealership, and the treatment I received. Every detail was covered and everyone of my questions answered. Thanks! More
by soneway
October 11, 2015
I feel blessed. My sales woman made me feel like family. I feel God put me in front of her. She is a wonderful person and I enjoyed the opportunity to do buisness wit My sales woman made me feel like family. I feel God put me in front of her. She is a wonderful person and I enjoyed the opportunity to do buisness with her. I will be her customer for life. More
by Tami43
October 11, 2015
excellent I have sent a few people to this guy he's very patient and gets the job done with no run around all the people at this dealership are awesome I have sent a few people to this guy he's very patient and gets the job done with no run around all the people at this dealership are awesome More
by solorzano
October 10, 2015
Excellent Service By far the best salesman at 5 Star Ford and great customer service and I would recommend the dealership to anybody as I have done in the past. By far the best salesman at 5 Star Ford and great customer service and I would recommend the dealership to anybody as I have done in the past. More
by walt baby
Employees Worked With
Justin Compton
October 10, 2015
Best Experience in many years I have dealt with other Ford dealerships and this one by far was the best experience of all. We were referred to Carlos Codie, our sales guy, by a ne I have dealt with other Ford dealerships and this one by far was the best experience of all. We were referred to Carlos Codie, our sales guy, by a neighbor. Before even going to lot, we sat down and told him what we were looking for. He asked all the questions and led us to a truck that thought would work with all the factors involved and it was the the one we chose. We get to the finance office and had many questions as our finance guy went through everything. He did an awesome job, and "The Freddie Finance Experience" was very thorough and was good to see he wasn't just pressuring us, but explaining everything. We give him and Our sales guy Carlos a big thumbs up! More
by capnjohn'sbbq
Employees Worked With
Freddie Valdovinos, Carlos Codie
October 10, 2015
It was great not like any other dealer we've been too. We are very happy to of done business with Mario Hurley at 5 Star Ford. He is an amazing sales person who real cares for his customers. All though we We are very happy to of done business with Mario Hurley at 5 Star Ford. He is an amazing sales person who real cares for his customers. All though we didn't think we would qualify for a vehicle because of our credit he went the extra mile to help us get one. Thank you Mario. More
by sgalan
October 08, 2015
The #1 Car Dealer My experience with Five Star Ford has been the best compared to any other dealer. I am completely satisfied. Even though my credit score is low and I' My experience with Five Star Ford has been the best compared to any other dealer. I am completely satisfied. Even though my credit score is low and I'm unemployed, they were able to approve me for. Of course with the help of a co-signer and my income from other sources. But Mario Hurley and Jack Geier are the best at Five Star Ford! More
by Dora & Polo Nava
