Fletcher Jones Motorcars

internet manager does not give you pricing via email/internet, he wants a face to face meeting (what's the purpose of having an internet manager). i went there anyways, salesman was late, referred email/internet, he wants a face to face meeting (what's the purpose of having an internet manager). i went there anyways, salesman was late, referred me to another salesman. he was very promising in terms of giving me some pricing figure, wants to make a deal. went to his manager, brought his manager/finance guy to talk to me and the latter is pushing me real hard for a lease. i told them before hand that i will be financing and i don't want to lease. said that they cannot give me the deal i want without going thru a lease. i wasted my time. More

i recently brought my car in to fletcher jones for service, although my service advisor was very friendly, the employee that worked for enterprise the company that gives you the loner car made me feel service, although my service advisor was very friendly, the employee that worked for enterprise the company that gives you the loner car made me feel about as little as possible, but thats besides the point when i picked my car up the next day i went to turn on my sound system to find out that my ipod had been stolen, thats not all my car had looked like it was ransacked they went through everything they stole other personal belongings they also took all of the silver change i left in the ashtray. i have taken my car to the car wash many times and never had anything taken out of it, i brought my car to the #1 mercedes dealer and they took everything they could get their hands on. More

I purchased my E63 AMG and when I recieved my car it wasen't clean like you would expect. Then when I brought in my car for 1500 mile service. I waited in line three times for more that one hour of my t wasen't clean like you would expect. Then when I brought in my car for 1500 mile service. I waited in line three times for more that one hour of my time. This place makes one feel like a number. I would not recommend this dealer for service. They don't care about real customer service..... Stay away...... More

Very unfriendly. Included extras in the price and paid for it for later installation. However, they would only refund portion of the price after my change of mind. They are not straightforward and hones for it for later installation. However, they would only refund portion of the price after my change of mind. They are not straightforward and honest. More

I have leased and purchased several cars prior to my experience with Fletcher Jones newport beach. I can tell you that this dealership is the WORST is every aspect and a nightmare. The salesmen are cock experience with Fletcher Jones newport beach. I can tell you that this dealership is the WORST is every aspect and a nightmare. The salesmen are cockish especially Jim Ganz...he is a freaking disrespectful nut. These idiots act as though they own the dealership and they are throwing the benz for free to a "to be treated well MB buyer". If you are knowledgeable about the cars/financing/leasing/rates and are looking for a good deal, DONT GO to these guys. They will try to rip you off on every chance and ONLY cater to rich fools who care nothing about money or the deal. Please make you buying experience better and look elsewhere, as you deserve to be treated well, and after all, you are getting a Mercedes Benz for heaven sake!!. More

I asked for a service 12000 miles after my warranty ended. I stated to the advisor Tony if there was alot wrong I would be buying a new car. After a $1200 service I was told another $6000 in repairs wa ended. I stated to the advisor Tony if there was alot wrong I would be buying a new car. After a $1200 service I was told another $6000 in repairs was needed from aging. I was also told I had major leaks from Oil pan and Transmision. I brought a photo in to show a few small drips after years of parking. They stated they had to steam clean the car and found these issues. I opened the hood looked underneath - nothing no steam clean. The service manager argued they had to steam clean it ! Unreal. Never again will I or my family shop here More

Fletcher Jones Mercedes of Fremont dealership is a place to get BAD car sales experience. Management dose not care about customer at all. Upon receiving written promotion on E350 lease I came down to Fremon to get BAD car sales experience. Management dose not care about customer at all. Upon receiving written promotion on E350 lease I came down to Fremont. I presented my offer, it was not accepted, and I left. After that they started calling me almost every day (2-3 times some days). Finally I had conversation with an assistant sales manager, who assured that if I came back they would grant my offer. He told me that sales manager, Ho Kim was aware of the details and would be waiting for me to come next day. Next day I drove to FJ Mercedes of Fremont. Upon my arrival sales manager didn't even bother to meet with me. Through his sales associate he sent me a note: prior deal no more - new offer $200/month more; take it or leave. I wasted several hours to get there, and nobody even apologized. When we were leaving, sales associates rudely laughed and sales manager Ho Kim was in his offices watching this. I wrote a letter to their General Manager about false promises, and my experience with service and treatment of customers in his dealership. He ignored my letter, as well as my phone call. In my prior experience with BMW, Lexus management were always very serious about respect in working with the customer. But I have never experienced such disrespect and don't-care-about-you attitude as in Fletcher Jones Mercedes of Fremont CA. After the visit dealerships usually call asking about your service experience. Woud be nice to know if there is any headquaters that oversees FJ dealerships and that would be responsible to evaluate customer complaints? More

Fletcher Jones Mercedes Benz of Newport Beach, OC, California, is a JOKE. They are the reason as to why the rest of the country looks at the west coast with their noses up in the air. It is funny that California, is a JOKE. They are the reason as to why the rest of the country looks at the west coast with their noses up in the air. It is funny that this dealership assumes that who ever walks in there are ignorant customers. Let me preface the following in there defense. There are two types of clients who walk into this dealership. 1. “I make so much money; that I could care less what you charge, so just let me get this car now!” 2. “I really can’t afford this car but I’m trying to keep up with the Jones’.” On July 2, 2007, I was offered a great deal through a local dealer (not FJ). Because, they did not have the car of my choice, I left them a deposit to lock in the rates. Well someone didn’t do their job. I went to the dealer on July 6, 2007 (after the rates had changed) and obviously they could not honor those rates. I called Fletcher Jones in Newport and explained my situation. Nicole Smith who is an assistant to Chris Lanza, the General Sales Manager, told me she would run those numbers by Chris. She called within15 minutes and said, “I have good news for you, Chris looked at those numbers, and knows of the program you are referring to. He likes to earn your business and would like for you to come in.” I then asked her if they had my car in stock (color/ packages) and she said that they had over 150 E350’s. After doing some research on FJ, I soon became aware of their shady business practices. I called them back and explained I did not want to waist my time or theirs. I would come only if they had my car and would honor those rates. I was re-assured for the second time. As this was a Friday afternoon, I did not want to battle traffic and knew I was going to be busy for the weekend so I made my appointment with Chris Lanza (GSM) for Monday 10:30am. Monday morning, at 9:00am, Nicole called to reconfirm the appointment. I took this opportunity to ask her once again, if they a) had my car and b) were willing to honor my rates. I was offered the same response, “Chris has insured me that he is willing to beat your deal… we have your car… we are the largest dealership in the world… we do more numbers than anyone else…” When I got there at 10:35am, I had to wait for 15 minutes. Chris came by and indignantly greeted us. Told us, that a regular sales person would show us the car and then he would work out the numbers. As he is the GSM, I was fully aware of his responsibilities so I conceded to having a sales consultant locate the car. Soon I realized that the car I was promised was NOT there. Instead, they offered me a car at a higher MSRP in my least favorite color combo. After, I complained, Patrick (Sales Manager) came in. He admitted that he had no idea of the deal I was talking about. He further told me that the car (I didn’t even want) we were looking at, he could not discount. So this morning, I wasted my time much to my dismay and was offered nothing more than a FAKE apology from a guy who knew nothing of my deal. More

The old Bait & Switch, called twice in two days to confirm the CPO E500 was on the lot before I drive up from San Diego. Dina calls me and says come by. I get there and some xxxxxx says check out al confirm the CPO E500 was on the lot before I drive up from San Diego. Dina calls me and says come by. I get there and some xxxxxx says check out all our other e500's, we have tons, we're number #1, blah, blah, blah. I'm blunt, yes or no, is the car here? OK, he says let me check, BTW, we have a lot of other.... I interrupt rudely, look at him and say...Hey! one step at a time! Is the car here? The jerk comes back and says it was sold last Wed. but look at this other car...screw you. He goes thru the, let us make it up to you, my mgr. will get you a good deal, how can I make it up to you. I said give me $1,000 for my wasted time and effort, he looks down to the ground realizing I'm not one of the 90% of the customers who walk in and pay sticker for the gold color model. Horrific waste of time, freaking jerks! These snotty guys are definetly full of themselves. I would expect these tactics from a rinky-dink dealer but FJMB?!?! Stay away from, there are enough negative comments here to prove it. Would never buy from them and never recommend them, runied my whole car-buying experience for my 1st Mercedes. More

I bought a car from Hale. He is such a jerk, very high on himself. I will never do business with Hale or FJ. They are all very egotistical and arragant! Used car salesmen with an atitude, it doesn't ge on himself. I will never do business with Hale or FJ. They are all very egotistical and arragant! Used car salesmen with an atitude, it doesn't get any worse. More