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Five Star Ford

North Richland Hills, TX

4.9
8,585 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one. Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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6618 NE Loop 820

North Richland Hills, TX

76180

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Showing 8,585 reviews

June 06, 2015

New Car In One Day! Have purchased several autos from 5-Star. Knew what I wanted when I went in. Found the one, test drove, agreed on a deal, completed the paperwork, a More

by Repeat Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Wilder, David Hardick
June 06, 2015

Painless experience Went in and worked with Ollie. She was awesome, very knowledgable and very friendly. I always owned Fords and after venturing out to another make, I More

by Midwestern Gal
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
June 06, 2015

Great experience I've bought many cars for over 35 years and for the first time I can say I will go back and do business with them. I greatly appreciate the honesty an More

by Danob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 05, 2015

Expedition Kirsten Buyers made buying our new vehicle a wonderful experience. She was easy to contact and communicate with, made the process and paperwork as str More

by Mdavis128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kirsten Buyers, Ricky Buyers
June 05, 2015

Felipe Lopez is a awesome Felipe Lopez was excellent in providing us with the best service. Would greatly recommend for excellent service. Everyone was so friendly just a More

by Esmeralda/Tino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felipe Lopez
June 05, 2015

Terrible service work Five Star replaced the transmission in my 2009 F150 because of a hard shift. Since that time it has blown out all the trans fluid, had two valve bodie More

by teacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Steven Carter
Jun 19, 2015 -

Five Star Ford responded

It’s our goal for customers that visit our Service Department to form a trusting relationship with us. We are sorry that in this instance we could not reach an agreeable solution. Our Ford Field Service Engineer’s diagnosis was that the transmission in the 2009 F-150 has a characteristic that causes a delayed engagement from park into gear. It was his belief the reason for the hard shift is that the accelerator was already being pushed when the gear engaged. The claim made about the truck losing transmission fluid was explained. A Service Manager showed that the fluid in question was not near the transmission. When we checked the transmission fluid it was full. Also, if the truck had lost that amount of transmission fluid the gears would not have engaged properly and you would have noticed that on the trip the truck was taken on. We have billed your extended warranty only once for the transmission issues and Ford Warranty has covered the repairs since then. Five Star Ford also gave you a free rental that would fit your towing needs while we were working on your truck. We understand that having issues with your vehicle can be frustrating but we feel like we’ve made our best effort to resolve those issues including requesting a special visit from a Ford Engineer to inspect the truck. We are sorry that you weren’t satisfied with your experience at Five Star Ford.

June 05, 2015

Firt Time Buyer As a first time buyer I could not have asked for a better Sales Associate, Randall Swindell. If you are wanting a great Associate to deal with, Randal More

by Rtrantham2010
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Randall Swindell
June 04, 2015

Car Buying Experience My recent car buying experience at Sam Pack's Five Star Ford was very good. Especially helpful was the assistance of Alfredo Valdovinos, Sales Associa More

by Iam1daddybunny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Wilder, Freddie Valdovinos, Michael Fitch
June 04, 2015

No better salesman than Alfred Mr ElDarazi Will remember you Today and 3 years from now And your automobiles are only as good as your service department Thanks Dale Smith More

by txiceman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : James Hopkins
June 03, 2015

Customer satisfaction John Little and Crystal Sanders were very polite employees who did not haggle us during the transaction of the vehicle. They help us with getting t More

by Jmack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Crystal Sanders
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