Five Star Subaru of Grapevine

The name says it all: Five Star Subaru of Grapevine The name says it all: Five Star Subaru of Grapevine... Having some 20+ years of buying performance cars, I was impressed by how unique this dealer The name says it all: Five Star Subaru of Grapevine... Having some 20+ years of buying performance cars, I was impressed by how unique this dealership is; where all (as in All... since I interacted with sales, finance, service, & parts; I even, mistakenly, barged into the GM's office; he was kind enough to receive me and call one of his sales team to assist me. In fact, I have never been to a car dealership where everybody really strived to provide good customer-service, consistent with the guidelines of Five Star Subaru; it is obvious that this top-down, customer-oriented approach, makes Five Star Subaru 'The Number One' choice, transcending all car dealerships! Being a long-standing fan of WRXs & STIs, I went there for the cars... But ended up liking the people as well. Luckily, and very truly, that is the reality of shopping cars at Five Star Subaru of Grapevine. No wonder, they are at the top: if the Sam Pack Auto Group keeps earning awards, it is because of the impeccable people who work there (Toni, Stephen, Frankie, Marcus, Mike & James...) Besides, what impressed me most was the efficiency of their staff: all employees are working, with no idle/down-time; there are NO secretaries/gate-keepers doing nothing, while walking around and smiling... Therefore, words are never enough to express my praise; by now, it is very clear that Five Star Subaru of Grapevine is my Automotive Paradise (and my best) car-buying experience ever: Competence, topped by courtesy. Money negotiations is very smooth and drama-free (no games, or hustling; all prices are on-line... and voilà). Very simply: Try it to believe it! More

Easy to work with. No games/gimmicks Jennifer made the car buying experience easy. As I had arrived near their closing time, she graciously stayed late while I did a test drive. Over th Jennifer made the car buying experience easy. As I had arrived near their closing time, she graciously stayed late while I did a test drive. Over the next several days she stayed in touch, mainly via the text messages, to help narrow down color and options desired. At the actual time of purchase, there were none of the games or hassles seen in other dealerships of "let me check with my manager". More

Excellent Experience Joey Edwards was truly a 5 Star helper during our recent purchase. Absolutely no pressure and willing to help out wherever he could. I will definite Joey Edwards was truly a 5 Star helper during our recent purchase. Absolutely no pressure and willing to help out wherever he could. I will definitely recommend 5 Star and Joey Edwards to others More

Awesome Experience I went to Subaru of Grapevine to check out the Subaru Outback. My salesman, Keith Sarao, was extremely knowledgeable and helpful. He was very respec I went to Subaru of Grapevine to check out the Subaru Outback. My salesman, Keith Sarao, was extremely knowledgeable and helpful. He was very respective and courteous, and I never felt pressured to buy. I left and check out some other vehicles, but I went back. I am so happy that I chose Subaru. It is more than I expected and much more! Thank you! Janie Arnold More

Friendly and attentive dealership. Maybe the lowest Subaru prices in DFW. The staff is very friendly and not trying to pressure you to purchase anything. This is a very nice new facilit Maybe the lowest Subaru prices in DFW. The staff is very friendly and not trying to pressure you to purchase anything. This is a very nice new facility. More

Quick and easy. This was a great buying experience. With a 90 minute trip each way from where we live. We didn't want to be there for hours and hours. We were able to This was a great buying experience. With a 90 minute trip each way from where we live. We didn't want to be there for hours and hours. We were able to handle all the nitty gritty and financing the day before over the phone. Friday evening we got there at 5 and we were driving away by 6:30pm. To get a car nicer than we expected, for lower price than we expected we are very happy. We would use them again. Thanks John. More

Great Customer Care! This was my first time buying a car, so I wanted to take my time and do it right. I went to 3 different dealerships before this one so let me tell you This was my first time buying a car, so I wanted to take my time and do it right. I went to 3 different dealerships before this one so let me tell you, save yourself some time and go straight to Subaru of Grapevine. You aren’t going to find better service or customer care anywhere else. My sales rep, Jennifer, was especially helpful and always took the time to answer any questions I had, before and after the sale. The finance manger we saw, Brian, was also really helpful. Overall great experience. More

Vertr Impressed The people and the facilities make this a truly excellent dealership. Everyone was friendly and accommodating without being overwhelming and the faci The people and the facilities make this a truly excellent dealership. Everyone was friendly and accommodating without being overwhelming and the facility itself is new and spotless. More

Laid back sales My initial contact was through email after looking through the web inventory for the Outback. We arranged to come in an visit. My lease was ending o My initial contact was through email after looking through the web inventory for the Outback. We arranged to come in an visit. My lease was ending on a Chevy truck and I had questions since this was my first lease. We had decided to get my wife a new car and I would keep hers. Joey is very easy to talk with and has a very laid back approach. He presents you the facts and answers questions. He retrieved the car we were interested in and took us for a test drive. He began the drive by explaining many features of the car. While we were out my trade was being evaluated. The offer was less than I expected but I produced a Carmax quote and the dealer upped the bid to an acceptable figure. We did the deal and then Joey took us out and explained the car's features in detail. At no time during this entire visit did we feel pressured. It was a very pleasant experience. I'd recommend Joey to anyone. More

Fantastic Experience Keith was great to work with, as was the Finance Manager, Brian Button. They were both a pleasure and provided the best buying experience for a car th Keith was great to work with, as was the Finance Manager, Brian Button. They were both a pleasure and provided the best buying experience for a car that I’ve had to date. Thanks so much for working with my husband and I and taking great care of us. Would definitely recommend. More