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Five Star Subaru of Grapevine

Grapevine, TX

4.9
4,466 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 4,466 reviews

September 30, 2022

Keep up the good work. I appreciate it when corporations treat clients as individuals who are important to them and not just another revenue stream. More

by Rico_Reardon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew
Oct 01, 2022 -

Five Star Subaru of Grapevine responded

Rico_Reardon, We will continue to provide you VIP service when you visit the Five Star Subaru service department. We really appreciate your feedback and when you need the advice of our service team, we welcome your questions at 817-438-1700. Thank you, Tony Hooman, General Manager

September 29, 2022

Ordered car by phone. Car was delivered and over all good experience with this dealership. More

by JTBB64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dillon Patrick, Jeff Davis
Sep 29, 2022 -

Five Star Subaru of Grapevine responded

Thank you, JTBB64, for sharing your vehicle purchase experience. Now we want to help you fully enjoy your Subaru. Stop by Five Star Subaru or give us a call at 817-438-1700 with technical or care questions. We are here for you! Best Regards, Doug Laymon, Sales Manager

September 27, 2022

Excessive wait times (2 months! ) for a service appointment even for simple service requests. Left a voicemail requesting a call back and was not reached out to More

by Mallory
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Johnnie Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie
September 27, 2022

Nick was great and listen well to what I wanted in a car. The exact model and color was luckily available and we were able to drive home with the vehicle that same day. I'm so thankful for his help and atten More

by Odette Vega
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Eyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Five Star Subaru of Grapevine responded

Congratulations, Odette! We are excited to help you enjoy your new Subaru. When you have technical or care questions, we look forward to you stopping by Five Star Subaru or reaching us at 817-438-1700. Thank you for your review and business! Best Regards, Doug Laymon, Sales Manager

September 24, 2022

The sales experience that Derek provided was professional, creative and thorough. The use of videos both by him and by the dealership that prepared us for the visit to the dealer were helpful an More

by kevinkp1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Five Star Subaru of Grapevine responded

Kevinkp1, It was great to have you shop for your preowned vehicle at Five Star Subaru! We appreciate hearing you found our video processes helpful. When Derek or I can answer future automotive questions, we look forward to hearing from you at 817-438-1700. Thank you for your business and review, Doug Laymon, Sales Manager

September 23, 2022

Helped with my research. No pressure just old fashioned courtesy. Derek kept looking until he found the best fit Subaru Forester for us. More

by James Fennell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Five Star Subaru of Grapevine responded

Knowledge is a priority to share with our Five Star Subaru guests. Thank you, James, for sharing your shopping visit! We look forward to helping you fully enjoy your Subaru. Call us any time at 817-438-1700. Best Regards, Doug Laymon, Sales Manager

September 23, 2022

The dealership met our expectations-friendly, clean. Car arrived before promised date, financing was easy. More

by colleenmills1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prakash (EB) Ebburu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Five Star Subaru of Grapevine responded

Colleenmills1, Thank you for shopping at Five Star Subaru. We are grateful for your business and customer satisfaction remains a priority. EB and I welcome your technical or care questions at 817-438-1700. Let us know how we can help you enjoy your new Subaru. Best Regards, Tony Hooman, General Manager

September 22, 2022

Everyone was very friendly and helpful, from start to finish. I am looking forward to keeping my Subaru for many years. More

by DG Miller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Five Star Subaru of Grapevine responded

Congratulations on your Five Star Subaru purchase, DG! Derek and our staff remain available at 817-348-1700. Let us know how we can help you enjoy your Subaru. Thank you for your review and business, Doug Laymon, Sales Manager

September 21, 2022

Service department at Five Star always gives five star service! They are helpful, timely and polite. More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, Sean
Sep 22, 2022 -

Five Star Subaru of Grapevine responded

Thank you, Janet, for sharing your feedback. Our entire Five Star Subaru service team appreciates your recognition. We look forward to scheduling future appointments at 817-438-1700. Safe travels! Best Regards, Tony Hooman, General Manager

Sep 22, 2022 -

Janet responded

You really have a great Service department. The one time I had to wait because service was taking longer than expected was because my service advisor was unhappy with the quality of the tint that was applied to my windows, and asked the tint person to re-do it all. They pay attention, they follow up and they follow through. These are employee qualities that sometimes cannot be taught or trained, they just come with it or they don't.

Sep 22, 2022 -

Five Star Subaru of Grapevine responded

Thank you, Janet! 😊

September 21, 2022

Everyone was great. EB was easy to work with and I never felt like I was being “pushed” into a vehicle. More

by pdmerryman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prakash (EB) Ebburu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Five Star Subaru of Grapevine responded

Pdmerryman, We are so excited to have your business at Five Star Subaru. EB and I want to make certain you fully love your new vehicle. Stop by or give either of us a call at 817-438-1700 when you have technical or care questions. It will be great to see you again. Thank you, Doug Laymon, Sales Manager

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