Five Star Ford

After Market ran into some unavoidable logistics problems when we came back for window tinting, and the SmartAlert installation, but otherwise, sincere KUDOS to all of Sam Packs people for making a previousl when we came back for window tinting, and the SmartAlert installation, but otherwise, sincere KUDOS to all of Sam Packs people for making a previously, mega-stressful event (buying a new car), a real pleasure...Thanks again to all... More

After Market ran into some unavoidable logistics problems when we came back for window tinting, and the SmartAlert installation, but otherwise, sincere KUDOS to all of Sam Packs people for making a previousl when we came back for window tinting, and the SmartAlert installation, but otherwise, sincere KUDOS to all of Sam Packs people for making a previously, mega-stressful event (buying a new car), a real pleasure...Thanks again to all... More

The buying experience was excellent. The salesman, Glenn Christopher, was very patient with me and gave me plenty of time to make my decision. At the same time, he stayed in touch with me, worked with othe Christopher, was very patient with me and gave me plenty of time to make my decision. At the same time, he stayed in touch with me, worked with other members of the staff, and successfully completed the sale. He was very knowledgable and answered all my questions. The Sales Manager, (Tony.....) was extremely helpful and was also key to the sale. I was given a tour of Five Star and was most impressed with the dealership. I appreciated the opportunity to meet Mr Pack and was impressed with his attitude regarding Customer Service. I completed the paperwork with Bob Little; he was also very helpful with regard to explaining the extended warranty ( I purchased the Basic Program). I look forward to my continued association with Five Star and the impressive staff. O. Charles Williams, Jr. PhD More

I have never enjoyed buying a car! When i had to go on a business trip my rental car was a ford fusion. I loved driving that car. I had told my son about the car experience. When my son was in a wreck he ha business trip my rental car was a ford fusion. I loved driving that car. I had told my son about the car experience. When my son was in a wreck he had to purchase a new car, he had gone to Sam Packs Five Star to look at the vehicles. He called me and told me about his super service he had with Carlos at this dealership. He told me "Mom when you get ready for a new car I am taking you to Five Star and let you talk to Carlos. Well my experience was over the top at this dealership! I have already recommened this dealership and salesman to many of my coworkers, family, and friends. I was told the dealership was wanting to be a family feel and it defintely was that and more. I will defintely buy my next vehicle from this dealership and salesman! More

I originally went to Five Star Ford to shop prices following the theft of my previous Ford truck. Jeff Yates had been referred to me by a friend. When I met Jeff everything I had been told about him following the theft of my previous Ford truck. Jeff Yates had been referred to me by a friend. When I met Jeff everything I had been told about him I found to be true. During the sales experience he was very knowledgable about vehicles and was able to answer or find the answer to every question I had. The experience was very comfortable and easy from my first contact all the way through finance. Everyone seemed to act im my best interest, not Five Star Fords. They worked hard to find me the truck I wanted, get me an interest rate I was willing to live with, and payments in the range I was looking for. This was the first vehicle I have purchased from Five Star Ford but it will not be the last. More

THIS REVIEW IS FOR SAM PACK DEALERSHIP IN NRH Tx. Mr Pack and Terry Rich, I have had nothing but POOR Service and FALSE PROMISES MADE TO ME. I purchased my first car from 5 Star Ford in NRH approx 22 mo Pack and Terry Rich, I have had nothing but POOR Service and FALSE PROMISES MADE TO ME. I purchased my first car from 5 Star Ford in NRH approx 22 months ago. I needed to have it serviced so on Oct the 22nd of this year(2009) I called set an appointment up with James. I left my car there at 805am on the 22nd and was told by James he would call when it was ready. At approximately 330PM that afternoon I had not heard from him. I called and was told he had not been able to get to my car. No explaination but that it would be tomorrow. They did pick me up and did provide a very small loaner car. I was interestd in possibly purchasing a Ford Truck so while my car was there I asked Jeff Crabtree who had originally sold me my car to look at it and see what kind of deal he could make me. He did this and even though I was hesistant to buy here again because of the poor service dept I truly TRUSTED Mr Crabtree. Mr Crabtree passed me off to a salesman who could hardly speak English and certaintly could not tell me about the car and even your staff from Mr Crabtree to the Fiance Department made fun of him asking "Could you even understand a word he said to you" although I feel his heart was in the right place, I did decide to purchase the truck so on Friday the 23rd I went to the dealership where I was PROMISED GOOD SERVICE INTRODUCED TO MUTIPLE PEOPLE WHO also ONCE AGAIN PROMISED ME gOOD SERVICE.At that time I deceided to also purchase some added extras to my truck so was taken to AfterMarket sales where I purchased a TV/DVD player and a Tunnel cover for the truck bed. I was told by Mr. O'Reggio that he could do the work that day on the TV/DVDplayer but would need to order the Tunnel Cover. I elected to bring the car in the early part of the week and was told just call and make an appointment. So on Tuesday Oct 27th just 4 days after the purchase of my truck I called for an appointment and was told you pick the day I am open all week by someone called William. I made the appointment for the 28th and approx 6 hours later tht same day was called and told OOPS I dodnt have the player in stock. I FELL THE YOU TELL YOUR SALES PEOPLE PROMISE THE CUSTOMER ANYTHING TO MAKE A SELL THEN DO THE JOB WHNEVER YOU WANT. I now have purchased approx. 3700.00 worth of extra equipment and now I am ARAID TO EVEN TRUST MY VECHILE WITH YOUR SERVICE DEPARTMENT. It is much like a NURSING HOME PATIENT WHO IS AFRAID OF COMPLAINING FOR FEAR OF RETALITATION! I also have to wonder how NRH 5 Star Ford received a President's Award 9 years in a row It is obvious they have even been mislead. I am at a lost as to how to go about getting the 3700.00 worth of special equipment I ordered installed. Could you at least let me know if I can elect to go to another Ford dealership to have my service done? A Very Unhappy Customer Janice Pigg Justin TX More