Five Star Ford

Good vehicle selection and responsive sales staff. We were pleased with the explanations of the lease and purchase options available to us. The only negative is that we received an advertised offer v were pleased with the explanations of the lease and purchase options available to us. The only negative is that we received an advertised offer via e-mail to lease the vehicle at $20/month less 6 days after we bought the vehicle. We were compensated with one month lease payment which helps the situation but two months would have been better. We are very satisfied with the vehicle so far. One of the seat belt retractors was not working when we looked at the car but was fixed right away prior to delivery. Sincerely, Steve Umbaugh More

I would like to thank all of you from the bottom of my heart. All of you did a fantastic job getting me into the car I absolutely wanted and love. I've missed a few names that I had the pleasure of workin heart. All of you did a fantastic job getting me into the car I absolutely wanted and love. I've missed a few names that I had the pleasure of working with but know that I remember who you are and appreciate your time. Lee - You were by far one of the best sales reps I have met, even when my first car ended in disaster you didn't back down. You rose above and beyond in every aspect during your time with me. When I had a complaint or question you made sure to listen what I had to say. Thank you and I'll make sure to keep sending people your way! Lindsay C. P.s. My mom thought you were awesome. More

Alfred El-Darazi made us feel very comfortable as we told him what we were looking for when we made our first visit. He explained clearly the differences between several models that we were interested in. We him what we were looking for when we made our first visit. He explained clearly the differences between several models that we were interested in. We felt no pressure to make a decision at this visit and were encouraged to call if we had questions. While working with Alfred, we noticed Kevin Jones, a person we knew from our church. He greeted us warmly as we completed our dealings with Alfred. At our second visit, Alfred met us at the door. Alfred told us that since we knew Kevin, he would have Kevin help us. Kevin was very knowledgeable and worked hard to get us a good trade in for our vehicle. Also, he spent time locating just the vehicle we wanted to buy. He demonstrated the various features on the car. I was especially impressed with how Kevin and Alfred worked together to get the car ready for us to drive home. As we were leaving Jimmy Matthews, another person we know from our church, met us to go over briefly but completely the Sync system of the car. He told us he had "classes" to explain Sync and explained that sometimes it is better for a customer to return after having some experience with Sync. That way a person would know what he didn't know. He also went above and beyond to tell us to call him at home if we had questions or ask him when we saw him a church. One other extra was that Kevin Jones offered to pick up our car and take it to the dealership for the wax job or coating that had not been done the day we bought the car due to the time. The service from all three of these men has been outstanding. I also want to mention the friendliness of others we met and the kindness we were shown as we waited to sign the final papers. I would not hesitate to recommend Alfred, Kevin and Jimmy to anyone who wanted to buy a car or to better understand the Sync system. More

My experience was above my expectations. I have purchased 3 vehicles from Ford and each experience makes me keep coming back. I believe a company without great customer service is a failed company. I don't r 3 vehicles from Ford and each experience makes me keep coming back. I believe a company without great customer service is a failed company. I don't return anywhere, where I don't receive the service I desire. Said all of that to say my experience could not have been any better if I had written out my plan for the purchase. Greeted with smiles throughout the entire process. All my questions and concerns were addressed. Doreen is one of the best sales persons I have ever encountered. I appreciate the service, the vehicle, and I will continue to recommend FORD and Doreen Parker to anyone who needs a vehicle. I truly say thanks for the experience. And this is the real deal. Thanks! More

chad was very professional and knew his product well. he shot straight with me and I will recommend him to others members in my family shot straight with me and I will recommend him to others members in my family More

Carlos Codie provided outstanding service. He is very professional and did everything he could to make this a pleasant car buying experience. I highly recommend Carlos Codie and Five Star Ford. professional and did everything he could to make this a pleasant car buying experience. I highly recommend Carlos Codie and Five Star Ford. More

My experience was above my expectations. I have purchased 3 vehicles from Ford and each experience makes me keep coming back. I believe a company without great customer service is a failed company. I don't 3 vehicles from Ford and each experience makes me keep coming back. I believe a company without great customer service is a failed company. I don't return anywhere, where I don't receive the service I desire. Said all of that to say my experience could not have been any better if I had written out my plan for the purchase. Greeted with smiles throughout the entire process. All my questions and concerns were addressed. Doreen is one of the best sales persons I have ever encountered. I appreciate the service, the vehicle, and I will continue to recommend FORD and Doreen Parker to anyone who needs a vehicle. I truly say thanks for the experience. More

Absolutely love my new Fusion Energi. David was awesome and so helpful. I dreaded looking for a new car but this was a completely refreshing experience! Thanks to everyone involved!! and so helpful. I dreaded looking for a new car but this was a completely refreshing experience! Thanks to everyone involved!! More

Jonathan came to my work to change the air filter in my car and update my navigation/sync system. He re-synced my phone and set everything up. He was very professional and friendly, he came completely ou car and update my navigation/sync system. He re-synced my phone and set everything up. He was very professional and friendly, he came completely out of his way to fix my issue. More

The sales rep Mario Hurley was courteous. I was walked through the Ford Escape 2014 that I bought. There was no high pressure tactic by the finance manager or the sales rep. He also took me to the Service through the Ford Escape 2014 that I bought. There was no high pressure tactic by the finance manager or the sales rep. He also took me to the Service department. I'll recommend 5Star Ford to my friends for their next purchase. More