Fletcher Jones Motorcars

The first time I tried the moonroof the shade got stuck about halfway open and bunches up like an accordion. Mike in sales was very friendly and knowledgeable about the MBZ product line, and not pushy about halfway open and bunches up like an accordion. Mike in sales was very friendly and knowledgeable about the MBZ product line, and not pushy at all he was very confident that the product line would sell itself. The sales manager Anthony was willing to do what ever it took to make the deal, including staying late as well as allowing Mike to go pick up my son from Dana Point from Squidding because I was not willing to let him in my new car all fishy smelling, he was truly a smelly smell that smells smelly. Angel was very efficient and friendly in financing and got the paper work done before the car was even done being washed. Over all it was a great experience and I never felt pressured by anyone at the dealership, at the same time I knew that I was not going to be leaving without that new Coupe simply because they were not going to let me leave unsatisfied by not giving me the deal that I had set on the table from the beginning. I have spoken with the very friendly and helpful Josh that assured me he would get the moonroof shade problem resolved in service while getting my wife acquainted with all of the many features on her new car. Thanks again to all of the great people at your dealership down to the Gentleman that walked me out to my car after 10 p.m. last night, I am sorry I don't remember his name, but you can tell that everyone at your dealership is very glad to be working there, and you should be very happy with the culture that your management team has created at your awesome establishment. Sincerely, James F Burroughs More

I will say, with great objectivity, this was by far the most pleasurable, professional and accomodating automobile buying experience I have ever had. Dennis Cohen, with the support of Garth Blumenthal, GM most pleasurable, professional and accomodating automobile buying experience I have ever had. Dennis Cohen, with the support of Garth Blumenthal, GM of Fletcher Jones Motor Cars, did a most magnificent job working with me throughout the new car buying journey. From the introduction to the new model, (E550 Coupe), Dennis, carefully and in great detail, reviewed with me all of the car's features and benefits with great enthusiam and verve. As I compared the competition to the Mercedes E550 Coupe, I was drawn back to meet with Dennis in order touch and drive the car on no less than 4 occasions. (I am a slow mover). Once the commitment was made by me to pursue the E550 Coupe as my new car of choice, Dennis and Garth went to great measures to review the features of two E550 Coupes in particular. Ultimately, after some deliberation on model options, the car of my dreams was realized. The success lies in the hands of Dennis and his follow up, Garth and his sharp pencil, and my commitment to become a Fletcher Jones customer....for life! I am now even more enthusiastic as I drive my new Mercedes Benz each day and proudly share my wonderful experience I received from the first class group at Fletcher Jones Motor cars. Thank you Dennis and thank you Garth as I look forward to a fantasic long term relationship with you both and everyone at Fletcher Jones. All the best and continued success.....Mark A. Simon PS: I will be using the convenience of your airport shuttle service in the next week or so, another unexpected bonus and by product of buying my new car from you, right here in my back yard! More

Alex Livadas and his team were very nice, professional and helpful. Alex went above and beyond to work with me and get me into a new vehicle. I have been a dedicated Mercedes Benz customer for a long and helpful. Alex went above and beyond to work with me and get me into a new vehicle. I have been a dedicated Mercedes Benz customer for a long time now and the staff at Fletcher Jones has always provided me with the upmost respect along with stellar customer service. I have always recommended Fletcher Jones and will continue to do so. Once again, thank you very much. Warmest regards, Debora Najera More

Mike provided outstanding customer service. He Made the purchase of the E-Class pleasant. He took the time to have has test drive several E-Class and provided suggestions that made it easier for us to dec purchase of the E-Class pleasant. He took the time to have has test drive several E-Class and provided suggestions that made it easier for us to decide which model to choose. His associate gaves us greate instructions on the features of the vehicle. More

I VERY HAPPY WHEN MY FAMILY COME OVER THERE.BECAUSE WE FISRT TIME SEE 1 CAR DEALER LIKE THIS.WE SHOP A LOT DEALER MERCEDES BUT NO ONE LIKE FLETCHER JONES MOTORCARS SEVICES VERY GOOD ,SALE PRICE VREY LOW FISRT TIME SEE 1 CAR DEALER LIKE THIS.WE SHOP A LOT DEALER MERCEDES BUT NO ONE LIKE FLETCHER JONES MOTORCARS SEVICES VERY GOOD ,SALE PRICE VREY LOW ,NO ONE CAN BEAT IT.FLETCHER JONES MOTORCARS IS #1 IN ORANGE COUNTY. thankyou Loan Nguyen More

Best car buying experience I ever had. The team was very reasonable and extremely knowledgeable. I absolutely did not feel like I was getting the hard sell or sleazy car dealer experience…these guys were ve reasonable and extremely knowledgeable. I absolutely did not feel like I was getting the hard sell or sleazy car dealer experience…these guys were very good!! By contrast, I had started with MB of Laguna Niguel and they pulled the old wait and wait and then a response follwed by "my mangaer can't come off list for THIS CAR"...what a bunch of cheats. Foothills MB never even returned my emails...3 of them. More

I was referred by a friend of mine from England to your dealership. I also heard alot of good comment of Fletcher Jones service but I never believe it until I experience it yesterday evening. The sales rep dealership. I also heard alot of good comment of Fletcher Jones service but I never believe it until I experience it yesterday evening. The sales rep(Joon Lee) is very friendly and helpful eventhough he was busy taking care of his customer prior to us. He is awesome. I am still overwhelm with the service and the great deal I got :) I also want to thank you for the last guy who stayed for us (Tony) he patiently go thru the car with me thoroughly. And the Finance Manager too(Rick) Thank you. I sure refer to my friends. Merry Christmas. More

I have ben customer of BMW for many years and I bought many car from Brechet BMW, but their service has become so didturbing that I decide to try your dealership and I can not be happier so I started wit many car from Brechet BMW, but their service has become so didturbing that I decide to try your dealership and I can not be happier so I started with a preowned one and I will buy more car from you, I believ your service has to be as good as your sales and if it is true I will be driving your car for ever. Dean Pontikos was a great salesperson and made me very confortable for buying the car He was not pushy and went on without a single inapproperiate question which we all see from saleperson. I told him I will see him relatively soon to buy a car for my son who is gratuating Law school on 12/21/09 tomorrow. I have bought 44 cars in closed to 18 years and we never keep car more than 3 years and I am kind of woory if I have made a mistake by not trying your dealership. Thank you for making me very happy customer of your dealership..........DR. Imandoust More

Made an appointment with one sales rep to see if they can top the offers from other dealers. Upon arriving, another rep Tommy Tran showed up saying there is a family emergency with the guy I made appointmen top the offers from other dealers. Upon arriving, another rep Tommy Tran showed up saying there is a family emergency with the guy I made appointment with(Whom I just spokie to minutes ealier). After a brief conversation and found out the discount I was looking for. He mumbled to himself that no wonder the sales lead was given to him. He became unfriendly, almost hostile and ultimately brought in a senior manager. That manager explained nicely the reason they can't do the deal which I totally respect. If my initial encounter was with that respectful manager, I would still consider going abck there one day. They should not just hire anybody from the street. All of us are looking for the best possible deal out there. Sometimes, even pricing isn't the best, sales can still be made based on other factors. I have to say that this is one of my worst experience ever at a Mercedes dealership. More

Mr. Henry is not one of the best service advisors I have worked with in Mercedes dealerships since the 1950s. Steve Henry is, by far, T-H-E B-E-S-T, always thoughtful, efficient, courteous and with excellen worked with in Mercedes dealerships since the 1950s. Steve Henry is, by far, T-H-E B-E-S-T, always thoughtful, efficient, courteous and with excellenct communication skills, concise and complete, in his presenting the most complex automotive repair situations and suggestions for the future care of my Mercedes automobiels from FJM's. Steve Henry and Bob Evans are the reasons I and my family and staff continue to buy from Fletcher Jones! More