Folsom Lake Hyundai

I was in for a recall on my Genesis 25th of July. A job that was to take no more than 2 hrs. took over 4 hrs. The trailer ( waiting area) had no water, coffee or bathroom. My service adviser was r A job that was to take no more than 2 hrs. took over 4 hrs. The trailer ( waiting area) had no water, coffee or bathroom. My service adviser was rude and told me if I didn’t like it there I could just go somewhere else. His exact words. Needless to say I won’t be going back here and will have my daughter take her Hyundai to Roseville. The management needs to pay closer attention to their employees. As the owner of my own business the service rep would have been fired on the spot. More

Worst experience of my life. Was told it would take upto 2 hrs for recall fix. I was there for 4 plus hours. Also Mark was rude and i quote, told me if i wasn't happy then i s Was told it would take upto 2 hrs for recall fix. I was there for 4 plus hours. Also Mark was rude and i quote, told me if i wasn't happy then i should go elsewhere. There is more to it, but better said in person. More

This dealer was basically dishonest by lying by omission since the day we bought the car. Every time we had to bring it in for work they either deceived or overcharged us. They were unorganized and the loun since the day we bought the car. Every time we had to bring it in for work they either deceived or overcharged us. They were unorganized and the lounge was unkept. I can go on for a long time with a number of complaints of problems but I can just do a comparison with this dealership with the VW dealership which has gone out of business because of their horrible business practices. I regret buying from this dealer. More

We were treated with respect and all of our questions were answered. Most importantly, we set the timeline of our purchase and did not have to endure high pressure sales! were answered. Most importantly, we set the timeline of our purchase and did not have to endure high pressure sales! More

Non aggressive salesmen very friendly and informative the entire sales team took care of me amazing experience entire sales team took care of me amazing experience More

I went for a oil change. And they also took care of two recall. that was really helpful. And they also took care of two recall. that was really helpful. More

Jawad did a wonderful work understanding my needs and being flexible in order to meet them, going above in explaining the car functions and making sure we understood the features. being flexible in order to meet them, going above in explaining the car functions and making sure we understood the features. More

Chase was very helpful and very pleasant to work with. 10/10 recommend seeing chase for service!! 10/10 recommend seeing chase for service!! More

Bought a car, everyone was great. 2 hours later I notice a crack in the windshield. No reasonable offer to even evaluate the window. “Why you so mad” from Ivan. $500 deductible. 2 hours later I notice a crack in the windshield. No reasonable offer to even evaluate the window. “Why you so mad” from Ivan. $500 deductible. I was rushed through the process since it was the last day of the month. Terrible service after the sale. Avoid this dealership and especially Ivan. More

John Crooks, Phil Hasley, and the staff at Folsom Lake Hyundai are the most professional, knowledgeable, and helpful people in this industry. Thank you all for making our auto purchase a pleasant experien Hyundai are the most professional, knowledgeable, and helpful people in this industry. Thank you all for making our auto purchase a pleasant experience. More