Five Star Ford

We've recently moved back to N. Richland Hills. We were driving our Edge and a message came on saying our SD navigation card was faulty. Since we were driving to Disneyland the next day, this was an were driving our Edge and a message came on saying our SD navigation card was faulty. Since we were driving to Disneyland the next day, this was an immediate problem. We drove into the Ford dealership. (We lived in Houston when we purchased the car, but had bought our Explorer from Five Star years before.) The gentleman who came to our window saw the message and right away went for Ron Baron. Ron immediately gave us the feeling he was concerned about our problem. (Even though the place was full of cars needing servicing before Christmas travel.) He investigated and worked a few minutes. He could have insisted we leave the car for a couple of days, but didn't. He assured us they would do everything they could to get us on the road with a working navigation system. When things he tried didn't fix the problem, he brought in another employee, Jonathan Pankrez. We recognized Jonathan, who had helped us when we bought our Explorer. Five Star service was so exceptional then, too. Jonathan worked at finding a way to help us. He was persistent and refused to give up. He was professional, knowledgeable and extremely personable. But maybe his greatest trait was he cared. Thanks to that, we didn't have to miss a day of seeing our granddaughter meet Cinderella. These two men should be trainers of all your employees. We were impressed. Wayne and Dianne Carroll More

What a great experience. Need new tires and was directed to Jonathan Pankrez for assistance, Jonathan took the time to question my needs in order to assess the best product. The tires are exceptional and to Jonathan Pankrez for assistance, Jonathan took the time to question my needs in order to assess the best product. The tires are exceptional and the ride is like night and day from my previous tires. Jonathan is a true professional and you now have a life-long customer. Please pass on a "job well done" to Jonathan. George Torres Jr. More

Called and scheduled a wash and reapplication of paint protection. Jonathan looked at my home address, noted I came from Arlington and told me he would try to get it finished before 5. He called about 1p protection. Jonathan looked at my home address, noted I came from Arlington and told me he would try to get it finished before 5. He called about 1pm and said it was ready. That's taking care of the customer. Great job! More

We were greeted at the door by Tim Bevill who immediately welcomed us and offered to show us an array of new Ford vehicles. After driving a Flex and then the Taurus we thought the Taurus offered more of w welcomed us and offered to show us an array of new Ford vehicles. After driving a Flex and then the Taurus we thought the Taurus offered more of what we needed. Next I indicated to Tim a preference for chrome wheels and he advised they were available on the upgrade Limited model. We selected a color and Tim located the car at another store and made arrangements to get it brought to Five Star Ford. We discussed my cost of the new automobile and settled on a bottom line figure. The time was now late Saturday afternoon and we would have to continue the transaction on Monday. I went shopping for alternative financing at the credit union where I belong for 25 years but was turned off and away by the loaning officer. I reached home and phoned Alfred El-Darazi who immediately informed me Ford Credit had already approved my credit and the car would be at Five Star that evening. We agreed to meet on Tuesday at 1530 to close the deal. Bob Little prepared the documentation and after discussion of options we were able to finalize the sale on the spot. A win win situation for all parties. We are well pleased with our new Taurus Limited and look forward to a long relationship with Ford products. i f More

Everyone at this dealership is very friendly. Great car buying experience! This was my first car purchase and they made the process easy with no pressure. buying experience! This was my first car purchase and they made the process easy with no pressure. More

my wife and I were treated with the respect and my wife and I were treated with the respect and appreciation of a friend of family member, we are not deserving of this and are truly customer's for my wife and I were treated with the respect and appreciation of a friend of family member, we are not deserving of this and are truly customer's for life. From the time we entered the dealership Mr. Packs team of professionals exceeded our every expectation, from the cost, to the service and all necessary repairs. I believe that this is an automotive shop that I could send my wife and not worry about this team selling her or repairing anything that is not needed. GOD bless the Mr. Packs family and family of employees. More

Greg always provides me with excellent service and advice regarding the purchase of vehicles. This is the 3rd vehicle I have purchased from Greg, and Five Star Ford NRH. The entire staff at FSF NRH has alw regarding the purchase of vehicles. This is the 3rd vehicle I have purchased from Greg, and Five Star Ford NRH. The entire staff at FSF NRH has always been helpful and courteous during my visits. I am also the Manager over 2 local DFW Gas Processing and Treating facilities, I have 15 employees with a vehicle fleet of 12. Several F-150's, a few 250's, 450"s, and a 550. I have been using FSF NRH for over 5 years for all my service needs regarding these vehicles and my own personal vehicles. Five Star has always been excellent at communicating the issues with each and every vehicle and has always provided outstanding customer service. Thanks. More

Ron kept me informed of the status of my truck, noticed a discrepancy in the labor rate and fixed it (cheaper for me). Ron is very personable and I will ask for him by name in the future. discrepancy in the labor rate and fixed it (cheaper for me). Ron is very personable and I will ask for him by name in the future. More

Excellent service - ready when I arrived at appointed time - service order completed in minutes - and ride home scheduled immediately. Truck was ready within 2 hours and van picked me up for return to time - service order completed in minutes - and ride home scheduled immediately. Truck was ready within 2 hours and van picked me up for return to dealership. Everything was finished even got a car wash. My experience with 5-Star Ford has always been exceptional. More

Doreen parker was wonderful the whole team was very helpful and the process was easy and short love 5 star ford will always be my dealership helpful and the process was easy and short love 5 star ford will always be my dealership More