Five Star Subaru of Grapevine - Service Center

The recall service was easy to schedule, was done within the stated time frame and with refreshingly courteous attention. the stated time frame and with refreshingly courteous attention. More

The service manager was kind enough to tell me the The service manager was kind enough to tell me the slowest part of the day so I could get in on walk in service. This is my 5th Subaru and I was due The service manager was kind enough to tell me the slowest part of the day so I could get in on walk in service. This is my 5th Subaru and I was due for my first 6000 mile service on it. Before I could get scheduled I got a nail in the sidewall of the drivers rear tire. So I needed to get in quickly. I got there and Sean was my advisor and they did my service which included the tire rotation. So it made it easy to check the tires. They quoted me a price to replace the tire that was more than fair. I mean everyone talks about the dealer being expensive and I have not found that to be true at all. I had a price from Discount tire when I stopped in two days earlier to get air. The dealer at Five Star Subaru quoted a price to replace the same exact tire at 55% less than Discount. Even though it was a great price you can't help be a bit frustrated because you had the bad luck to get a road hazard on a brand new Subaru tire. I guess we looked frustrated as we were checking out. I always purchase the extended service package on my Subaru because it is such a good value. The advisor Dyson said we got this for you this time, and they rolled in the cost of replacing the tire for me. That is the service you get at 5 Star. I am not just saying that because I saved on the tire. The place is always spotless, the people from the sales rep to receptionist is always like your friend. I stop by and grab a coffee sometimes and visit with them. Just the best bunch you ever experience. Switched my business here the first day they opened and it has been awesome every since Thanks Rick Gray More

Excellent, prompt, courteous service. Reception area comfortable and well supplied. I highly rate them for quality work. They are honest and don’t disappoint. comfortable and well supplied. I highly rate them for quality work. They are honest and don’t disappoint. More

Everyone there is still very friendly, Shantia still remembers me. Danny and Tyler are still my Subie heroes... All is well!!!! Thank you. remembers me. Danny and Tyler are still my Subie heroes... All is well!!!! Thank you. More

Came in for an oil change. Got My Vehicle in right Came in for an oil change. Got My Vehicle in right away. Even washed it came out and told me everything that the vehicle may need in the future. Ve Came in for an oil change. Got My Vehicle in right away. Even washed it came out and told me everything that the vehicle may need in the future. Very pleasant experience More

This 5 Star facilities is in a great location, and comprised of well qualified and friendly staff members who strive to n my ale the customer’s satisfaction top priority. comprised of well qualified and friendly staff members who strive to n my ale the customer’s satisfaction top priority. More

One of the most pleasant experiences waiting for my One of the most pleasant experiences waiting for my vehicle to be inspected and repaired. All the amenities needed to work and complimentary drinks w One of the most pleasant experiences waiting for my vehicle to be inspected and repaired. All the amenities needed to work and complimentary drinks with snacks made it a quick wait. Great customer service and everyone was kind. Clean and friendly environment. Thank you for a great morning. More

Staff was very Professional, prompt, pleasant, Staff was very Professional, prompt, pleasant, respectful. Inside was very clean, great atmosphere and my car was ready in half the time that was ant Staff was very Professional, prompt, pleasant, respectful. Inside was very clean, great atmosphere and my car was ready in half the time that was anticipated.. More

Dealership was a calm, clean, and a nice environment. All employees were polite and seemed to be happy to be there. Super easy experience getting routine service on my vehicle. employees were polite and seemed to be happy to be there. Super easy experience getting routine service on my vehicle. More

Much quicker than expected! All covered by warranty, etc. Appreciate time for free oil changes being extended because of pandemic. Appreciate time for free oil changes being extended because of pandemic. More