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Five Star Subaru of Grapevine

Grapevine, TX

4.9
3,353 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 3,353 reviews

December 04, 2019

Sam Pack Subaru Taylor Greene was an excellent sales person, Finance dept was also great as was the sales manager and the GM. Sam Pack Subaru was by far the best deal More

by KSMCCUTCHAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2019 -

Five Star Subaru of Grapevine responded

Congratulations KSMCCUTCHAN on the purchase of a new car from Subaru of Grapevine. When you have questions about the vehicle, please give Taylor or me a call at 817-438-1700. We hope to keep you both knowledgeable and comfortable with your buy. Thank you, Doug Laymon, Sales Manager

December 03, 2019

Lauren was the most courteous , professional and honest salesperson I have dealt with in a long while. Your company is so fortunate to have her!!! More

by Bart_boothe
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Bayles, Anthony Lombardo
Dec 04, 2019 -

Five Star Subaru of Grapevine responded

Hello Bart_boothe, Thank you for taking a moment to share your visit with Lauren at Subaru of Grapevine. We agree she is an asset to our dealership. Please let Lauren or me know if you have any additional questions about your purchase at 817-438-1700. In the meantime, enjoy your ride! Best Regards, Doug Laymon, Sales Manager

December 03, 2019

Most professional dealership experience buying a vehicle. Best new car sales experience, having purchased 12 new vehicles. Ron was very informative, respectful of my time and enabled me to make my decision. More

by knightrichard1952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddie Valdovinos
Dec 04, 2019 -

Five Star Subaru of Grapevine responded

Happy Holidays, knightrichard1952! We are excited you will be driving Subaru as you head into the new year! Ron, Freddie, and I are available at 817-438-1700 if you need any help with features on your new Subaru. Please stay in touch. We are here to help. Thank you for your business and review, Doug Laymon, Sales Manager

December 03, 2019

Clay was fantastic to work with. He showed me the cars I was interested in and even had the exact car I was looking for brought to the lot for me. He didn’t pressure me, was honest, and made me feel appreci More

by CarBuyer5
Recommend Dealer
Yes
Employees Worked With
Clay Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Five Star Subaru of Grapevine responded

Congratulations Carbuyer5! We are happy to hear you enjoyed your shopping experience at Subaru of Grapevine. Clay and I would like to make certain you understand every feature on your new Subaru and we invite you back to review your car. Please stay in touch at 817-438-1700. We look forward to seeing you again. Happy Holidays, Doug Laymon, Sales Manager

December 01, 2019

I always have had a strong aversion to car dealerships and salesmen but this experience was pleasant and easy. Tobias was friendly, answered our questions clearly and honestly and never pressured me to ma More

by carmes
Recommend Dealer
Yes
Employees Worked With
Tobias Awoniyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Laymon; Brandon Fraikes
Dec 02, 2019 -

Five Star Subaru of Grapevine responded

Thank you, carmes, for taking the time to acknowledge Tobias during your shopping experience at Subaru of Grapevine. We would love to have you back anytime we can help with your vehicle needs. In the meantime, enjoy your new Subaru and please stay in touch at 817-438-1700. Happy Holidays, Doug Laymon, Sales Manager

November 30, 2019

Buying an “Outback” from Subaru of Grapevine was a wonderful experience ! Salesman Clay Garrett took care of everything down to the smallest details. I found him knowledgeable, personable and availab More

by Subarusull
Recommend Dealer
Yes
Employees Worked With
Clay Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Fraikes
Nov 30, 2019 -

Five Star Subaru of Grapevine responded

Congratulations on the purchase of your new Outback! It is important to us that you fully understand the features on your Subaru and we welcome your questions at 817-438-1700. Enjoy the holidays in your new car! Thank you, Doug Laymon, Sales Manager

November 29, 2019

5 star experience at Grapevine Subaru Our salesman, Clay, did an outstanding job working with us to find a vehicle for our 16 yr old son. He let us test rive multiple vehicles until we fou More

by David Y
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clay Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2019 -

Five Star Subaru of Grapevine responded

Welcome to Subaru of Grapevine! It is good to hear you found the perfect care for your travel needs. Call us anytime you need help with your automotive care at 817-438-1700. We hope to continue serving you. Thank you, Doug Laymon, Sales Manager

November 27, 2019

Easy Process! Great experience in purchasing our newest car. Sales reps were not pushy at all and fair on prices. Even stayed late on Friday night to allow us to c More

by scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clay Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2019 -

Five Star Subaru of Grapevine responded

Hello Scott! Thank you for taking the time to review your shopping experience at Subaru of Grapevine. We hope your travels were more enjoyable in your new car. If we can help in any other way, please give Clay or me a call at 817-438-1700. Happy Holidays, Doug Laymon, Sales Manager

November 26, 2019

We were from out of state and needed major repairs. The service writer was honest and straightforward regarding the issues. He stood by us throughout the ordeal while maintaining the integrity of his posit More

by doten1683
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
Nov 26, 2019 -

Five Star Subaru of Grapevine responded

Hello doten1683! Thank you for taking the time during your travels to share your service visit at Subaru of Grapevine. We are available at 817-438-1700 if you have long-distance questions we can help with. Your comments and review are appreciated. Safe Travels, Marcus Procter, Service Manager

November 26, 2019

Car purchase Experience was good and will return. Need additional work regarding preparing used cars for resale. A few inaccuracies in checklist and incorrect keys More

by FORRESTBJOHN
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rutger Kesling, Luis Hernandez
Nov 27, 2019 -

Five Star Subaru of Grapevine responded

Hello FORRESTBJOHN, Thank you for sharing your feedback. Customer experience is a priority at our dealership and I send my personal apology for the mix up with the keys to your vehicle. Please reach out to me at dlaymon@subarugrapevine.com if you would like to provide additional suggestions on where we need to improve. Our dealership is committed to quality customer care. Best Regards, Doug Laymon, Sales Manager

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