Five Star Ford

Was looking for a dealer that could work with my being upside down on my 2008 SUV, and help get my credit back on track. Originally was only looking for a used work truck, but Rick Dike really went above upside down on my 2008 SUV, and help get my credit back on track. Originally was only looking for a used work truck, but Rick Dike really went above & beyond to help me out. I even told him that i would be ok with "roll-down" windows if they even still made vehicles with them anymore. Rick worked magic. I drove out of there with a new 2011 Ranger that was practically Loaded! Not only happy with the truck, but they got my Interest rate cut in HALF!!! Very Happy with 5 Star! They came Highly Recommended. Great customer service, & Friendly, Helpful people. I will send anyone I can to them, and they will get all of my service work. More

The purchase of my new Ford Focus 2011 was a difficult decision made easier and more pleasant than I expected by Troy Pace. He was extremely helpful and patiently answered all my many questions during th decision made easier and more pleasant than I expected by Troy Pace. He was extremely helpful and patiently answered all my many questions during the several trips I made to the dealership to look at cars. I am quite happy with my purchase, thanks to Troy. More

Jay went above and beyond the call of duty in making me satisfied with my purchase. This was by far the best car buying experience I have had. I would definitely recommend Jay to anybody that is in the mar satisfied with my purchase. This was by far the best car buying experience I have had. I would definitely recommend Jay to anybody that is in the market for a vehicle. Jay, keep up the good work! More

We connected CarPro and he gave us 5 star Ford and Terry's name to contact. We did that and when we met him he told as they were there to help us to find a car to buy. They were right. When we were tu Terry's name to contact. We did that and when we met him he told as they were there to help us to find a car to buy. They were right. When we were turned over to Marisa we gave her what we were looking for and she was on top of it. She took us through the process and at the end we got the car we wanted with out pressure but with a helping hand. All areas were covered and when we left we know we had what we wanted because they helped us. It was a very easy process and we felt good leaving. Great job all the way through. We will be back. More

We bought our second Ford Focus in 09 from Five Star Ford with Jason Howell being our Sales Associate. He gave us AWESOME customer service, explaining every detail of the car & set up our daughters SYNC syst with Jason Howell being our Sales Associate. He gave us AWESOME customer service, explaining every detail of the car & set up our daughters SYNC system! In 2011 we again had to get another Ford Focus, due to the 08 Focus was totalled in an accident. Jason Howell again was called, not even a second thought given as to whom we would call. We called told him the details and went up to Five Star Ford. He had keys to the one that Camri drove ready, paper work ready & we were gone with in about 2 hours! Camri drove it off the lot and went to a job interview. She called to let us know that it was running hot, when the AC was on. The next day we took it up there and with in about an hour, she had her car back! Thank you Jason Howell & Five Star Ford for the AWESOME customer service!! Thank You, Darrell & Angie Tidwell More

I decided to use 5 Star Ford based on several issues. One of the first ones is that I have used 5 Star for service on a vehicle that I had purchased at another dealership before I moved into the area. T One of the first ones is that I have used 5 Star for service on a vehicle that I had purchased at another dealership before I moved into the area. They treated me with great respect and took care of some warranty issues that saved me a lot of money and helped me out on repairs that I did have to pay for. The service department is great. The sales team are exceptionally friendly and take their time to show you the product you are interested in. When it came down to dealing for a price they were eager to get the price right and get the deal done. Proximity is another reason why I chose 5 Star Ford. It's very close and convienent. It's nice to know that the dealership is right down the road if I ever need it. More

I selected this dealership based on CarPro radio show recommendation and my sister has previously purchased a car. They made it quick, easy, and hassle free. Rick listened to my needs and presented me wi recommendation and my sister has previously purchased a car. They made it quick, easy, and hassle free. Rick listened to my needs and presented me with several options. I purchased a Ford F-150 Super Cab. Rick also assisted with getting step-ups for easier access to the truck. The financing went smoothly and Bob explained my options for bumper-to-bumper coverage. I am very pleased with my truck purchase from Rick Dike and Five Star Ford - North Richland Hills. Karla A. Langford More

Today while visiting this dealership, an internet salesman damn near ran over my feet while pulling the vehicle I was looking at off of the sales line. The salesman looked right at me but did not ex salesman damn near ran over my feet while pulling the vehicle I was looking at off of the sales line. The salesman looked right at me but did not excuse himself before pulling the vehicle. Had he taken a moment to apologize prior to pulling the vehicle away and encouraging me to view another similar vehicle on the lot, the dumb ass would have made two sales this day. While walking to the vehicle for sale, 6 used car salesman wathced me walk to the vehicle without even offering to help. So, I got into my truck, left the dealership and will NEVER return. HORRIBLE CUSTOMER SERVICE!!! More

we came in expecting to only be able to qualify for a used car but doreen immediatly showed us how we could get past that problem . i informed her i wanted to get the mustang for my wife on our 42nd wedd used car but doreen immediatly showed us how we could get past that problem . i informed her i wanted to get the mustang for my wife on our 42nd wedding anniversery & she said we could do it . my wife loves her mustang & we will buy from 5 star ford again very soon if possible . we have bought several cars over the yrs &will do so again . thank you for superberb service at every level. leo& jolene cook More

This is the third vehicle we've purchased from Justin, who manages their Internet Sales. I love the no pressure approach... this time, when I purchased my EcoBoost F-150, I'd identified the vehicle I wan who manages their Internet Sales. I love the no pressure approach... this time, when I purchased my EcoBoost F-150, I'd identified the vehicle I wanted (features, colors, etc.) on Ford.com's inventory search site, but a call to the dealer showed it was ordered, but not yet built. I asked Justin to keep an eye on it and call me the day it hit the lot, which he did. Unfortunately, I was out of town on business for several more days... but Justin put a sold sign on it for me and we closed the deal when I came back to town Saturday morning. Once again, a pain free and pleasant experience, with maybe an hour in the dealership tops, including a test drive, ordering accessories (spray-in bed liner, tinting, security, etc.), and finance/paperwork. The following day, the bed liner, tinting and security system were installed as promised and they did a wonderful job on that work. We'll keep coming back to Five Star Ford for our vehicles, for sure! They have the best people, in both Sales and Service, and the largest inventory to pick from in North Texas. We utilized the location at 820 and Rufe Snow, which is just minutes from our home. More