Five Star Ford

This was by far the best experience. It was hassle-free, stress free and outstanding customer service, more importantly NO SURPRISES!!!!!I walked in knowing what I wanted and what monthly payment I wanted. stress free and outstanding customer service, more importantly NO SURPRISES!!!!!I walked in knowing what I wanted and what monthly payment I wanted. I love my new car and feel I actually got more than I was looking for. I walked out feeling satisfied, I am so glad I am back in a Ford! I was in an accident recently and my car was a total loss. I've been dealing with the other dealership (NON FORD) and they have been less than helpful and won't return phone calls. This only emphasizes the fact that I made the best buy decision by going through FORD. My sales person, Jay Odom was always so helpful, he kept me updated via email and or phone calls. My calls were returned immediately. It is great to walk into a dealership and have great customer service. I have recommended this dealership and Jay to others. Thank You! More

We were impressed with Jay's skills and his patience in informing us about the car we were looking at. He did not push us for a quick decision if we wanted to buy or not. He was very informative and answe informing us about the car we were looking at. He did not push us for a quick decision if we wanted to buy or not. He was very informative and answered all our questions. Glad to see that he is on your team. We also talked with Kenny Wilder. Another person on your team that is very informative with his end of the deal. Explained all aspects that we were able to understand what we were buying. I would recommend this dealership very highly. Everyone was pleasant and all the sales reps were pleasant to each other. More

We went to check out new vehicles, not planning to purchase one right away...We looked at some Escapes, and Carlos came out to show us some vehicles. We had stopped by 2 other dealerships that same d purchase one right away...We looked at some Escapes, and Carlos came out to show us some vehicles. We had stopped by 2 other dealerships that same day, and the way that Carlos "sold us" on the product was great! We were both very impressed with him, and decided to buy our Escape the same day. More

We have shopped for two weeks for a new car/truck. Not really knowing what we wanted. After visiting more Dealerships than we could count, we decided to try the one "down the street". WOW - what a great really knowing what we wanted. After visiting more Dealerships than we could count, we decided to try the one "down the street". WOW - what a great Blessing it was. Saleman-Robert Wood went far beyond the call of Salemanship. He listened,waited and had such Peace about himself that we felt that this was the right Dealership. We looked at every line of cars/trucks that Ford had and Robert Wood was right there telling us everything about each one of them. He has truly done his "Homework" on the knowledge of the Ford line of cars,crossovers,& trucks. Five Star is truly Blessed to have the staff that it does. From Robert Wood, to the finance person, and the after market manager our experience was wonderful. Five Star has a new customer(s) for the next car we purchase. Thank you again, Robert Wood, you gave us peace about our purchase. It was a pleasure to purchase a truck from Robert Wood, He has a way of makeing you feel comfortable, never was he pushing to make the sale. He gave you time to make the right choice to buy. Again Robert Wood went far beyond the call- He has wonderful Customer Service skills, saleman skills and most of all He gives you more than 110% of his time and attenion. We did not find that at any other Dealership. We are very greatfull for the service that we received from Five Star-North Richland Hills. The Dealership "Down the Street". Why drive all over town, with gas close to $3.00 a gallon for the cheap stuff? Now, I ask that to myself, after two weeks of searching. Even shopping on the internet, we found out that the car/truck was not always there after you drove ALL that way. What suprise us the most other than the great service that we received- was that Five Star had their Add cars & trucks - was not just some "get you in there add". Thank you for your honesty and personal service. See ya next time, Bobby and Melinda Tamplin More

Overall I was ery satified with all the services provided! Great team to work with! I would definitely recommend any to talk to either Mark or Lee for all and any purchase questions, they helped me provided! Great team to work with! I would definitely recommend any to talk to either Mark or Lee for all and any purchase questions, they helped me buy the vehicle I wanted and I was able to drive away happy and completely satisfied. You can not go wrong with Five Star Ford in N. Richland Hills!! More

Everything was amazing at Five Star Ford. Everything I asked about my truck I bought they gave me a straight answer. My sales person Doreen Parker was awesome she showed me everything about my truck and a asked about my truck I bought they gave me a straight answer. My sales person Doreen Parker was awesome she showed me everything about my truck and all the services I'm able to get. I recommend Five Star Ford to anybody who wants to buy a new or used vehicle. More

We was looking on the internet for a new pick up truck. We received a call from Jason and we set up an appointment. We met and instantly had a great relationship with him. He helped us find the pick up We received a call from Jason and we set up an appointment. We met and instantly had a great relationship with him. He helped us find the pick up truck my husband was looking for...we have had Ford trucks for many years so were happy he could direct us to the one we wanted. We were happy with all aspects of the deal. Thank you Jason Howell for making it an easy process. Sincerely Jan and Ed Landwehr More

Had a terrible experience at Grand Prairie Ford, was shuffled between 3 salespeople who weren't interested. Arrived at Five Star and was treated very well, wonderful experience there! Highly reccomend shuffled between 3 salespeople who weren't interested. Arrived at Five Star and was treated very well, wonderful experience there! Highly reccomend that you go see them if you want a great deal and courteous salespeople. More

I hate the car buying experience and told Daryn before I came to the Dealership about my reluctance to purchase a vehicle because of the "car buying experience". Daryn made the experience painless, efficie came to the Dealership about my reluctance to purchase a vehicle because of the "car buying experience". Daryn made the experience painless, efficient and easy on me. Like I told Daryn after we closed the deal, You now have a customer for life. More

I found David Deger very easy to work with. We started our meeting via email when I requested an online quote for a new vehicle. I received an email back promptly with a very good quote. When I was finall our meeting via email when I requested an online quote for a new vehicle. I received an email back promptly with a very good quote. When I was finally able to take some time to visit the dealership and sit down with David to discuss my needs he was very helpful in finding what I was looking for. I have worked with other dealerships and sales people in the past but I always felt like a number being herded through the different sales processes of car buying. However with David and Five Star Ford I felt as though I was a guest. I recommend David Deger and Five Star Ford to anyone who is looking for a new vehicle. More