Five Star Ford

Enjoyable We had a very enjoyable experience with our salesperson Ollie. She was great to work with, gave us lots of time to discuss and worked with us to get t We had a very enjoyable experience with our salesperson Ollie. She was great to work with, gave us lots of time to discuss and worked with us to get the best deal she could. More

Sam Pack's Five Star Ford in North Richland Hills Overall, very good car buying experience. Offered a competitive deal on a new car, and had a few free extras thrown in on the deal. Had the vehicle de Overall, very good car buying experience. Offered a competitive deal on a new car, and had a few free extras thrown in on the deal. Had the vehicle detailed and ready to drive off on the scheduled pick up date. I'm a real cheapskate that would have liked to have seen no dealer's inventory tax and waived/reduced documentary fees on the finance paperwork, but it's just part of the business I guess. Going to see that kind of stuff pretty much everywhere if you're buying a new car, despite the disclaimers stating you're not required to pay it. Still, a great price with some free extras thrown in kind of offsets it. All in all, it was a good experience. More

Our Ford Experience We are very happy with the lease of our new 2015 Escape. This is the first time we have ever leased a vehicle because we have always driven too many We are very happy with the lease of our new 2015 Escape. This is the first time we have ever leased a vehicle because we have always driven too many miles to make it worthwhile. We have purchased five or six cars from Jeff and Heather. They work great as a team. When we got to 5Star a week ago, they had had a really busy day but they took care of us as if we were the first customers of the day and stayed with us until close to 10pm. Jeff and Heather are our sales agents as long as they are with 5Star. They are not only friendly but very professional and competent. We consider them friends. More

Alfred was a class act. Wonderful Dealership Alfred was great to work and was dedicated on finding the right vehicle. He was courteous to me and my family and made the multi-day buying process co Alfred was great to work and was dedicated on finding the right vehicle. He was courteous to me and my family and made the multi-day buying process comfortable. Thank You Alfred and Thank You Five Star Ford. More

Wonderful Experience I met with Doreen and had a wonderful visit! She took me out to test drive the Ford Escape....great vehicle..and I want one!! She put figures toget I met with Doreen and had a wonderful visit! She took me out to test drive the Ford Escape....great vehicle..and I want one!! She put figures together for me on purchasing and then on leasing. I am upside down on my vehicle and am going back to her in November to see where I am and what kind of payments I would then be looking at. She listened to me ...my wants and desires in a new vehicle. I am looking at trading in as my vehicle is much smaller and I am ready to move on up! I will recommend Doreen at Five Star Ford with each opportunity I get. She listens and is well educated in the vehicles on the lot! More

Wonderful Dealership!! We traveled from Joplin, MO twice to do business with 5 Star Ford. Well worth the trip! Excellent customer service in both the sales and finance dep We traveled from Joplin, MO twice to do business with 5 Star Ford. Well worth the trip! Excellent customer service in both the sales and finance departments. More

Easy, Fast, and Fair This is the third vehicle I have purchased in last five years at Five Star Ford. I always work with Melvin and Kelly in Internet sales. I know what I This is the third vehicle I have purchased in last five years at Five Star Ford. I always work with Melvin and Kelly in Internet sales. I know what I want when I arrive, and Melvin takes me strait to that vehicle. He always explains the options on that vehicle, and the different packages in detail. I enjoy his no pressure approach, and his willingness to help me fined the right vehicle. When he writes the sale, there are never any surprises. The paper work is streamline and accurate. I enjoy working with quality people, and will buy my fourth vehicle here also. More

Comfortable Atmosphere One of the best car buying experience I have ever had. Chad Ritter was great to work with he was easy going and let my wife and I take the time to mak One of the best car buying experience I have ever had. Chad Ritter was great to work with he was easy going and let my wife and I take the time to make a decision. When I came in to ask if we could locate a different model he looked for several. Was very patient with us. This was easy. More

Repeat Customer We purchased a used F150 from Carlos a few years ago. Carlos provided superb customer service at that time, but we left felt extremely rushed by the We purchased a used F150 from Carlos a few years ago. Carlos provided superb customer service at that time, but we left felt extremely rushed by the finance department. After looking across several dealerships closer to where we now live only to face severe lack of inventory and overall sales personnel knowledge of the vehicle in which we were interested, I decided to give Carlos a call. Carlos is single-handedly the reason why we came back to 5-star because both last time and this time Carlos listened to exactly what we wanted. While he urged us to at least look at a couple of other options to be sure we were getting exactly what we want, he never once tried to change our minds much less convince us of a different vehicle entirely as was the case as several other dealerships we visited. Additionally, Tut and the "Tutman experience" was excellent. We were dreading dealing with the onsite finance guys again. Unfortunately, we were skipped several times waiting our turn to speak to someone, which was quite irritating, but in no way Tut's fault. Once we sat down with Tut, he answered all of our questions and made the signing process painless. Thank you both Carlos and Tut for a positive purchasing experience. Hopefully 5-star will have what we want or can help us find it in a few years when the husband is looking to trade in the pick-up for a newer Ford. More

Buying on the fly Five Star Ford and three individuals in particular did an outstanding job in helping me purchase my 2014 F-150. My old F-150, which had 180.000+ mile Five Star Ford and three individuals in particular did an outstanding job in helping me purchase my 2014 F-150. My old F-150, which had 180.000+ miles on it had just had some significant issues and I needed a new vehicle quick. Alfred El-Darazi, who I had bought from before, was the first person I contacted and he made time for me to come in, showed me some new F-150's and got me on the road. Anthony Snyder, who I've also worked with before, made the finance piece a breeze as did Sam O'Reggo in the after market area. I really appreciate all the effort! More