Five Star Ford - Service Center

I arrived at the service dept. and it was packed - all I needed was someone to look at my tire that was slowly leaking air - it was handled quickly and professionally and at a very reasonable price. I will needed was someone to look at my tire that was slowly leaking air - it was handled quickly and professionally and at a very reasonable price. I will definitely be back for future car repair needs and possibly a new car. THANK YOU! More

great customer service, out in a timely manner and everyone was very professional. I will continue to get all my sevice done at 5 Star Ford. 5 star service for 5 Star Ford. I will recommend your deal everyone was very professional. I will continue to get all my sevice done at 5 Star Ford. 5 star service for 5 Star Ford. I will recommend your dealer for sales and service to all my friends and family. Thanks, Steve Stehlik More

I had to have my car serviced at the Ford dealeer in Colorado Springs due to profuse water overflow and odor in the water (I thought was transmission fluid, but turned out to be antifreeze). They flush Colorado Springs due to profuse water overflow and odor in the water (I thought was transmission fluid, but turned out to be antifreeze). They flushed the cooling system because cooland light came on and replace radiator cap. This problem noted as I started up the mountain, Pikes Peak, and I had to tiurn around and seek help. Maybe this was because I was not using my car - the AC- correctly. But I returned to mountain after the service and brief instruction on how to use the AC when car is under stress, and we enjoyed a nice trip up and down. And no further like incidents on the trip (2200mi). Other problem: first day out tried to turn on headlights, automatic switch for headlights,did not work (and still doesn't). Dash lights would not come on, and CD player did not work (but radio did). I mentioned this problem at the Ford Dealer in Colorado Springs and we had dash lights and CD music thereafter. So, where I was initially happy with service received, although susp[icious at the rapid service because that is my nature, I believed I had received careless service when I ran into the above problems. The service people and other personnel at Five Star Ford were just as courteous and nice and helpful as possible' I had received what I thought was good service from Five Star before, reason for my return, and will probably use Five Star Ford again. Grace Proctor More

Everything was great. the only negative thing I can say is: The car has to be there to be in line. We brought the vehicle up there on Monday and was number 37 in line. It was not worked on until Thursday. is: The car has to be there to be in line. We brought the vehicle up there on Monday and was number 37 in line. It was not worked on until Thursday. We were called every day to tell us what number we were in line. Great!! Why could we not keep the vehicle until say we were number 5 or so, then bring it in. We are both retired and are home all day. We did without the vehicle for three days while it sat at the dealership in line on paper. It did not cause us much of a problem because we are both retired. But, if you were a working family of two, doing without a second vehicle for three days, not counting repairs, could cause a severe hardship. Stan Blakeney More

Andrea was very helpful throughout the whole process. She was able to find us a loaner car when it was found that the sway bar had failed. She promptly called us with status updates and provided us with ver was able to find us a loaner car when it was found that the sway bar had failed. She promptly called us with status updates and provided us with very detailed information every step of the way. More

I went in for service. Was met promply. My info was taken quickly and I was told that due to a large numer of customers ahead of me it would take about 2 hours. In about 2 hours, I was notified that m taken quickly and I was told that due to a large numer of customers ahead of me it would take about 2 hours. In about 2 hours, I was notified that my car was ready, I paid and left. I have no problems and was completely satisfied. More

I bought my 09 F150 at in Billingsly Ford in Ardmore Oklahoma (an excellent dealership as well) but I live in Ft Worth so I have had it serviced at 5 Star. James Hopkins is my service rep and he is fri Oklahoma (an excellent dealership as well) but I live in Ft Worth so I have had it serviced at 5 Star. James Hopkins is my service rep and he is friendly, courteous, and knowledgible. The work is done correctly and on time. Every person that I have come into contact with at 5 Star does a fantastic job. I recommend 5 Star to all my friends and I absolutely will not take my truck anywhere else. More

I had to have my 2010 Ford Fusion Hybrid towed into the dealership because it would not start. John was very helpful to me in the entire experience and kept me informed on the status of my car while I was dealership because it would not start. John was very helpful to me in the entire experience and kept me informed on the status of my car while I was out of town. We were getting ready to go on our first road trip in the Fusion Hybrid when this happened and that was very disappointing. Unfortunately, we still don't know what caused the problem that required the car to be towed into the dealership. More

Odie is extremely knowledgeable and most courteous. He often anticipates our needs and offers most helpful and very accurate solutions to our service needs. He leaves no stones unturned. After 1 F150 and often anticipates our needs and offers most helpful and very accurate solutions to our service needs. He leaves no stones unturned. After 1 F150 and 3 F250's as well as the Flex, there is no other service department or service advisor I would change to. More

Chris Adams is the reason I continue to return to Five Star Ford. He delivers excellent customer service. On a recent trip Chris called my third party warranty and arranged for the appropriate services t Star Ford. He delivers excellent customer service. On a recent trip Chris called my third party warranty and arranged for the appropriate services to be covered. It was a zero headache and zero cost for me. More