Five Star Ford

Jason Howell was a great salesman. He made my car buying experience very easy and enjoyable. The whole crew at Five Star Ford were among the best I have every dealt with. I called regarding a used vehicle experience very easy and enjoyable. The whole crew at Five Star Ford were among the best I have every dealt with. I called regarding a used vehicle I'd seen on the internet and he wouldnt let me leave the house to come see the vehicle without first putting his hands on the car to verify that it was indeed still there. (Unlike another metro area dealership that had me come out to the dealership to find the vehicle had been purchased the night before). Jason made everything as smooth as possible and worked with me on my trade in. I will definately refer friends to him and Five Star Ford. THanks Jason!! More

David is always helpfull and very knowalgable about the David is always helpfull and very knowalgable about the vehicle that he is selling. This is the second truck I bought from David. Will always use David is always helpfull and very knowalgable about the vehicle that he is selling. This is the second truck I bought from David. Will always use David Deger as my salesmen. More

I would definitely buy another car from 5 Star Ford in the future. I found the car I wanted online and thanks to Mark Lancaster, I drove it off the lot 2 days later! I was very worried about being taken the future. I found the car I wanted online and thanks to Mark Lancaster, I drove it off the lot 2 days later! I was very worried about being taken advantage of in the deal as I was a woman buying a car alone. Mark went over everything step by step making sure I understood each step in the process. Upon signing the papers, the price was less than stated due to the great value they gave to my trade-in. I also did not have to play the "let me speak to my manager" game in the financing portion of the deal. That was very refreshing. Before leaving Mark made sure I knew what each button and guage did. He even used the SYNC system to sync my phone and mp3 player before I left. I will never buy anything but a Ford or go anywhere but 5 Star Ford. More

Lee provided "world class" customer support. I will highly recommend him to anyone who is looking to purchase a Ford product. An outstanding experience overall. will highly recommend him to anyone who is looking to purchase a Ford product. An outstanding experience overall. More

I had a great experience. Jason helped me quickly and efficiently. He knew what I wanted and found it immediately. I was in and out in about 3 hours. efficiently. He knew what I wanted and found it immediately. I was in and out in about 3 hours. More

I was upside down on my old car and Rick worked with me till he made the deal happen. I am very happy with Five Star Ford, they are great people to work with. Rick never gave up me and it took alot of hi till he made the deal happen. I am very happy with Five Star Ford, they are great people to work with. Rick never gave up me and it took alot of his time. I recommend him if you are looking for a new car. More

Needed to replace 2 vehicles, have bad credit, got 2 great vehicles, at exactly the price I requested. Great people, incredible experience, customers for life!!!!! great vehicles, at exactly the price I requested. Great people, incredible experience, customers for life!!!!! More

I rated 5 because they gave me from the very beginning a great service and the salesman is a great person because he explains to you everything that you need to know very itemized. great service and the salesman is a great person because he explains to you everything that you need to know very itemized. More

Like a year and a half ago my wife and I were discussing purchasing an expedition but I was concerned my wife would feel the expedition was too big. We had previously done business with Five Star and I tol purchasing an expedition but I was concerned my wife would feel the expedition was too big. We had previously done business with Five Star and I told her I would like to take her there so she could test drive an expedition first hand. I felt then she could decide whether the vehicle was going to feel too big or not. That is when we met Jim Fairwether, we told him at the time that we were not ready to buy because we were saving our money for the purchase. He was so kind to take us on a test drive of a new expedition. He shared about all to the aspects of driving an SUV, especially an expedition. After his gracious time, help and instruction we both felt when we were ready to buy we definitely wanted to come back to Five Star and work with Jim in purchasing our expedition. For him to know we were not going to purchase a vehicle any time soon but then go ahead and spend the time and care with us meant so much. Now that is customer service! On Monday of this week we called Jim and told him the type of expedition we were looking for. He called back that day and said that Five Star had just traded for an expedition and gave me all of the details. When he began to share, I thought that is really not what I'm looking for. But after his description, I decided I needed to at least give it a look. Upon arriving I met Jim and he showed me the vehicle. When I first saw it, it caught my eye. We took it for a test drive and I loved it! The expedition ended up being exactly what we needed and more. Had he not called we would have missed this one, wow, we would have truly missed a great vehicle. Jim and I went in to the dealership to negotiate the deal. It was one of the best purchasing experiences I have ever had. Jim and his manager were very gracious and pleasant to work with. NO, pressure to buy. I asked Jim if he would find out what their best deal was and he came back with a good price. The transaction was great and quick. Later that afternoon, as a surprise to my wife I took her to Five Star to present her with the expedition. Jim greeted us upon our arrival and immediately took my wife to the expedition and introduced her to her new ride and the uniqueness aspects of that expedition. With great courtesy Jim answered all of her questions and sent us on our way. My wife loved the experience and is glowing about her new expedition to all of her co-workers and friends. As a husband, that is a win win! So, we have been telling others about our experience with Jim and Five Star. We felt like we were treated with great respect, courtesy, value care. Our experience was definitely a 10! Now that is customer service! And customer service is huge to me. Thanks Five Star for a great experience and a huge Thank You to Jim Fairweather for his over the top care and concern for the customer. More

Our expericnce with James was like none other. He was knowledgeable, informative, helpful, patient, very friendly and curteous. He always answered my call of called me right back. He was happy to drive t knowledgeable, informative, helpful, patient, very friendly and curteous. He always answered my call of called me right back. He was happy to drive to our house to bring the truck so we could see and drive it. I felt completely in control of our purchase and not like maybe we were being sold something that we did not need. I truely believe that he would not sell us anything that he wouldn't buy for his own family. I will shop with him again and strongly refer others to him. More