Five Star Ford

Came in for service on existing vehicle, and asked for a trade-in value on our other, older vehicle. We stated that we were interested in buying either used or new in the next 5-6 months, and wanted to be p trade-in value on our other, older vehicle. We stated that we were interested in buying either used or new in the next 5-6 months, and wanted to be prepared on our trade-in. Sean introduced us to Crystal, who became familiar with our situation, and started working relentlessly to find something in our price range that we loved. We didn't intend on purchasing anything until Aug/Sept, but Crystal was able to work up a deal that fit our budget and allowed us to purchase now instead of waiting. We met with Anthony to work out the financing portion, who was extremely helpful and knowledgeable as well. But the most important and appreciated trait that they both shared was being up front, honest, and patient. We never felt any pressure from anyone for the sake of making a sale. Our next visit in was spent with John, Kevin and Jimmie who were also very knowledgeable and went above and beyond to make sure we knew they were there to help with anything we needed. I've never had an experience like this before with a dealership, and I would definitely recommend them to others. More

Doreen and the rest of the team were very helpful in helping me choose the right car. I went in looking at a used Ford Focus which ended up being sold the day before my appointment. However, she sat dow helping me choose the right car. I went in looking at a used Ford Focus which ended up being sold the day before my appointment. However, she sat down with me and figured out what features I was looking for and what price worked well within my budget. The whole time it was about what I wanted and what could work, not her pushing the sale, which was a big stress reliever. Eventually, I decided on a new Fusion to help build credit, and it had all the little extra features I wanted. Best part? We were done in under 4 hours. 4 HOURS!! That's unheard of to me. So, my experience has been great! This will be the 8th car in my family that we have purchased from Doreen at 5 star ford in NRH. That's a great team there :) More

I bought a Ford Flex about a month ago and discovered there was a part of the console that was not in the proper place. I called Alfred and he said to bring it out. Jonathan Prankrez fixed the proble there was a part of the console that was not in the proper place. I called Alfred and he said to bring it out. Jonathan Prankrez fixed the problem in no time. More

Great experience going to Five Star Ford even with the construction going on in the area. What we loved about the dealership was their customer service. We were in and out of the dealership in just a few construction going on in the area. What we loved about the dealership was their customer service. We were in and out of the dealership in just a few hours. More

Very positive. We dealt primarily with Crystal Sanders Very positive. We dealt primarily with Crystal Sanders and Bob Carmack from the beginning. They were friendly, professional, knowledgeable and person Very positive. We dealt primarily with Crystal Sanders and Bob Carmack from the beginning. They were friendly, professional, knowledgeable and personally concerned. Every question we asked was answered honestly and in detail. At no time did we feel that there was any subterfuge or 'hidden' information. When we arrived at the dealership and my wife had questions different from my own, the other associates made themselves quickly available to work with her while Crystal and I dealt with more 'nuts and bolts' items. Overall, a reassuring, pleasant dealership experience. More

John Little was very friendly and attentive. My husband and I had a very good experience at Five Star. We went to several dealerships over the weekend and returned to Five Star in the end to work with John and I had a very good experience at Five Star. We went to several dealerships over the weekend and returned to Five Star in the end to work with John. He worked hard for us and we got a price that was satisfactory and a beautiful new Explorer. More

OUR EXPERIENCE AT FIVE STAR FORD WAS AS ALWAYS A GREAT EXPERIENCE. STARTING AT THE FRONT DESK WITH BURMA TURNER, WHO IS AN ASSET AT FIVE STAR ALL THE WAY TO JACK GREIR IN FINANCE. WE ARE NORMALLY ASSISTED EXPERIENCE. STARTING AT THE FRONT DESK WITH BURMA TURNER, WHO IS AN ASSET AT FIVE STAR ALL THE WAY TO JACK GREIR IN FINANCE. WE ARE NORMALLY ASSISTED BY JEFF SMITH BUT HE WAS ON VACATION THIS WEEK AND WE WERE REFERRED TO CHAD RITTER WHO WAS JUST AS HELPFUL, HE WAS A PLEASURE TO WORK WITH PUT US IN A TERRIFIC CAR ! PROBABLY ONE OF THE BEST CAR PURCHASES WE HAVE EVER MADE. WE WILL CONTINUE TO BUY FROM FIVE STAR FORD AND WILL RECOMMEND THEM TO FAMILY AND FRIENDS. More

Quality of work was bad because I had to bring my car back three times to get the windshield washer fixed properly... and when they did get it fixed, they left a connector for one of the fuel and exhaust back three times to get the windshield washer fixed properly... and when they did get it fixed, they left a connector for one of the fuel and exhaust sensors unplugged causing my check engine light to come on as I left the dealership for the third time. But the real story is about Jonathan Pankrez and Robert Morgan. The Customer Service was GREAT! Robert Morgan, Service Manager, was really sincere in his effort to make the bad situation better. He arranged for a loaner car for me so they could keep the car long enough to really find the root cause of the windshield washer failures... which they finally did! Jonathan Pankrez, Service Writer,went deep into what happened at the service center that could have caused the check engine light to come on, then volunteered to come by my house on his way home from work to look things over to see if he could fix it on the spot. As it turned out, it was something easy to fix... a cable that had not been plugged back in when the washer work was completed. Jonathan took photos of the disconnected cable (for training purposes for the techs), plugged the cable back in, and wished me well. In 50 years of car ownership I can't recall ever having someone make a "house call" to help fix a problem with one of my cars. I still have reservations about the quality and workmanship at the 5 Star Service Center, but I get the feeling Robert Morgan is on the right track to improve things. And Jonathan Pankrez has earned my respect as a dedicated service guy. I'll always ask for him when I return to 5 Star Ford. My thanks go to them for making a bad situation MUCH BETTER! Andy Curtis More

My wife brought my F 350 in for an oil change because of a light that came on. I had her call and she spoke with Jonathan. He explained what needed to be done. I told her to make an appointment and take my a light that came on. I had her call and she spoke with Jonathan. He explained what needed to be done. I told her to make an appointment and take my truck in. We have always been return customers of Jonathan Pankrez. When he was no longer there I chose to go elsewhere. When my wife told me he has returned I was elated. I value Jonathan's honest opinion and he is one of a kind. When we bought our 2005 F 150 for my wife, over the years of servicing her vehicle Jonathan was always a gentleman and showed my wife nothing but respect in dealing with her. He explained everything to her and gave her a print out and explained what they meant. She really respected him for treating her with such courteously. Thank you for having a true gentleman that can deal with us men but can be understanding and treat my wife with such respect. Jonathan's professionalism is to be applauded. Thank you Joseph (Joe) West More

My husband and I just leased a 2014 Fusion. This makes the 6th vehicle that we have purchased with Five Star and with Jeff. I personally believe the salesperson makes or breaks the dealership and we could the 6th vehicle that we have purchased with Five Star and with Jeff. I personally believe the salesperson makes or breaks the dealership and we couldn't be happier with our experiences with Jeff. We did look at other dealerships with our most recent vehicle but none came close to the service that Jeff and his wife Heather were able to offer for us. We won't go anywhere else again! More