Five Star Ford - Service Center

First Choice Sean made sure my Flex and I were very well taken care of. Service was fast and I had my vehicle back the next day. Sean made sure my Flex and I were very well taken care of. Service was fast and I had my vehicle back the next day. More

Struggling Excursion engine now runs like brand new. We had an amazing experience with Five Star Ford, we had decided to try them out after a bad experience with Westway Ford that had us needing to take We had an amazing experience with Five Star Ford, we had decided to try them out after a bad experience with Westway Ford that had us needing to take our 7.3 L Diesel Excursion back to them after their initial repair and left it out of commission for almost a month. We originally brought it in because of a struggling engine that was giving us a P1316 code which a google search revealed to most likely be a problem with the Under Valve Cover Harness for the fuel injectors. After their multi-point inspection it turns out we had a lot more problems than we thought, ranging from old transmission fluid to a leaking high pressure oil pump and more, to be honest we hadn't had it serviced it quite some time other than the usual oil changes and the trip to Westway mentioned above. They were able to find everything wrong with it very quickly while keeping us regularly informed on the progress of the repairs and cost estimations the whole way. After about 4 days we were informed that the Excursion was ready to be picked up and I was able to use their courtesy shuttle, which runs all day, to pick me up from my home and bring me right up to the door so I wouldn't have to worry about finding a ride or having to leave another vehicle their to pick up later. Once I turned on the engine I could tell an immediate difference from how it was running before and was further impressed as I stepped on the gas to leave. We never realized just how much power we had lost over the years and it ran better than any time I can remember, like I had just bought it off the showroom floor. We really appreciated everything Five Star Ford did for us and we are going to make sure we bring the Excursion in for regular maintenance from now on and we would recommend Five Star to anybody, especially for Diesel vehicles. More

The VERY best!!! Justin A. helped me and I would recommend him in a heart beat!!! great salesman, honest and explained everything to me, I feel very lucky that he help Justin A. helped me and I would recommend him in a heart beat!!! great salesman, honest and explained everything to me, I feel very lucky that he helped me!!! words can't explain how lucky Justin is and will be my salesman!! ;) More

# 1 Service Advisor If you are looking for a service department this is the place! Service Advisor Caleb Rothganger is the one that took great care of my concerns with my If you are looking for a service department this is the place! Service Advisor Caleb Rothganger is the one that took great care of my concerns with my F150.I will say Best experience that I have had. Excellent Customer Service More

F150 ecoboost timing chain TSB I took my truck to Don Davis Ford in Arlington where they told me it was my air-conditioning compressor making a noise on the coldstart. This issue I took my truck to Don Davis Ford in Arlington where they told me it was my air-conditioning compressor making a noise on the coldstart. This issue was pretty will document on the Internet and I had seen several videos of other people having the exact same issue with their F1 50 so I knew it wasn't the air-conditioning compressor call. I decided to take a five star ford in North Richland Hills along with the video that I made of my truck making the noise. I showed the video to Michael Fitch who took the video to his service technician who immediately identified the issue as being being timing Chain and cam phasers. The rest is history. Five Star Ford Service fixed my truck after nobody else could identify the issue properly. Five star ford has always taken care of me. I really appreciate five Star Ford More

Always quality service We have all 3 of our cars serviced by Five Star Ford in North Richland Hills. They have always given our quality service. We will continue to use you We have all 3 of our cars serviced by Five Star Ford in North Richland Hills. They have always given our quality service. We will continue to use your services. We have been customers of 5 Star for 26 years. More

outstanding AutoButler sevice I was in for regularly scheduled AutoButler service Abby Peal promised the vehicle cleaning to be done in 3 hours and far exceeded estimated delivery I was in for regularly scheduled AutoButler service Abby Peal promised the vehicle cleaning to be done in 3 hours and far exceeded estimated delivery time - completed in 1 1/2 hour Friendly and excellent service More

Above and Beyo!nd Our 2011 Ford Explorer was in great shape, or so we thought, until it broke down in Houston last fall. To make a long story short, Bryan Martin and t Our 2011 Ford Explorer was in great shape, or so we thought, until it broke down in Houston last fall. To make a long story short, Bryan Martin and the staff at Five Star Ford brought our car back to Fort Worth and installed a new engine--working through all the bugs to make sure it was completely right when we got our car back. One of the best parts about this dealership is how they listened to us; when something seemed a little off with the way the car ran, they took it back, testing it again and again to make sure it ran like a car with a brand new engine should! Now we won't go anywhere else with our Ford Explorer. We trust Bryan Martin and Five Star Ford completely! More

This is customer service My wife had just received her 2009 Mustang from the body shop. She notice that there was bolt embedded in one of her tires. the body shop manager reco My wife had just received her 2009 Mustang from the body shop. She notice that there was bolt embedded in one of her tires. the body shop manager recommended that she go to the service dept to get the tired repaired. Abby and Scott went out their way to repair the tire in a timely manner so she can make her appointment in time. Ohh did I mention my wife pick the car up at 5:30pm from the Body Shop and her appointment was at 7pm and Five Star did not charge her for the tire repair and she made her 7pm appointment. More

Excellent Service Joshua Lowery service was very responsive and completed my service request on my Ford Fusion in a timely manner. Very impressed with the service over Joshua Lowery service was very responsive and completed my service request on my Ford Fusion in a timely manner. Very impressed with the service overall. I will recommend this dealership and will return More