Flood Mazda

Fantastic Service As always, excellent care and communication, friendly and prompt. Detailed explanation of what needs to be done, how long it will take, etc Will alw As always, excellent care and communication, friendly and prompt. Detailed explanation of what needs to be done, how long it will take, etc Will always be my go to place for sales and service More

Excellent I recently purchased a Mazda CX-9. Richard was so amazing. He made sure through the whole process that I was happy with my choice and that this car wa I recently purchased a Mazda CX-9. Richard was so amazing. He made sure through the whole process that I was happy with my choice and that this car was checking all the boxes in what I was looking for. Flood Mazda also has the best service! I bought a CX9 there before and everyone in the service department couldn’t be nicer or more knowledgeable! So happy all the way around! More

Great service, but took longer than I expect n appointment A warning light alert had me make an appointment, they diagnosed no issues, reset the warning light, washed and vacuumed the car - all no charge. Whi A warning light alert had me make an appointment, they diagnosed no issues, reset the warning light, washed and vacuumed the car - all no charge. While I certainly appreciated the excellent service as well as Alyessa’s updates - I was surprised the process took more than an hour. I was told in the future, I could have someone pickup and return the car, so I’ll provide do that next time. More

Great experience Competent team, going the extra mile to assure smooth sailing through the complex process of leasing. Car features described clearly and thoroughly (m Competent team, going the extra mile to assure smooth sailing through the complex process of leasing. Car features described clearly and thoroughly (most of them twice). Received request for feedback frequently to prevent miscommunication. The person assisting me, Rich, was very patient, organized, detailed in description, and went the extra mile and Gave us a ride from home back to the dealership to pick up the new car. Smooth, professional service! Will recommend to my friends and family! More

As usual I had a great experience I am very happy with my experience getting the brakes repaired on my Honda. Allyssa was very friendly and efficient and I always like dealing with her I am very happy with my experience getting the brakes repaired on my Honda. Allyssa was very friendly and efficient and I always like dealing with her. More

Service Steve was so pleasant on the phone which made scheduling my appointment so easy. He was very accommodating to my schedule and was able to have vehicle Steve was so pleasant on the phone which made scheduling my appointment so easy. He was very accommodating to my schedule and was able to have vehicle picked up at work and have vehicle worked on during business hours. More

They treat you like royalty! The customer service people are great. They literally teat you like royalty! The work is done right the first time and they keep you informed. The customer service people are great. They literally teat you like royalty! The work is done right the first time and they keep you informed. More

Leased a 2019 cx5 Phillip Barry took great care in explaining the special incentives for returning lease customers and went above and beyond helping me move my belongin Phillip Barry took great care in explaining the special incentives for returning lease customers and went above and beyond helping me move my belongings from my 2016 cx5 to my 2019. It was pouring and he arranged the cars so I didn’t get wet. This is my second time working with Phillip on a lease and my husband has leased two Mazda’s with Phillip. For both of us Phillip was great to work with. Cody was also very helpful explaining all the paperwork. More

Maintenance Took my Mazda 3 in for scheduled maintenance. Was informed of car issues that needed immediate attention and were completed while I waited. Also given Took my Mazda 3 in for scheduled maintenance. Was informed of car issues that needed immediate attention and were completed while I waited. Also given report of future repairs that will be needed. More

Service appointment problems I made an appointment to have the recall fixed on my Mazda3 at Flood Mazda. I got a text confirming that I have an appointment on that Saturday. I dri I made an appointment to have the recall fixed on my Mazda3 at Flood Mazda. I got a text confirming that I have an appointment on that Saturday. I drive from Newport to my appointment and the service bay is all torn apart and under construction. The nice Salesman told us to give him our email and they will come pick up our car at our house and leave a loaner car for us. Well, that never happened it has been almost a month and Flood Mazda still hasn't contacted me. I still have not fixed my recall and need to find another dealer. Hopefully I won't have to drive too far. I can't believe Flood Mazda let me drive all the way there knowing full well that they won't be able to do the service recall. What a waste of time and gas. Will Kite More