Five Star Ford

Excellent sales experience No pressure. No games. Mark Lancaster and the Director of Operations Joshua Fichter provided all that I requested with no hassle. The Car-Pro turned m No pressure. No games. Mark Lancaster and the Director of Operations Joshua Fichter provided all that I requested with no hassle. The Car-Pro turned me on to 5-Star and he didn't steer me wrong. They never tried to sell me something I didn't want. I did specifically request the Auto Butler paint protection system and it was applied quickly and professionally. I know that paint protection services are considered high-profit items for dealers, but 5-Star offered an excellent price and having somebody "wax" my truck every six-months for what amounts to $40.00 a service, was too great a value to pass up! Anthony Snyder treated my wife and I like family. Jimmy Mathews provided an excellent service in educating me as to the capability of My-touch, Wow, what capabilities! More

True definition of outstanding Customer Service! I went in there with my doubts that I wouldn't get approved and that if I did it wouldn't be for the car that I wanted. As soon as I walked in Jim ass I went in there with my doubts that I wouldn't get approved and that if I did it wouldn't be for the car that I wanted. As soon as I walked in Jim assured me he would do everything he could to make sure I walked out with a smile. I was so nervous but Jim and Jack were so easy to conversate with and do business with as well. I was able to get the car that I went in there for and walk out with way lower monthly payments than I expected. I am truly happy with my decision and so glad I went to Five Star Ford! It was a pleasure and I definitely experienced outstanding customer service! More

Best car buying experience EVER!! I have always dreaded the car shopping experience, but was completely shocked at how easy and hassle free Jason made it for me!! Not only was I lookin I have always dreaded the car shopping experience, but was completely shocked at how easy and hassle free Jason made it for me!! Not only was I looking for the right car for my son, but was buying it from Oregon! Jason worked we me to get the right price and all the paper work done in time for my son to pick up the car!!! I know that he went above and beyond the call of duty and felt that he really cared that I was making the right decision and purchasing the perfect car!! I would recommend him highly!!!! Thank you Jason Howell!!! More

Five Star Ford - Excellent Experience I was in the market for an F150 Crew Cap and chose 5 Star Ford in North Richland Hills based on positive internet reviews. I was not disappointed!! I was in the market for an F150 Crew Cap and chose 5 Star Ford in North Richland Hills based on positive internet reviews. I was not disappointed!! My Sales Representative was Joe Ferrantelli, who has been with 5 Star for several years. He was friendly, easy to work with and EXTREMELY KNOWLEDGEABLE about the Ford product line. He explained numerous features before, during and after our test drive. I went home after my initial test drive and followed up with Joe the next day. He informed me that the vehicle I drove had been sold and said he had another one just like it. I ran some numbers and called him back, and he told me that the second vehicle had just sold. He walked me through the remaining selection on their internet inventory and tried to find me an acceptable replacement. We couldn't agree on one, but in LESS THAN 30 MINUTES Joe called me back and said the buyer on the second vehicle did not close on the sale and he offered to hold it for me if I got over there from Dallas. He did just what he said he'd do -- the vehicle was there, the deal was very fair, and Bob, the Business Manager, professionally walked me through the financing paperwork. The deal was done in just under 2 hours. I was very impressed with the folks at 5 Star. I wanted a Ford, but in looking at other manufacturer's products (all well known truck brands), the people at 5 Star, especially Joe, stood out as far as professionalism and product knowledge go. They are great to work with. More

Quick in and out experience I needed a car with better gas mileage and knew that the Focus Titanium Hatchback was it. Tony Mellado was my sales rep and he worked around my schedu I needed a car with better gas mileage and knew that the Focus Titanium Hatchback was it. Tony Mellado was my sales rep and he worked around my schedule to make sure I did not have to spend a lot of time at the dealership. He had everything ready to go when I came in on Feb. 14th. Went to finance and Bryan was extremely helpful with all the paper work and had me out and on my way quickly. If I'm in the market for a Ford in the future, I will have Five Star on the top of my list. More

What a Great Experience! I had a tough situation and they worked hard to tender a deal for me that worked. I had a new 2014 BMW with a clear title that I didn't like and I dec I had a tough situation and they worked hard to tender a deal for me that worked. I had a new 2014 BMW with a clear title that I didn't like and I decided I wanted a Ford F-150 again. But how to make that deal work that could be a win/win for both parties, I was afraid it was next to impossible. Even though I thought the BMW I had was not right for me, I was prepared to keep it if I couldn't find the deal I wanted because it was a great car with still a lot of value left in it. In other words, I wasn't desperate. I didn't HAVE to make that deal and I didn't want to force it. But they made it happen and I was very pleased. Now I'm in the truck I wanted. Thanks to all who made it possible. I worked with Ken McLemore and also had conversations with Joshua Fichter, but I'm sure others were involved as well whose names I do not know. It was also late at night when I should have let them go home and come back the next working day, but they wanted to stay with me until the deal was done. Now I'm off and running and very happy about it. See you on the road! I will say that in 2007 I met Tony Pack after my two children were nearly killed in a car accident. Tony was a great encouragement to me, allowing me to sit in his office and hear his story from years ago. He gave me a copy of his book, which I've read cover to cover, and I have always appreciated him for that encouragement that he gave to my kids and I. What a great man! Interestingly enough, I never bought from there until now...some 8 years later. I will again, but since I'm in the truck I wanted, it may be a while. :-) More

Awesome! Couldn't have asked for better service! Our salesman Joseph knew any and everything about our vehicle! He was very pleasant showed us everything even Couldn't have asked for better service! Our salesman Joseph knew any and everything about our vehicle! He was very pleasant showed us everything even programmed our phones to the vehicle! Def. went beyond the call of duty! We loved him! Our finance was great as well! Jack was awesome! Very pleasant AWESOME EXPERIENCE! Thank you! More

Best Car Buying Experience Ever! We dealt with Jason as our salesman mainly, and Anthony was the manager that wrapped up the deal. They both were very personable and friendly. It was We dealt with Jason as our salesman mainly, and Anthony was the manager that wrapped up the deal. They both were very personable and friendly. It was the BEST car buying experience that we have ever had. We would highly recommend buying a car from Five Star Ford. More

used car purchase great experience Ollie was very helpful and made everything go very smoothly from the first call to the test drive and inspection to teaching my son t great experience Ollie was very helpful and made everything go very smoothly from the first call to the test drive and inspection to teaching my son the basics of the some of the technology of a newer car. More

Car Buying The Way It Should Be! I can't say enough about our buying experience with 5 Star Ford and especially Jeff and Heather Smith. They knew the vehicle, answered all our questi I can't say enough about our buying experience with 5 Star Ford and especially Jeff and Heather Smith. They knew the vehicle, answered all our questions and kept us informed throughout the entire process. We will definitely visit again when it is time for another vehicle. More