Five Star Ford

Service visit I drove to the dealership for service on a minor interior cosmetic issue. I met with Chad Ritter and he took my new truck, had it serviced and returne I drove to the dealership for service on a minor interior cosmetic issue. I met with Chad Ritter and he took my new truck, had it serviced and returned it within an hour. I was delighted with the repair and very pleasantly surprised; Chad refilled my gas tank, due to the distance I had to drive! After that, I quite accidentally ran into Jimmie Mathews. Mr. Mathews is the Sync Squad Manager or the '" Technical Nerd" as he called himself. We talked for a few minutes and he assured me he could get my old phone to work with my new truck. Jimmie took my old phone and was able to synchronize it with the digital technology of my new F150. WOW! I had no idea my extremely old phone would even do that. Both men were incredibly patient, knowledgeable, and treated me as the only customer in the store that mattered to them. I'm very impressed with these two men and how I was treated by each. More

My Second Purchase This dealership represents what customer service means. I will never shop another Ford dealership as long as Five Star is open. Jeff Crabtree, Antho This dealership represents what customer service means. I will never shop another Ford dealership as long as Five Star is open. Jeff Crabtree, Anthony Snyder, and Chad Ritter are three of the most professional, courteous, and customer focused people I have ever met. I didn't feel like I was "buying a car," with the usual agenda, I was in the dealership less than two hours, and the entire time I was treated like family. If I could give Five Star Ford 10 stars I would. More

Bad Information I came into the service department to ask where I could find the keyless entry code for my 2011 Ford Flex. I was told by a service member that I woul I came into the service department to ask where I could find the keyless entry code for my 2011 Ford Flex. I was told by a service member that I would have to pay $37.50 and wait two hours so my car could be connected to a computer to acquire the information. In actuality, the code is on a sticker on the junction box under the driver side dash. I experienced this same type of deception when I had my Excursion and needed to synch my fobs to my vehicle. They told me they had to connect it to the computer and it would cost me $149.00 In reality all I had to do was turn the ignition back and forth numerous times until the doors locked and unlocked, then press the fob to synch. Took all of 5 seconds. No computer required. Do some research before you ask for any help from a dealership that only wants to take your money. More

Mark Lancaster - Salesman with CLASS My wife and I have now purchased two vehicles from Mark Lancaster at Five Star Ford in North Richland Hills. We live over two hours away and made the My wife and I have now purchased two vehicles from Mark Lancaster at Five Star Ford in North Richland Hills. We live over two hours away and made the trek back to Five Star because of the ease of transaction and the no pressure sales environment. We purchased a 2015 Ford Explorer Limited to suit our growing family's needs. We had settled on a price, financing, and trade prior to arriving. After we got there, we got an additional $1,000.00 over the blind appraisal on the trade of my 2010 F-150. You never hear of that. We will continue to do business with Five Star Ford. It took less than two hours for the entire process. More

Great experience Working with Joe and Bryan at Five Star Ford was a great experience. They got us the best deal on financing and a great car. We came in to look at a Working with Joe and Bryan at Five Star Ford was a great experience. They got us the best deal on financing and a great car. We came in to look at a used car but ended buying a new because of the financing and great price on a fantastic Fusion. Thanks Joe and Bryan!! More

no games my third vehicle from this dealer. no BS, no games. no pressure to buy extra's like extend warranty etc in out 2 hrs. i like that my third vehicle from this dealer. no BS, no games. no pressure to buy extra's like extend warranty etc in out 2 hrs. i like that More

2015 Taurus MyFord Touch w/Sync iPhone Issues My wife and I live in Bhm Al and purchased the car at World Ford in Pensacola Fl. I was having iPhone issues beyond the basics. I began searching the My wife and I live in Bhm Al and purchased the car at World Ford in Pensacola Fl. I was having iPhone issues beyond the basics. I began searching the web and ran across Jimmie Mathews at Five Star Ford. I called the dealership and was immediately transferred to his cell phone (which he answered). That was my first pleasant surprise. After answering my tech question, Jimmie offered to email me his Power Point presentation that he uses for his classes. I could not get over how much he was willing to help since I live 1000 miles away and am not in his market. He has continued to offer his help since then. This is a great service for Ford owners! And Jimmie and Five Star Ford definitely understand "customer service"! I may not live in your market but I am a loyal Ford owner over my 44 years of driving. Thank you and God Bless! More

So easy My husband and I were shopping for a used vehicle. I found one that I liked at Five Star and sent an inquiry. Aaron reached out to me immediately and My husband and I were shopping for a used vehicle. I found one that I liked at Five Star and sent an inquiry. Aaron reached out to me immediately and we were able to coordinate a time for us to meet with him and look at the vehicle. There was no pressure, friendly environment, and they gave us a good deal for our trade in and on the price of our new vehicle. This was hands down the easiest car buying experience either one of us ever had. Aaron was so gracious about staying late so we could drive home in our new car last night. I would definitely recommend going to Five Star in NRH and asking to work with Aaron. More

The way a vehicle should be purchased. David Deger made it easy to purchase my 2015 Explorer Sport. Hassle free without the back and forth dog and pony show. Probably, the best car buying David Deger made it easy to purchase my 2015 Explorer Sport. Hassle free without the back and forth dog and pony show. Probably, the best car buying experience I have had. We agreed on a price, looked at eligible discounts and figured out a lease payment all before visiting the store. So, when I arrived at the store, all I had to do is fill out the paperwork with the agreed numbers and take delivery of my new SUV. It was a good feeling walking past the swarm of sales people knowing you had a vehicle waiting for you....the way a vehicle should be purchased. F&I was F&I and Ken did a great job to make it pleasant. Overall, a great experience and highly recommended. Thanks, DG More

Salesman and Finance My husband and I had excellent experience in purchasing my 2012 King Ranch Expedition. We got there was introduced to Bob Nemri. He let us test driv My husband and I had excellent experience in purchasing my 2012 King Ranch Expedition. We got there was introduced to Bob Nemri. He let us test drive the vehicle and worked out all the details on helping us to purchase the vehicle. There was no hassle as he went back to work out all the details of our purchase. Bob also was very great with our children and showed them to the waiting room to where they could enjoy themselves while we conducted business. Bob Little helped us with the finance part of the purchase. He was very thorough with explaining the warranty and the price we would pay each month. The experience was overall very pleasant and I would recommend both of them to anyone who is wanting to purchase a vehicle. More