Five Star Ford

It was the easiest and most professional experience I have ever had buying a vehicle. I drove past many Ford Dealership including the one here in Tyler where we live to come there. If you go anywhere el have ever had buying a vehicle. I drove past many Ford Dealership including the one here in Tyler where we live to come there. If you go anywhere else your paying too much it's well worth the drive. The whole dealership is friendly and no pressure at all! Thank you Rick Dike at 5 star Ford!!!! More

I have never purchased a Ford vehicle prior to yesterday. My husband has purchased four trucks from Marisa and will speak to no one else when deciding to purchase. Since it was the last weekend of 2013, Ma My husband has purchased four trucks from Marisa and will speak to no one else when deciding to purchase. Since it was the last weekend of 2013, Marisa was extremely busy but directed us to Chad Ritter and guided him through options for me a new vehicle. Coming out of a Lexus they offered a test drive on the Ford Explorer Limited. The car rode smoother than the Lexus and offered more updated options than my current 2005 model. The price of the Explorer, along with the many updated options, weighed our decision heavily on going with a Ford vehicle. Marisa was there throughout the process whether it be via text messages with Chad or stopping to insure we were receiving the best options for the price. Marisa was with us for the final sale and delivery of the vehicle. It was the end of the night and she walked us through all the electronic options the Explorer offers. She even provided a contact name who will offer one-on-one for the many features the Ford My Touch has to offer. I can understand why my husband prefers purchasing a Ford, Marisa is a large part his choice. Her customer service and satisfaction is second to none. She will do everything in her power to have you leave in a vehicle you choose, at the price you choose. She is a no-nonsense "car saleswoman" and doesn't give a lot of smoke and mirrors as most of us are used to. If you are straight up and honest about your purchase and financial desires she will give the same in return. If you are shopping for a vehicle I would highly suggest asking for Marisa Thompson at Five Star Ford in NRH. We also optioned in to a lease, which neither of us has even considered prior to this vehicle. She laid out the options of both lease versus purchase and after lengthy contemplation we went with a 39-month lease. Again, if shopping for a Ford vehicle see Marisa Thompson at Five Star Ford. More

My experience at Five Star Ford was great. Gaddiel Vega was our sales person and he was Awesome. He answered all our questions with knowledge and understanding. He did not pressure us but made us feel like was our sales person and he was Awesome. He answered all our questions with knowledge and understanding. He did not pressure us but made us feel like he really wanted to meet our needs. It was an all around great experience. Ron Franklin More

Dealer Greg Foster, was an outstanding salesman ever!! This was the easiest process if purchasing a vehicle for the both my newly husband and myself This was the easiest process if purchasing a vehicle for the both my newly husband and myself More

The service was professional and complete as usual. Jonathan Pankrez did an excellent job and kept me informed on the status and future service concerns. Jonathan Pankrez did an excellent job and kept me informed on the status and future service concerns. More

Mr. Pankrez went way beyond expectations to get my F150 repaired and back on the road. I have delt with him for many years and have always come away very satisfied. repaired and back on the road. I have delt with him for many years and have always come away very satisfied. More

Great service center and great sales. Been doing business with same service and sales guys for over 13 years. Would recommend this dealership to others. with same service and sales guys for over 13 years. Would recommend this dealership to others. More

My experience at Five Star Ford has been incredible. They treat customers like family and tend to every need. My wife and I have bought 3 new cars from them and if I live long enough, will do it again. But m treat customers like family and tend to every need. My wife and I have bought 3 new cars from them and if I live long enough, will do it again. But most important of all is Five Star Ford's honesty. This honesty was proven a few days ago and we will never forget it. More

I was very frustrated with my Sync/Bluetooth system and made a reservation to see what was going wrong. When I arrived it was quite busy, but I was eventually assigned to Jonathan to facilitate my service made a reservation to see what was going wrong. When I arrived it was quite busy, but I was eventually assigned to Jonathan to facilitate my service need. I could not be happier. Jonathon explained to me the software issue with my current version. He explained to me the software update would take about 20 minutes and 20 minutes later my name was called. He and I went to my vehicle and he explained the benefits I will enjoy via the new update. He was terrific! More

Brought car in for oil change and wiper blades. I asked Jonathan to look car over for any other repairs that might be needed. There were several things found that needed to be repaired, I gave my approval Jonathan to look car over for any other repairs that might be needed. There were several things found that needed to be repaired, I gave my approval on noted repairs they were completed in a timely manor while I waited, Jonathan was friendly, knowledgeable, and was able to explain repairs so I was able to understand. More